AAA Appliance Service Inc.

Customer service on a scale from 1 to 10 they get a 10

We are disappointed with the amount we were charged, not with the technician per se. The company is professional, courteous and capable. However, we were under the impression that as part of the trip charge and diagnostic fee they would troubleshot the problem and explain the issue along with the cost to repair. In our case it was user error; we had not read the manual correctly. They explained how to operate the unit and then charged us the additional minimum $120 labor fee. The explanation took 3-5 minutes. It seems ridiculous to charge $120 for a 5-minute explanation. It just seems like the decent thing to do would be to explain the sequence of buttons as part of the trip and diagnostic fee. It is similar to calling the TV repairman and after he discovered that the unit was not plugged in, explained to you how to plug it in and then charged you $120 for that explanation (flat fee, not prorated for actual time spent). In their defense, their web site does indicate that the $120 repair fee is a flat rate, no proration, but an explanation on how to use an appliance is hardly a repair. They even indicated that their work came with a warranty. That is like adding insult to injury. Over the years I have found it very difficult to find reputable appliance repair companies (except for GE appliances where you can call GE repair, who is very reputable) in Portland, so the fact that this company seems to be reputable in terms of their capabilities is a good thing, I just wish they would be more humane in their pricing. The other complaints I see here regarding multiple trips and not coming with the part on their first trip is understandable as it is unreasonable to expect them to purchase a part based on a customer’s explanation; they have to diagnose the problem themselves. Bottom LIne, expect to pay $285 for them to come to your house. $165 to troubleshoot and another $120 to explain the problem to you and order the parts and then return for a minimum of $120 to perform the repair.

I went to inquire about the part and got a weird run around, should have known then something was up. They charged over $100 for a part that a quick google search shows to run about 30 bucks. Oh and no refunds. What a scam.

He was nice and calm about it all. I'm seething that a $60 after market part will cost me $327+ over all to put in. He would use genuine Samsung part which could be even more expense. He is willing to share with me the part number, to be sure it would fit, as I'd already begun looking it up online. He gave me some instructions on how to put it in myself. I don't think they'll get much repeat business at this rate. I have had many appliance repairs in my 30+ years of home owning and this is the most expensive method of billing I've ever seen.

The owner Mike and the technician Corey turned up to do the repair. They were professional, courteous and punctual. Corey diagnosed and remedied the problem quickly. We were charged a total of $453 for the repair. This was broken down as $96 for Service, $120 for labor and $237 for parts. A quick internet search shows that we were charged in excess of a 150% mark up on the parts for this repair. We have discussed this with Mike who claimed they had installed an upgraded model of the motor but unfortunately for him his office did confirm the original cost of the part. I've no doubt we will be told that we were misinformed. I have no issue with the labor and Service charge, and I would have been happy to pay a reasonable markup on parts. However >150% is unduly excessive and close to unethical. Lesson learned, but buyer beware.

Professional, prompt & came prepared with parts to fix our older refrigerator. The service call price of $126 is high, but the quality of work is good.

We used AAA Appliance few times in the past and the service was always good. However, this time for whatsoever reason (may be a new owner), the service was very bad. We called them to fix our dish washer and all they did was to tell us that there was a small broken part which was causing the problem and the fix is to remove that part without which the dishwasher will work fine. The problem was not fixed and we are not sure the reason is also correct. The irony was that without performing any labor they charged service of $96.50 plus a labor of $85. When we fixed the appointment, the office manager NEVER told us $85 on top of service fee. It was total ripoff!! They only spent 20 minutes to diagnose and left with a stinking bill!! When we called again the next day, we were told that they will not come and look at it unless we agree to replace the motor! I will NOT recommend this company.

They didn?t have the part on the truck, but charged us $65 to come out and an $85 service fee. Then they said another $65 and another $85 to come back with the part. We bought the part separately, to not have the trip charge and put it in ourselves. My husband went down to their ?warehouse?, even though the actual retail shop charges $40 less and it?s right down the street. The part did not work! I called within a half an hour, but they would not refund it. We still returned it and are disputing the charge. The owner (who referred to himself as ?Ice Man? when we asked his name) called me back and basically told me ?too bad? when I said we were unhappy. The lady on the phone was very rude as well.

On the coldest day of the year, with Portland an ice rink, our fridge started warming up to a balmy 60 degrees. Not good. Within three hours of the service call, Corey (Ice Man) was on site, fixing it. Our service call window was 12-2pm, and he was onsite by 12:30pm. Corey is professional, courteous, and you can tell that he's excited about talking to customers about appliances and appliance repair. He even offered to fix someone else's work (the water delivery system) and was quick to show us how to avoid trouble with kinked water hoses in the future. Hopefully, we won't need to call Corey again, but if our appliances go haywire, he'll be the first call I make.

Service providers was punctual, informative, professional.

We called for a repair on our Asko dishwasher. They said they would need to make two trips-- one for diagnostics and one for the repair. That made sense because we knew that they wouldn't carry spare parts for an Asko around with them. We asked what it would cost for the second visit and they said nothing extra, since we would already have paid for the service call. But after they had completed the diagnostic and called to tell us the proce for the rest of the repair, they said that we would have to pay AGAIN for the repair visit. So that is $250 ON TOP of the actual cost of the parts and labor. Ridiculously expensive and we would never have agreed to have them out for the diagnostic, if we had know that that was the base price. We are very disappointed in this kind of bad behavior.

I called and made a next-dayn appointment for an arrival between 12:00 and 2 p.m. I received a call the next day at 10 a.m. that technician could arrive in a bout 20 minutes. Mike arrived shortly and went to work. He quickly diagnosed the problems: the dryer needed a switch on the door. The washing machine was operating properly. The problem was the impaired draining of the basement sink which caused some of the expelled water to backflow iinto the washing machine. I later called my long-time plumber and he opened the drain. This is my first time to use AAA Appliance Service, Sales & Parts. I checked Angie's list and liked that they have been in business for more than 30 years, were a family-owned business, and had an A rating. The receptionist/scheduler was very pleasant and helpful; the technician was professional and personable. Together, they inspired my trust and respect. They made me feel I had made a good choice, and I plan on using AAA in the future and recommending them to my friends.

Cory "Ice Cube" was very prompt and professional in repairing our washer. He explained how the problem likely happened and how we can try to prevent it in the future. He arrived within a day of us calling and had the replacement part in hand, which adds considerable value. He assessed the problem and gave us an estimate for the repair. While $500 seemed like a lot for a $1000 washing machine, we needed it fixed so had him go ahead and make the repair while he was there. After the repair, we called two other highly rated Angies List repair people and asked what it would cost for this same repair (without telling them what we had paid). Both estimates were $200 less than what Cory charged us, which was very disappointing and left us feeling taken advantage of. We were looking for a new primary washer/dryer repair person to have on our call list since we're a business that is pretty h****** washers and driers and our last repair guy was no longer available. This business won't be first on our list unless we need something done quick enough that we are willing to pay significantly more for it. I will disclaim that while the two other companies I called would have been significantly less expensive, neither of them were available to come out for several days.

Great service! He was here right at 8 a.m. Got right to work and finished within 45 minutes. I would not hesitate to call AAA Appliance Service for future needs. Their tech Cory was GREAT.

Given the problems has yet to be fixed, this is not the best example. I can say though that I have used their service 3-4 times in the past for various appliances and have found them to be on time, highly competent and fairly priced.

The experience went very well. As always, they sent someone that was very competent and who was trained to fix the issue. Did a very good job. Gave me more pointers on how to fix my stove-top. I have been using them for over ten years now. They do a good job for a good value. They don't try to tell me to repair something if it isn't really needed, and they tell me when it isn't worth doing at all. They have fixed my washing machine, freezer, dishwasher (twice), and my oven as well. They always do a great.

This was not a good overall experience. It was in the middle of a very bad snowstorm, and my refrigerator stopped cooling. When I called AAA Appliance, I was told someone could come to repair my refrigerator which was great. I was happy he could come out in the storm, and told him so when he arrived. He diagnosed the problem as being a bad computer board and said the repair would be $518.00. When I asked how much the actual part was, he said $315.00. I was surprised at the price, as my sister had just had the same thing replaced a week before and the total cost of repairs was $298.00. I expected to pay more because it was a snowstorm/Saturday in terms of service call or labor, but the part was almost 3 times what I expected. I was basically stuck without being able to call around to find out it this was fair, and asked if he had a particularly high markup on his parts, which he said and quot;noand quot; to. He fixed the refrigerator, I thanked him for coming out in the storm. After the fact, I found out that I would possibly still be under extended warranty, so that Monday, called around to get what others charged for this part, calling 3 different repair places, including some that were usually in the higher range and got quotes of $135.00--$179.00. I was shocked that it would be so much less than I was charged, so called AAA Appliance and asked that the owner call me. When he called and I asked him why the part was so high, he proceeded to yell at me, told me that he could charge whatever he wanted, that it was his business and that I had been rude to him. When I asked him how I had been rude, he said he didn't have to explain. I then asked that he send me another copy of the of the bill with the part number on it, so that I could at least send it in to my extended warranty company to see if I could be reimbursed. It took 2 weeks, 2 phone calls and one letter to receive that, but it didn't have the part number on the copy. Did he fix the refrigerator? Yes. Did he come out in the middle of a snowstorm? Yes. Was I satisfied with the overall service, attitude and price...absolutely not. No one likes feeling ripped off. He was paid well for his service and labor ($203.00 for one hour), but the charge for the part was ludicrously high and I felt he acted in a totally unprofessional manner.

A little early but service was excellent

Convenient in scheduling and even changing appointment. On time and thorough. Pretty straight forward service job but I would much rather use AAA Appliance than another subzero servicer I have used in the past. Just a better experience all the way around.

They did a fantastic job. They even did a minor repair and didn't charge me for it. They fixed a former repair from another company and I was pleased with the service.

Our microwave would not heat. They came the next day. He took it apart and found the problem. He had to order a part, but put a temporary part in because we were having a wedding at our home and needed it to work. Two weeks later, they called with the new part, came out and installed it and we were very pleased with response time and follow through. Certainly cheaper than a new microwave of the same caliber. It is convection as well as a microwave. No complaints at all.

They told us that computers were quite expensive. The total cost of the computer and shipping $120.50. The company is just a rip off.

Allen discovered a massive amount of lint when he pulled the drum out which could have caused a fire. In addition he found that a small piece of fabric was the cause of the drum not turning. The fix was minor, but he also replaced some washers lubricated the dryer and polished and oiled the machine. Allen was very personable, fast and professional. I know have it scheduled on my calendar to come out once a year to clean out the lint build-up.

Gave me a quick reality check on reconditioning my fridge and suggestions on a temp fix to my problem and advice on buy a new refrigerator. In other words didn't try to talk me into something I didn't need and spent several minutes on the phone even though it was quickly obvious to both of us that I wouldn't be using their services. I will contact them in the future for appliance repairs.

When I first called, the person on the phone was up-front and said my problem may or may not be repairable. The repairman took a careful and thorough look at the fridge, both looking at the compressor and the coils. He told me what the possible problems were and the options for moving forward. We decided not to repair the fridge as the cost to replace a compressor and/or find a freon leak didn't make sense. He gave me recommendations on brands to look at and a retailer that was well priced. I was pleased with the service and with the advice given.