This was to be a move-in clean and since she canceled both the day before the move and the morning of the move, we were forced to move into an uncleaned house! I asked if she could move around one of her other clients so that one of her helpers could come here before the movers arrived, but she said no. Her reason for canceling was that her babysitter wasn't available and when I suggested that when someone owns a business, they need to have a back-up plan, she simply hung up on me!! She stated that she was relatively new to Angie's list and mentioned how hard it had been to get on it. If this is how she runs a business, then I don't believe she should remain on Angie's list!
Description of Work: The night before the service was to be done,I called to confirm and she canceled. The service date had been set three weeks prior. She offered to come the next day instead but was a no-show that day, too. She did not call me to cancel and when I called her to see where she was, she simply said that due to babysitting issues she could not come.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
5.0
punctuality
1.0
$100
Dori M.
09/2014
1.0
house cleaning
+ -1 more
UNFORTUNATELY, this provider rescheduled me twice and no showed for two appointments. . Since then, I have requested reimbursement , and they have not yet refunded our money. I consider this very unprofessional, and I have never had such poor service with an Angie's list provider. They could do a good job cleaning, but I do not know.
Description of Work: They Were supposed to clean our house
Rating Category
Rating out of 5
responsiveness
1.0
$99
Bobbie S.
08/2014
5.0
house cleaning
+ -1 more
They had me show them all the rooms and exactly want I wanted and what was most important for me to have cleaned. They worked for an hour and it was like having Cinderella's little animal friends moving around and helping me. I know you probably won't believe me and I wish I had a camera so you could see I am telling the truth!! Everything was done above and beyond my expectations....I will absolutely be using them again. They are all sweet and outstanding woman who care about making their clients happy and this customer is HAPPY!!!!
Description of Work: Misty, Theresa, Veronica and Michele all showed up at my house on time and cleaned my house! I was expecting one or two employees but was in awe when the whole gang showed up to clean my house. I felt like a Queen:)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Diane B.
08/2014
5.0
house cleaning
+ -1 more
Excellent experience! Fast, thorough, and great fun. Highly recommend!
Description of Work: Clean kitchen, bathroom, and dining room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Geoffrey N.
07/2014
5.0
house cleaning
+ -1 more
MISTY and her crew did an amazing job. This was their second visit. They didn't have time to do a deep clean the first visit but did an amazing job with only 90 minutes. For the visit today, she brought in three people to help with the deep clean. They worked for two hours and absolutely cleaned every square inch of my house. My wife and I are really impressed. We would recommend MISTY to anyone. Thank you.
Description of Work: Deep Clean
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Kareen P.
06/2014
5.0
house cleaning
+ -1 more
Good! Misty was punctual, patient with my dog and left my house spruced up!
Description of Work: Cleaned floors, bathrooms, kitchen and surfaces.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Susan S.
06/2014
5.0
house cleaning
+ -1 more
Misty and her crew cleaned our large house from top to bottom to prepare for sale. They did an especially good job in the kitchen -- always a hard room to get super clean. I hired them for a flat fee. Probably a better deal to hire cleaning services by the hour.
Description of Work: Whole house clean prior to sale
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Theresa B.
03/2014
5.0
house cleaning
+ -1 more
Misty was very punctual, professional and thorough. Great attention to detail! My house smelled so great when I got home! I will be using her services in the future as well as recommend her to other's. She more then met my expectations
Description of Work: I hired her to do a complete detailed clean of my house, all surfaces in my home, as well as all my hardwood.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Loren T.
03/2014
5.0
house cleaning
+ -1 more
Arrived on time, Brought all supplies, Great cleaning job, Friendly, Would Recommend To Anyone Needing House Cleaning
Description of Work: Cleaned My House To Perfection, Both Misty and Jerry were a great cleaning team
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
House Cleaning
FAQ
Misty James Residential Cleaning is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Misty James Residential Cleaning accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Misty James Residential Cleaning does not offer free project estimates.
No, Misty James Residential Cleaning does not offer eco-friendly accreditations.
No, Misty James Residential Cleaning does not offer a senior discount.
No, Misty James Residential Cleaning does not offer emergency services.
No, Misty James Residential Cleaning does not offer warranties.
Misty James Residential Cleaning offers the following services: Housecleaning- residential & commercial