Clackamas Landscape Supply

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My family and I have done business with Clackamas Landscape Supply for years and have always been pleased, until today. Like many other times, a load of rock was being delivered to our house. We live on a main thoroughfare with a well-marked center lane in front of our house making it easy for delivery drivers to back into our driveway. My husband has backed countless trailers into our driveway and we’ve had numerous delivery drivers do the same, without incident. This morning however was a bit different. The Clackamas Landscape Supply driver, pulled into the center lane in front of our house and without checking his surroundings immediately began backing up across traffic into our driveway. Another driver was traveling down the road behind the Clackamas Landscape Supply truck and was forced to swerve around the large delivery truck when he began backing up. When the driver of the car went around the CLS driver it must've startled him because he began blowing the air horn on his delivery truck at the other driver. The CLS driver then turned to my husband who was standing on our front porch and began flipping him off angrily from inside the cab of the truck. The CLS driver quickly jumped out of his truck and yelled to my husband "you couldn't f**king back me in?" and continued to sling various other profanities at him. Several people witnessed the exchange and were just as shocked as we were at the CLS driver's behavior. My husband told the CLS driver to leave our property in no uncertain terms. With that the CLS driver jumped in his truck and took off. My husband then contacted CLS and spoke to the owner who was less than helpful. He said that he would talk to his driver and call my husband back. The owner called my husband back a few minutes later and said that his driver admitted as much with a slight variation to the story but with that being said offered NO apology and made excuses for his driver’s behavior. Again, not once did he apologize, offer to deliver the rock himself, offer a discount, etc. for the havoc and inconvenience his driver caused. It’s amazing to us how lax customer service has become. We are both business owners and would never (ever) conduct business like that. We would be tripping over ourselves to try and make it right. We were surprised at the owner’s lack of concern over his employees behavior and attitude and unwillingness to make the situation right. We have since taken our business to Canby Sand and Gravel whose prices were competitive even with the extended delivery.

Price and quality was good but when I came back for my second load of gravel I had to wait for a car and trailer to leave and they closed their gate on the front of my truck before 4pm, their closing time and it delayed my project for an entire week. I used another company for the rest of my sand/gravel needs. I paid more at the other place, but was happy to do it at a place that appreciated my business.

I like their availability of products, that they are located nearby, that the cost is very reasonable, and that they deliver when they say they are going to. Their employees are knowledgeable about the products and they are friendly.

Asexplained above, I called, they quoted a price, they gave me a date and time (next day) and he came and did a wonderful job with such precision with such a large truck and load.

Perfect!

unknown

He brought out really good soil for me. It was just what they said it was. They were very prompt.

They were on time and the placed the topsoil, etc. where I liked it to be. Overall experience was great from office staff to the team the came out to the home.

I ordered the topsoil mix over the phone, paid with credit card and set up a time to have it delivered. The driver was on time and dumped the load right where I showed him. He took extra pains to try and not get any on our driveway gravel. He wasn't entirely successfully in his efforts but he gets an A for effort. I have used Clackamas Landscape several times and have found them to be very helpful on the phone, the drivers are always courteous and on time, and their products seem to be of good quality.

Great! I was very happy. The yard crew were professional and friendly, as were the guys who delivered the rock.

It was fine. They were on time and professional. They dumped it exactly where I wanted them to. The driver was very courteous. Their price was very competitive.

NEW TO HOMEOWNERSHIP AND LANDSCAPE WORK--NOT A PROBLEM AT CLACKAMAS LANDSCAPE. THEY ASK YOU ALL THE RIGHT QUESTIONS ABOUT YOUR PROJECT AND GET YOU JUST THE PRODUCTS YOU NEED. TOP SOIL AND MULCH HAVE BEEN EXCELLENT QUALITY. SUPER FAST SERVICE. GREAT ADVICE. FRIENDLY.