ALL-WAYS WARM STOVES AND FIREPLACES

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I contacted them with in a few weeks of my purchase. They eventually called me back and I told them I would like my fireplace looked at and make sure it was working properly. I also informed them there seemed to be a nest in the top of the chimney. They told me they did not perform that work of cleaning the debris. So, I cleaned out the chimney as they requested and called again to get an appointment. As we were talking about a time and date, half way through, when I told them it was an Angie's list deal, they said oh, let me put you in contact with someone else to make that kind of appointment! The gentlemen then told me let me call you back after we look at our availability. They never did call back. A few weeks later I called. Again Chuck never called me back. I called them yesterday and spoke with Chuck. He said, oh yes I remember, we can't do the work at your house. I asked why. He said the deal is expired!! I told him it does not expire until mid June. He said, we can't do the work because your chimney is not cleared! I told him it was cleared as they directed me to. I then asked for their office number and called them. A lady answered and again after I explained she remembered me and said they were not planning on doing the work. I asked why they did not contact me. She had absolutely no reason why they did not get back to me with my several attempts to get the work done. She was extremely rude and eventually told me that they had asked to give me a refund. She never once apologized for their incredible lack of courtesy and professionalism. She in fact raised her voice at me and would not finish my sentences. She got incredibly defensive and literally was having a nervous breakdown on the phone. I asked for someone else and within a few minutes they said they would look into what had happened and took my email to show the proof of them canceling the deal, with out my knowledge of course. This company was an absolute waste of time form me and my family. We were hopeful to use our gas fireplace this winter and now it has come and gone. I am extremely disappointed with this deal. The work was not performed!!

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I purchased an angies list deal to have them do a tune-up on one fireplace. I was originally planning to install the blowers myself, but ran into problems getting around the natural gas hose. Instead of risking a NG leak, I asked them to install the blowers in each fireplace while they were there. They adjusted to the extra work with no complaints and with a great attitude. They even didn't charge me extra for the installation. They arrived a little late, but called ahead to let me know. There was a lot of black ice that morning, so I was happier they were late and being careful.

It was fine. I am not sure if I would use them again in future. I would have to get more information on other companies. He was on time and he was thorough.

I purchased a fireplace in early November to have it in place before Thanksgiving. The fire place didn't work when it was installed. I called this service to come and look at it. It took three weeks for him to come out and service my needs. This was after Thanksgiving. When he did get here he was not well informed about this unit or how to fix it. The store employee offer for me to return this 400 plus pound unit to the store to be replaced. I got the unit back to the store and they ordered a new unit which was an upgrade from the previous unit. They did let me know it would take about a week. It ended up being two weeks. The exterior plates was supposed to come in at the same time. The unit came in but the plates did not. Finally, they told me the plate would be in the first week of January. When I picked the two pieces, one piece was correct and the other was not. They said the measurements for the custom piece was not correct. He questioned my ability to measure and sent someone out to measure my fireplace opening. This is now the second week of January. I just received it on Wednesday, and the work was not done at a high quality.

Darrell was able to come out the day after I called. He got the burner going and hooked up the thermostat and checked over the stove. He was thorough and explained the workings of the stove to me.

Purchasing in the store went great, staff very attentive. Installation had to be delayed a couple of times which was fine, but when they installed the woodstove, 7 days later it became very icy and rainy and the roof began leaking where the stove was installed. I spoke with the owner Ron who told me that the installer would call me back by the end of the day. He never called. The next day I called again and asked them to call him on his cell to contact me. Again, he never called. Day 3 of roof leak down onto the woodstove, and they are no longer answering their phone. Luckily I had my contractor out to look at other issues in my home and he went up and looked on the roof. The caulk used by the installer the All Ways Warm installer that works for them was WATER BASED on our ROOF in the winter. They still have not answered my calls. They have finally came out and re-caulked the roof three days after it was leaking.

Service at the store was excellent. The sales person was pleasant and knowledgeable. I was disappointed that they did not have their own installer, but using the installer they recommended worked out well. He and his assistant came on schedule, installed, and tested the unit in 4 hours. I was completely satisfied with their work.

They were very helpful, gave good information, good products, and used good people to place the products. Prices are comparable to others in the area.