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Carpet Hero

Carpet Cleaning, Upholstery Cleaning, House Cleaning,

About us

Carpet Hero, established in 1995 is a professional Carpet, Upholstery, Tile, Vinyl and Grout cleaner. Also specializing in pet odor and stain removal, repair and stretching of carpet, as well as WATER DAMAGE RESTORATION services for commercial, industrial and residential customers. New Construction cleanup is our newest service. Based in Monmouth Oregon, Carpet Hero serves Salem, Keizer, Monmouth, Independence, Dallas, Sheridan, Willamina, McMinnville, Amity, Stayton, Silverton, Aumsville, Albany and Corvallis areas. CARPET HERO EMPLOYEES ARE OF HIGHEST INTEGRITY-all customers may expect professionalism and quality work every time we do work for you! Carpet Hero offers Free estimates for cleaning, minor carpet repairs, and new construction cleaning.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

CARPET CLEANING, TILE & GROUT, Vinyl and UPHOLSTERY CLEANING, NEW CONSTRUCTION CLEANUP, PET ODOR & STAIN REMOVAL, RED DYE STAIN, GUM & WAX REMOVAL, , AREA RUG CLEANING, WATER DAMAGE RESTORATION & REPAIRS & STRETCHING. RV CARPETS AND UPHOLSTERY CLEANING. COMMERCIAL AND RESIDENTIAL CLEANING SERVICES.

Services we don't offer

We do not offer carpet sales.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.815 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
20%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-15 of 15 reviews

Dan A.
09/2017
5.0
carpet cleaners
  + -1 more
....................
Description of Work: ..............

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard F.
10/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$130

Kimberly L.
09/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They cleaned the carpets all throughout my house and on my stairs. They completed the work very quickly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from Carpet Hero
Thank you (member name removed)! We strive to make our customers happy, with every job we do. Our best to you and your family. Enjoy the nice clean carpet for the Holidays! Lynn M., owner.

Christine H.
05/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Carpet Hero
[Member name removed], Thank you for your positive review of Carpet Hero. We value your opinion of our service and your satisfaction is very important to us! As you probably are aware of, most companies grow by word of mouth referral. This positive review is as good as that. Again, Thank You! Lynn Myer, Owner

Bill H.
05/2013
5.0
carpet cleaners
  + -1 more
I was very pleased. After measuring my carpet their estimate went up. I was about to cancel and they spoke right up and said they would honor their over the phone quote. They got a couple of spots out that other companies couldn't. Very pleased!!!
Description of Work: Inside carpets entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$317

Response from Carpet Hero
Thank you (removed member name)! It is our goal to deliver a superior service to our clients. We want to be a "square peg for a round hole" so to speak in that we are not like other carpet cleaning companies. We care about your satisfaction in the product we deliver. Price is important also. We value our Technicians, equipment, reputation, etc, so we price as if we do have a value, not the lowest, nor the highest price. With that said, we do our best to be fair and accurate, keeping the price of cleaning affordable to those who desire our services. Thank you for the review, we do aim to uphold the great reputation we have earned, through good people like you. If you have any questions or concerns, please do not hesitate in giving us a call! Lynn Myer, Owner Carpet Hero Monmouth, Oregon 503-838-0869 www.carpetheroinc.com

Cindi S.
03/2013
5.0
carpet cleaners
  + -1 more
Have used before and just so pleased with their services. Great communication, very personable worker who was fast and thorough. Charges were less than I had anticipated.Very highly recommended.
Description of Work: Pretreated and cleaned carpets; found and eliminated spots from my sick cat that I had missed and the carpets look great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Carpet Hero
Thank you Member for posting this report about your experience with Carpet Hero! If you have any questions or concerns, please don't hesitate to call us. Also, for every referral from you, we will clean an upholstered chair for you and for the customer you refer! It's a Win-Win for everyone! Thank you very much!

Bob W.
02/2013
5.0
carpet cleaners
  + -1 more
CH did great work, was on time, very friendly and affordable. Can't ask for anything more! Highly recommended!
Description of Work: Great Experience
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

Response from Carpet Hero
Thank you Customer! If you ever have any questions or concerns about our service please give us a call. Did you know we have a referral program? You may either get 10% off your next cleaning for every customer you refer to us who has their cleaning done by us, or you may receive a chair cleaning for free. The great thing about that free chair cleaning-is your friend receives a free chair cleaning as well if you chose that option. Thank you again for the great review!

Hubert G.
01/2013
4.0
carpet cleaners
  + -1 more
this was the second time I have used this company. The first time was approximately a year and a half before the second time. I have ended up with a rental property which was not planned. Therefore, my experience with dealing in these situations is fairly limited. I had tenants moved out and the carpets appeared to need to be replaced. This was sort of my previous experience with this company, but the carpets were in worse shape the first time. That is the reason I called them and did not give it a second thought. They arrived on time as they said. They performed carpet cleaning and odor control services for two different houses. We were selective on putting the resources where the carpets were most damaged. By the time they had completed the job. They had fixed all the torn areas of the carpet and had cleaned/deodorized the carpet so that it did not need to be replaced. When the new tenants came in, they had even remarked about their surprise that the old carpets were able to be saved.
Description of Work: the services provided were carpet cleaning, odor deodorizing and carpet repair from that damage.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$516

Response from Carpet Hero
Member, Thank you for your report on Angies List. We appreciate your input. We are always up for the challenge when a carpet looks like it needs to be replaced. More often than not, we are able to make such a significant improvement that they no longer require replacement. If we can be of service to you or someone you may refer us to in the future, please let us know. We have a great referral program. Thank you again for your glowing report!

FRANK B.
12/2012
4.0
carpet cleaners
  + -1 more
I thought it went well enough, but my wife found a spot in my daughter's bedroom that she thought had not been there before, so she was not happy.
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Hero
Thank you for the feedback. I gave this customer a call back to find out more about the stain and offered to come back and treat or clean it. He will be getting back to me after speaking with his wife.

James M.
07/2012
5.0
carpet cleaners, carpet installation
  + 0 more
Fair price, very prompt both in communications and service, pleasant to deal with, overall good job. Got the wrinkles out of a family room, although it took awhile and I didn't really get the feeling this was an area of expertise. Small patch job was adequate, but not invisible--again, didn't seem like their specialty. But, for carpet cleaning, I will use them again.
Description of Work: Whole-house carpet cleaning of vacant rental house, restretching of family room, patched-in a small repair.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Carpet Hero
Thank you for the report. Although you were pleased with our cleaning, it is apparent that we failed to make the repairs in our usual manor of "professionally done" appearance. We will be in touch and will always do our best to meet or exceed your expectations of us. Again, thank you for your comments.

James P.
04/2012
5.0
carpet cleaners, house cleaning
  + 0 more
We have used them for years. They are very responsive to scheduling appointments. There was one time in a rental home that we were not happy with the results on the stairs and they came right back and fixed it. They are just very easy to work with. They are reasonably priced, not the cheapest but I think the cheapest company doesn't do a good job. I will use them again in the future, and I also use them in rental homes too.
Description of Work: They came out to clean the carpets in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Hero
Thank you for your comments.

Karen H.
10/2011
5.0
carpet cleaners
  + -1 more
They were friendly, they showed up time. They did a thorough job; they talked with us, did all the measurements and gave us a price that was lower than what they quoted to us over the phone, so carpet cleaning came in a little cheaper. They did honor their coupon and everything was clean. He took care that all of his equipments did not crowd the house. I would use them in the future.
Description of Work: I used Carpet Hero end of September to clean the carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Carpet Hero
Thank you for your comments.

Paul M.
04/2010
5.0
carpet cleaners, upholstery cleaning
  + 0 more
We were VERY pleased at the professional job done by Carpet Hero, and their willingness to make sure we were treated well and all problems solved to our satisfaction.
Description of Work: During the carpet cleaning of our downstairs day-light basement, there was an accidental water spill in the upstairs entry way. Carpet Hero immediately made necessary repairs to fix the problem. We recommend them to anyone. They did a wonderful job on our carpet, and were fast and efficient in correcting their mistake.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Carpet Hero
Member, Thank you for your kind report about the service you received from Carpet Hero. We have been to your house at least one more time since this report. Thank you for calling and trusting us to do the job right and to your satisfaction. We have a referral program if you refer a friend who becomes our new customer. Thank you again!

JOHN R.
10/2009
4.0
carpet cleaners
  + -1 more
they are very responsive. They did not get some areas clean enough so they came right back and took care of it. They are local and go the extra mile to please
Description of Work: clean all downstairs, stairway, master suite, master bath and hall way.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Carpet Hero
Thank you for your Angie's List Report. We look forward to being of service to you and anyone who you may refer in the future. We have a referral reward program if you want to refer a friend. Thank you again!

Brian D.
08/2008
5.0
carpet cleaners
  + -1 more
Cleaned our carpets wall to wall. Did an excellent job.
Description of Work: They cleaned my carpets.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Carpet Hero
Thank you for calling Carpet Hero. We do our best to serve our customers higher than their expectations.

    Contact information

    429 E Main Street, Monmouth, OR 97361

    www.carpetheroinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Upholstery Cleaning,
    House Cleaning,
    Carpet Sales and Installation,
    Floor Cleaning and Waxing,
    Pressure Washing,
    Water & Smoke Damage

    FAQ

    Carpet Hero is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: 9:00 AM - 3:00 PM

    Carpet Hero accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Carpet Hero offers free project estimates.
    Yes, Carpet Hero offers eco-friendly accreditations.
    No, Carpet Hero does not offer a senior discount.
    Yes, Carpet Hero offers emergency services.
    Yes, Carpet Hero offers warranties.
    Carpet Hero offers the following services: CARPET CLEANING, TILE & GROUT, Vinyl and UPHOLSTERY CLEANING, NEW CONSTRUCTION CLEANUP, PET ODOR & STAIN REMOVAL, RED DYE STAIN, GUM & WAX REMOVAL, , AREA RUG CLEANING, WATER DAMAGE RESTORATION & REPAIRS & STRETCHING. RV CARPETS AND UPHOLSTERY CLEANING. COMMERCIAL AND RESIDENTIAL CLEANING SERVICES.
    We do not offer carpet sales.

    Contact information

    429 E Main Street, Monmouth, OR 97361

    www.carpetheroinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM