ServPlus LLC

It pains me to write this review, but I think it's important for potential customers to know what happed to me so that they can avoid this. I had a backup in my sewage line and it contaminated two bathrooms. One of the bathrooms was a 1/2 bath connected to a larger laundry room with uniform, layered tiling throughout the entire space. ServPlus came to clean up, sanitize, and remove contaminated material. They removed all the tile flooring in the 1/2 bath by basically just cutting the layers of tile out - leaving the remaining tile layers exposed in the laundry room portion (about 2/3rds of the space). Prior to doing so, it's critical to do an asbestos test - this is pretty basic stuff, esp with the age of the home and the layered older tiles. I thought this was a professional & knowledgeable company and didn't even think to question that they had done this testing. This has been an extremely long process, and I finally just got to the point where a reconstruction company was ready to order replacement materials and reconstruct the bathrooms. They asked for the asbestos results of this space and I come to find out that ServPlus never did ANY testing. Not only that, but when I finally did test for asbestos, I come find out that there was 30% asbestos in the tiles. I'm extremely frustrated and disappointed on many accounts. First - I've been doing laundry in that room for months - where it's moist and dry and I've been breathing in this potentially toxic material since it is completely exposed. Second, now this has further delayed the reconstruction company because now I have to get yet another company in to remediate the asbestos. Third and pretty concerning - when I called ServPlus to ask about the testing I received no apology - they just calmly stated that the guys never bothered to test for asbestos.

When I called my plumbing company they informed me that since there was standing waste water I would need a remediation contractor to clean it up before the plumber would fix the leak- they recommended ServePlus. It was easy to make the appt. The ServPlus estimator arrived on time and maintained a clean path to the access hatch to my crawl space. We both went into the crawlspace. The estimator found the leak along the bottom of the galvanized waste pipe and evaluated the area that would need to be cleaned up of waste water. Noted that that drain pipe had no/insufficient slope to the larger cast iron drain pipe so has been sitting like that since it was built in 1996. While in the crawl space he checked the pipes on the other side which seem sound, and showed me the slope of that pipe. Received estimate within 30 minutes, detailing what would be done, and scheduled work to begin the following Monday. On Monday the 2 techs showed up on time and again maintained a clean path over the carpet to the crawlspace hatch. They cheerfully went to work in very tight quarters. They sucked out the water, dug the contaminated mud, and removed some wet insulation. Then they applied enzymes to the area. Next day, after the enzymes had a chance to work, and then settle down there was no more waste smell. I did a temp patch to the pipe till the plumber was available. After the plumber replaced the leaking drain lines (ServPlus does not do plumbing) ServPlus returned and relaid the vapor barrier, and replaced the screen in my vent. I felt ServPlus maintained good communication, behaved professionally, did an excellent job, had good follow up. I would not hesitate to recommend them to friends/family.

Excellent. Crew of two, polite, professional guys inspected inside and beneath the house in a tiny crawlspace. They were thorough and professional. I received a call the day of service and also when the crew was on the way. They wore booties indoors and were good with my dogs - bonus! Excellent service and if I could give an A++++++, I would!

On the advice of our plumber we reached out to ServPlus to inspect and advise us about an area in our bathroom where we had a leak in the ceiling. My review is strictly based on our initial contact with them. I contacted them by phone and in my opinion they were abrasive and did not grasp nor understand our situation. They actually said to me over the phone when I asked about a free evaluation - that if we are "coming to your house for any reason we expect to get paid." We contacted several other companies and they ALL offer a free on-site evaluation/testing (make sure you use one that does) which seems to be the standard in the industry. We're happy with the company we hired to do the work.

These guys just showed up at our door this morning with us having no prior knowledge of the situation. Contrary to double checking with their company, they just about pushed through the door. They wanted to come in and use our phone to call our property manager, and upon us denying that request they asked for her phone number. If that doesn't seem suspicious enough, when my roommate suggested that they call their office they insisted that they were at the right apartment and basically dismissed her. From there, my roommate called our property manager who promptly said that no, we weren't supposed to have that service come to our apartment. My roommate told the guys that they were at the wrong place, and one of them mouthed off to her. There was not an inkling of customer service, politeness, or respect in their approach to the situation. They did not try to problem solve, and we felt very unsettled about the whole thing.

Nothing at my location. They had the wrong address. My account below is troubling, which I why I have made the review. When the two scruffy young men showed up at my apartment building this morning, I informed them they were in the wrong place. They showed me the address, which indeed was mine, but I told them that nothing like their service was needed here. They apologized and left. They came back a few minutes later insisting that this was the right place. When I told them I would call my landlord to check the lead man insisted on trying to come into the house, stating that he needed the landlords phone number and he would call from inside my home. At this point, their behavior was so suspicious that I told them that if they didnt have my landlords number, they obviously were in the wrong location. When I started to shut the door and told him under no uncertain terms that he was coming in, he asserted himself to the thresh hold, began to walk up to the door as if he meant to come inside and stopped just short of actually coming through the doorway. I literally had to shut the door in his face!! I called my landlord and of course it was confirmed that no work was to be done, not only at my place, but not at the entire complex. I went downstairs to the truck where the two men were and told them they definitely had the wrong location and suggested they clear off the property to sort it out. At that point the man who tried to come in the door told me again that I needed to give him my landlords phone number and tried to provoke me into a verbal altercation. At one point he laughed at me and jumped off the back of the truck, and his body language was that of someone about to do a chest bump confrontation. I called his company, and while they were apologetic, I do not think they grasped the gravity of the treatment of someone who was supposed to be a customer, and a female customer at that. My main reason for writing is that they were dealing with a female occupant and their behaviour was suspect, not to mention rude and threatening. Under NO circumstances is it acceptable to try to force your way by intimidation into someones home. If I had been male, I think their behaviour would have been very different. That being said, I am fortunate to be a skilled, highly trained, hand to hand combat instructor, or... as a woman, I would have felt very differently. Again, this is the reason for my review. Someone less determined or perhaps an Elder person might not have stood up to them, or may not have felt like they could have. This creates a threatening atmosphere. If I ever needed to use this company, I certainly would not now, based solely on the type of employees they hire. Customer Service is something that is slowly dying... But to feel physically threatened, to the point that I had to not only seek out if they were a legit company, but to feel I needed to be physically prepared to defend myself is completely unacceptable. BAD FORM......TERRIBLE.

ServPlus provided good and professional service. I found my 20 year old water heater leaking and immediately knew it had to be replaced. I didn't know that the water heater had been leaking for some time and had started causing mold to form. Fast Water Heater referred ServPlus to come out and care for the mold. ServPlus was able to respond within the hour and complete remediation. It took a couple of days for the area to dry appropriately; therefore, drywall and the water heater install had to wait until the weekend. The only very small miscommunication was when ServPlus was called out to do the job, I was unaware that they could not do drywall as well. That piece was not communicated until they started the work. The water heater installer was also unaware that they didn't do drywall because ServPlus usually used/refered a subcontractor that could do the work. However, this time, that subcontractor was both unavailable and did not receive favorable reviews on Angie's list (my research). Again, this was a small issue and overall I felt ServPlus was an excellent choice that I would use again. They gave me an Angie's list discount even though I was referred by another company and did not have the chance to find them on my own the Angie way. Thank you Emily, Kelly, and Keith!

ServPlus provided good and professional service. I?found my 20 year old water heater leaking and immediately knew it had to be replaced. I didn't know that?the water heater had been leaking for some time and had started causing mold to form. Fast Water Heater referred ServPlus to come out and care for the mold. ServPlus was able to respond within the hour and complete remediation. It took a couple of days for the area to dry appropriately; therefore, drywall and the water heater install had to wait until the weekend. The only very small miscommunication was when ServPlus was called out to do the job, I was unaware that they could not do drywall as well. That piece was not communicated until they started the work. The water heater installer?was also unaware that they didn't do drywall because ServPlus usually used/refered a subcontractor that could do the work.?However, this time, that subcontractor was both unavailable and did not receive favorable reviews on Angie's list (my research).?Again, this was a small issue and overall I felt ServPlus was an excellent choice that I would use again.? They gave me an Angie's list discount even though I was referred by another company and did not have the chance to find them on my own the Angie way. Thank you Emily, Kelly, and Keith!

When you find water under your house you panic. Our crawl space is about 4 feet deep and a 1600 sq foot home. My guess is there was about 3 feet of water under our home. We called several companies that couldn't come for several days or for over a week. We finally called this company, I think they came out that night. Young men showed up to take a look at the situation, evaluated and went to work extracting the water. They also let us know what it would take to get the crawl space dried out, a new vapor seal and then something to prevent the mold from forming. The price was ok, but the work needed to be done. Over the next few weeks the company came back and checked under the house and check the beams to see if they were drying out properly, kept us informed on how everything was going. They even let us know about another leak they spotted. The only very minor bump we had was when it came time to pay. We asked if we could make 3 payments, one of the workers said that would be a problem, so we gave them a pymnt then, when the job was complete they wanted the remaining balance. we had to call the office and talk to them about what the young man said. We heard the owner in the back ground saying he would honor that and asked if we would give them a review. In all great experience, my hope is to never have to use there services again, BUT if we are faced with this problem again we will absolutely use them again.

They removed the old vapor barrier and drained the water. Set up humidifier in the room with the crawl space access and a fan to blow air out from the outside for 5 days. They were on time at each visit with notification phone calls each time.

The two young technicians who came out were very nice. They came out looked at the issue and kept saying I had water damage and I needed to start the job that same day. I told them I can't do the work today because I have renters in the unit and that I want an estimate. I told them I was interested but would not do any work until they provided me with an actual bid. They told me the bid would be between $5000 and $15000 but would not know until they started ripping things out. I have now had two other contractors come out who said there is nothing majorly wrong but a little mold in the insulation and gave me a bid of $2,000. ServPlus kept calling me to tell me they were coming out to start demolition without my authorization. They wanted to rip apart my two kitchens and said the bid could exceed without notice once they start the work. They never really told me what was wrong or what they saw. I was very disappointed with them but I did receive a very apologetic voice mail from the manager.

In general all went well. I am satisfied with the work and results. I was out of town when they replaced items from garage into basement so wish I could have supervised this. Came home to find everything stacked neatly against the walls. It would have been nice if they had vacuumed the floor to get up the grit and grime. Also I felt that the floors along the path they walked to moved items to the garage should have been cleaned better. I had an adapter in the wall for my washing machine plug, and they forgot to put it back after using that outlet. I was unable to use my washer until I replaced that adapter.

I discovered that an area of carpet in the corner of a bedroom was wet and moldy. Investigating further, I found that a pipe had leaked inside the wall between that bedroom and an adjacent bedroom. Bedroom 2 had wet and moldy carpet inside the closet. I was able to turn off the water to prevent further damage. I called ServPlus the next day and asked them to come out and remediate the water and mold. They were very pleasant and told me they were sending out a tech with experience to assess the situation. The tech arrived in a timely fashion. He and his partner assessed the rooms and told me that they would have to remove everything that was wet, then they would dry out the space with dehumidifiers. He also checked my crawl space, since the hatch to the space was in the wet closet. After assessing the crawlspace, he told me that it had thick mold and was throughout the crawl space. He measured the crawl space. After calling in to the office (I think), he came and told me that the estimate for doing the crawl space based on the square footage (1600) would be $15,000, but they would do the bedrooms for free. I was totally shocked by the price and felt like I had been kicked in the stomach. I told them to wait on the crawl space but go ahead and do the bedrooms. He said OK. They cut out the wet carpet, pad, underlayment and drywall in the 2 affected rooms (approximately 40 sq.ft. of drywall and 34 sq.ft. of flooring). The area was tented in plastic and a large dehumidifier was placed in each room. They added an airscrubber with HEPA filter vented to the outside on the next day. A tech came back every 2 days to check if the area was dry. They usually came in the appointed time except once. No one showed up so I called the office. They said they would send someone out shortly. The office called back later and said that someone had already been out earlier. I told them that I had been home the whole time and no one had come. I called the office and asked for separate estimates for the bedrooms and the crawl space. She told me to get that info from the tech. I asked the tech, he told me to call the office. I asked 4 or 5 times and never got an answer. It took just over a week to dry out the area. They finally came and removed all their equipment. No mention of a bill or an estimate for the crawl space. I called two other mold remediation companies (both from Angies List) and had them come out and give me an estimate for the crawl space. One company looked at the crawl space and asked why he was there? All he saw was some thick mold on one 2x4 just under the leak and sporadic occurance of lumberyard mold which he said was not causing any problems. He did give me an estimate to remediate the mold in the crawl space if I was bothered by the mold. His estimate was $4500. The second company was also puzzled as to why I had called him. His findings were the same as the first. He said that if it were his house, he'd remove the moldy 2x4 (5 ft long) and call it good. So that's what I did. I was finally able to get an invoice from ServPlus for the work that had already been done. They never did give me an estimate for the crawl space alone. I called and paid my bill over the phone and asked who I could file a complaint with. She said that she was a manager and could take the complaint. I told her all that is described here. She had the boss call me to work things out. He asked what it would take for him to make me happy. I told him that I didn't want anything except for them to do due diligence in inspecting and giving estimates. He told me that the tech had erred on the side of safety, just in case all the mold had to be removed (there is no such thing as safe mold). When the techs got into the crawl space and could check it out further, they would give me a more accurate estimate. He apologized for the "misunderstanding" and asked if he could do something for me, like buy me dinner. I said no thanks.

I have really mixed feelings about this contractor. They came out right away and worked until 10PM to start the remediation process on the day the issue was identified. I really appreciated their timeliness on this work. At that point the lead told me that in addition to the urgent issue of water caused by the leak, we had mold issues under our house. They gave me a quote of $12,113 for all of the work they recommended. I asked them to give me one quote for the urgent work and one for the other remediation. They sent me an email with the two quotes. One for $2,579 for the urgent work -- I approved this work. The other for $9,535 was not approved. The people on the job were polite and professional in their dealings with me. However, I was disappointed in my dealings with their office. Two times I was promised that they would come out that day and both times they did not come. The first time I called 2 hours after the end of the range of projected arrivals. I made it clear that I was disappointed they didn't let me know they wouldn't be coming. The next time they were supposed to be at our house after 2:00 p.m.. At 8:45 a.m. I heard from the office that they would not be coming that day but was promised that they would be there first thing the next morning. The next morning I called them at 10:45AM - they eventually showed up midday. I understand the nature of their work involves emergencies and sometimes jobs take longer than expected. However, if they weren't going to make the scheduled time, they should have called to let me know the status. For this reason, in spite of appreciating the professionalism of the on-site staff, I felt the office should have improved their communications. In addition, I found out from our insurance adjuster, that the office staff had contacted her directly, without my knowledge or approval, to try to get the insurance company to approve the services. This was, in my opinion, completely inappropriate. I did not think the price of the work done was necessarily too high. But the quote for secondary work ($9,535) was. I got two other quotes for the work. The other quotes were lower because they did not think the work required was intensive as what ServPlus recommended. The next highest quote was $5,561. The other said no work was needed at all. The mold was mill mold and was not active. I did not rate quality because I do not feel qualified to do so. I assume it was fine. Were it not for the initial speedy response and the professionalism of the on-site staff, especially the lead that picked up the work after the first day, I would have given them F's across the board.

They did a good job, no complaints.

I contacted ServPlus at 11:30 on Easter Sunday due to water that had saturated wall to wall capering in a finished basement room. Within an hour a technician arrived, assessed the damage and provided a quote. He started work immediately. Furniture was moved with great care, rug pad was removed as well as damaged/wet drywall. Fans and dehumidifiers were set up. The technician explained the entire process and was very careful and considerate. The company provided excellent service and follow up with daily visits to assess dryness. Each person that came was knowledgeable and professional. I was very impressed with their responsiveness, good customer communication, good communication between workers, and professionalism.

We had a hidden leak from the dishwasher drain hose which damaged the hardwood floor in our kitchen. We hired Servplus because they were professional and responsive from our very first call. They removed the damaged hardwood, cleaned up the mess, put in a hepa air filter and two dryers. When it took a little longer than expected to dry, they added another dryer, covered the affected area so the dryers will be more efficient. We are very happy with their service and would certainly refer them to anyone.

Responded quickly to sewage backup in residential basement bathroom. Punctual in all appointments. Excellent telephone communication. Explained service process well. Worked quickly and took care to protect other portions of house. Regularly updated us on progress. Very nice to work with and we would call again.

The people sent by ServPlus were very efficient, professional, and friendly. I would use their services again.

Everyone was extremely nice, responsive & professional. Molly in customer service was absolutely wonderful to work with. She is the backbone of the company!

There is nothing worse than discovering a spot of water damage on the ceiling, especially when you know that right above it is a bath tub. A quick call to ServPlus and they were on the job. The actual job itself was pretty small so I'm going to gloss over the fine work and give my impression of the company. The two workmen who showed up were wearing uniforms and wore covers on their shoes. They looked and acted professional. Huge plus. Fantastic communication and followup. In a world where it's sometimes difficult to get a call returned, I was really impressed with the proactive communication. I revived calls asking how it was going, calls letting me know a technician would be out to look at the drying process. More follow up calls. It was really impressive. I hope to never need their services, but should I, you can be sure I'll call them first.

. Servplus said they could not give us an estimate because they did not know what would be involved.Installed the machines on Thursday. Said they would come on Saturday morning to remove the machines. Called on Saturday and said they would come Sunday instead. I did not realize I would be charged for the extra day for the machine rental. Also did not expect the $145.38 emergency service call since I did not request same day service. They offered it and said they work 24/7. We would not use them again.

It went fine. They came in, did the job and didn't waste time. They were very professional and took care to make sure that our carpet was covered with plastic and that the extensions cords were taped down to make sure we didn't trip on them.

My plumber recommended ServPlus to take care of the mold that resulted from water leak. They arrived promptly and set up equipment and removed the molded drywall and carpet. Checked every day to see how things were progressing. They were helpful in explaining what they were doing and how things were progressing. I was pleased with my dealings with the company and their workers. I would recommend them to other people who have similar issues in their homes.

This company was recommended to us by our plumber. The repairs necessary to the pipes couldn't be completed until the mess under the house was cleaned up. Servplus was out within 2 hours of the initial call and had the area squared away enough for the plumbers to start work the next day. Their crews were always punctual and professional. The drying process took several days and they were out everyday to check on the process and equipment. The office staff was helpful in working with our insurance company.