Anctil Heating and Cooling

Moving into a new home during a very hot weather streak, is not the time for Air Conditioner issues, so I called Anctil to check out the Air Conditioner icing up issues. Anctil expert Chris Kayser inspected the whole system, explaining the issue along with how to prevent future ice up occurrences. I was very relieved & cost was very reasonable. I selectively called Anctil, as this is a company that can be totally trusted, and great expertise! Cheers, S. Blacstone

Chris Kayser showed up right on time and was incredibly efficient in replacing the necessary part on our unit and getting the whole thing up and running again. Did a really excellent job overall.

Chris Kayser was early and answered all my questions. He found the part promptly, even when the warehouse was not answering. He went out of his way to get the part and was patient with us. Thank you Chris!

He had the tech out in the fall last year (which they recommended). Nothing was wrong beforehand. Tech found nothing wrong with the unit. Started using it this summer and the unit started freezing over and not cooling the house (for the first time in 7 years). Left VM for the Service manager. Got a call back saying they wont back up their work and asked if I wanted him to send someone out. Are you kidding me? I said "You dont back up your work and you think I'm going to use Anctil AGAIN?" So he hung up on me. Thats the customer service you get from these guys. Fool me once man.... DO NOT HIRE

They were prompt and gave honest, reliable service. The pricing was reasonable.

Chris was right on time, listened to my long winded description as to what was happening. It turned out to be an old air filter and very dirty. He did not make me feel stupid, and in fact, empowered me by telling me how to change it, and the proper upkeep I should maintain. I had a few questions about my thermostat and he spent the time to answer and educate me further in installing a new smart thermostat. I was relieved, inspired, and so grateful for his swift and extremely friendly help. Absolutely hire this company. They stand by their work and their service providers. Even the gentleman who scheduled my appointment (only 3 days ago!) was super nice and helpful.

Don’t use Anctil Heating & Cooling HVAC contractor of Portland, Oregon. We used Anctil Heating & Cooling HVAC contractor of Portland, Oregon to install an I-Wave-R purifier device on our Lennox furnace. Anctil sent a Technician who admitted he had no training on installing this device. Within four months of the I-Wave R install, our furnace started acting weird. We did the usual of swapping out the filter and still no change. We then called Garoken Energy Co. of Beaverton, our original Furnace installer. Within hours, the Garoken Technician identified the problem that the Anctil Technician overlooked. The instructions were outlined in the simple I-Wave install manual: “Always add a wire nut to the wires not being used (red or black) depending on voltage input”. These wires did not have a wire nut and were Arching randomly and caused the Furnace to malfunction. This cost us $180 to fix and Anctil Heating & Cooling HVAC contractor of Portland, Oregon refuses to reimburse and basically insulted us “how legit this can be” even though we provided the work order from Garoken that included the Tech Name and Number, I-Wave install PDF and Clear instructions for Wire nut use. Basically, if Anctil screws it up they take no responsibility to make it right. BTW, Garoken has been great to work with.

I had a 7:30am appointment on June 13 to have my a/c tune-up. At 7:45am I had a call from a woman at Anctil to tell me that my service person had a called in sick and asked me to reschedule. I tried to explain that I needed to schedule a half day vacation from my work before I could tell her what day would be ok but she kept cutting across me, talking a mile a minute. I could not get in a word edgewise. I also tried to tell her that, if Anctil had called me earlier, I would have been able to call in to my work and asked them if it would be ok for me to postpone my vacation day. But I couldn't get in a word edgewise! Finally, I was able to get across that I needed to call back to schedule another time and asked her for some possible options. I have used Anctil in the past for repairs and tune-ups to both my a/c and heater. I have found their service/repair men to be exceptional. They are polite, knowledgeable and get the job done correctly. I used to alternate between Anctil and another company but finally decided a couple of years ago to use only Anctil because their service/repair guys are exceptional. And I have NEVER had a rude person on the phone before. I have not called them back to reschedule even though I have a contract and am considering going back to the other company.

Jeff was nice before the job, but rude and unresponsive after money was paid. Got him on the fourth call with a follow up question and was told “I told you...”. Two faces.

Wanted to replace older gas furnace and 4 ton AC unit. Estimator Eric was very knowledgeable and helpful. We went over all options. Determined we would go with high efficiency furnace and could downsize to 3 ton AC unit. I wanted low noise compressor since unit is next to outdoor deck. Went with high end Carrier most quiet model he recommended. Installers did great job. Very happy with system, especially the very low noise AC unit.

Called several times to schedule an appointment for furnace service. After several phone tag issues, Anctil quite returning the calls. Ended up calling a different Heating Company. Sorry that they did not want our business. We had used Anctil before and had found them to be reasonable and helpful.

Having worked with multiple HVAC companies over the past 30 years. These are one of the few people that actually act and perform like they know what they are doing. Most of the other companies say they know what they are doing but then fail to follow through.

They were the original installers. They did the work that needed to be done.

Our A/C unit isn't working and it's the hottest day of the year. Just called Anctil and the receptionist said they are a week out. So...in the heat we sit... I'll be interested to see how long it takes them to respond and call us back. Meanwhile, I'll be calling other companies to see if we can get some help soon instead of a week from now.

It was hard finding someone to work on oil furnaces.

They took time to explain what they've done, they took time to show me how things have changed, and they took time to tell me what things might be needed in the future so when it got time to pay the billing, I knew exactly what I was paying for and what I was getting for the money, and when I was likely to need service again.

I buy a package. When I signed up for the yearly checkup, I thought that it was very reasonable. They were great.

I have used them for many years. My experience with them in every way has always been an A.

They were very respectful and polite. They put stockings on their shoes before they came in. They did a nice job.

It was really my boyfriend that worked with them primarily.

I first hired them in 2002 to have central air conditioning installed in my home. I felt the price at that time ($2300.00) was fair. My unit kept me comfy up until last June 2015. The outside unit got a small hole in it that could not be repaired so I intended on replacing the unit. They were booked out three weeks and it was hot, hot, hot. Within a couple of days they called and said they had a cancelation and could get my job done within a few days. Hooray! They came out to install and upon taking the furnace apart they discovered cracks in it which could not be repaired and was pumping carbon monoxide into my home. This was not a bill I was prepared to pay but couldn't afford not to unless I wanted carbon monoxide poisoning. I upgraded to a high efficiency furnace and continued the install of the air conditioning. They offered no interest financing and a tax credit so I am a happy girl!!!! They are not the cheapest company but their service and products are worth a higher price in my opinion.

My mother moved into a retirement neighborhood into a house that was built in 1973. It never had A/C and the furnace was very old (original) so she put in a new furnace and A/C. The 2 installers, Minh and Jose, were absolutely top-notch. They had good customer service skills, professional really. They had the customer is always right sort of attitude that is hard to find today. I had to discuss where to put the A/C unit with them and it really could only go in the back or front yard. But I told them that just was not going to work with such a tiny back yard. The raised flower bed would have to be moved which would be hard to do. And it would look really strange in the front yard. We arrived at a good compromise that should work fine. The neighbor's unit was in the side yard because of similar space limitations and so ours was put in there also. (same side of house - facing the neighbor's A/C) They were good to call their boss and confirm that this would be okay. And the boss said yes. He just wanted to make the customer happy. The guys were on-time - they arrived at 7:30 a.m. and they had good communication skills to explain how to program the thermostat. (or not) It's our choice on whether to set a program or not. They worked hard from 7:30 a..m. to 4 p.m. and it was a hot day and I didn't hear a grumpy word out of either one of them. And Christine called us from their office about 3:30 to check to see how everything went. I recommend Anctil heartily. We used to do business with the present owner's dad many years ago. This is a reliable, honest, family business. I can't recommend them enough. And both guys were very polite, respectful and friendly to my mother. They made a great impression

They were so fast. They showed up at 7:30am and I had A/C by 2:00pm. They did a great job. We will definitely work with them in the future.

They were outstanding. They arrived on time. The job was really tough, as everything had to be completed in a crawl space under the house. They were friendly. They explained everything they were doing. They were positive and happy to do the job.

Great Service. Really like Chris. Have worked with them for ten years and never had a bad experience. Highly recommend!