AmeriGas

Amerigas is the worst company I have ever dealt with. I ordered my propane delivery Jan 27th 2021 at 30% per their suggestion. I was told they would deliver between Jan 28th - Feb 10th, 2021. Feb 10th they still had not delivered. I was told on the Feb 11th that it had gone passed their usual delivery time and I would be moved into priority state. STILL no delivery Feb 11, 12, 13, 14th. I called them the 11th, 12th & 13th, still all lip service no delivery. This is my only form of heat, 3 month old baby in the house and still NO DELIVERY! It appears I am not the only one, I have since found the same scenario with SEVERAL OTHERS! I highly recommend that people NEVER use Amerigas they have no work ethic, no customer service, incompetent, don't care that with their errors they leave their customers in an a deadly situation!

Filled propane tanks. We have used AmeriGas (or its predecessor) to provide propane to our home (Mt. Hood area) for more than 11 years and didn't have problems until about a year ago. It was then that we found out we were paying much more per gallon than our neighbors. I checked other providers and found AmeriGas was considerably higher in price. I called AmeriGas and they agreed to reduce our price to the going rate and credit us. It took several calls to get the credit applied, but things went okay for a few months. We have been on an automatic delivery and all of a sudden last fall, our tanks were very low and we hadn't gotten a delivery. We had to call several times to finally get the delivery. The same thing happened in December -- we never did get a good answer as to what had happened. We finally got a delivery and noticed the price per gallon had increased dramatically. I realize propane prices fluctuate, so I called three other providers and realized AmeriGas was charging us $1.50-2.00/gallon more than anyone else would. We had no notice of a price increase and when I called AmeriGas to find out what was going on, I got an answering machine. I left a message and did not get a return call. I finally got hold of a real person and asked of I could purchase the tanks we are leasing because I intended to change providers when we need to refill again. They said they don't sell used tanks, only new ones. There was no apology or explanation for the problems we've been having. When we need our next propane fill, we will definitely use another provider and have them switch out the AmeriGas tanks. I can't remember when I've ever had such poor customer service and such obvious price gouging.