Master Sweep

We had a terrible experience with this company. We hired Jason Doran to install two pellet stoves to replace some old wood stoves at our property. We were lured into hiring this company because they promised they could get the installation done quickly and their price was fair. I received a bid from Jason on December 18 and he said he could start work on January 14. There were multiple delays with this project, often related to poor project planning and sporadic/short work periods. Jason would not show up at all on the day we agreed upon, and then show up unannounced on other days. He and his partner would work for about 2 hours and then disappear for the rest of the day without a word. This happened many times. In the end (February 4), he never even completed the job as promised. He was supposed to come back to install collars around the vent pipes and fix the mortar on the chimney water tables. He gave a $200 discount, saying I could pay the remainder when he returned. He needed to order more supplies. He never showed up or contacted us again. The installation was sloppy looking (vent pipes not straight) and unfinished, and one of our pellet stoves doesn't burn well (likely because of poor ventilation). Jason is dishonest and unprofessional.

Great! Showed up on time, swept, left.

Jason has always been on time, completed the work in a professional manner, cleaned up the work area. He follows through on what he says he is going to do and let’s you know if there is a problem. Good coustomer service.

Jason installed a wood stove for us in our basement which was trickier than expected due to a corner in the two story chimney and sections that had been overmortared where mortar had to be removed to get the liner through. It turned out harder then expected but Jason stuck to the agreed price and solved all challenges, always being professional, upbeat and cleaning up well. Three years later he cleaned the flue and stove and went out of his way to come back when I was having trouble getting a draft going in a cold flue and gave me lots of tips on how to start a fire without getting smoke in the house. Very knowledgable about codes, safety, the latest cleaner burning stove tech and everything else. Definitely trust his honesty and knowledge.

Called on on 12/20, was able to come by on 12/21 at 10am. Jason was polite and careful of fireplace soot. Laid out drop cloth and did not leave messes. Cleaned out chimney, and inspected mortar. Gave estimate for repairs for spring. Did not push services, did not pressure to have repairs done asap. I know my chimney looks bad with mortar falling out, he said will last couple more years, but fix sooner than later, suggested waiting for better weather so cost would be less. Seemed to be knowledgeable, trustworthy and not hard sell of services.

Work was performed and completed as expected. Would higher them again to do future work.

Jason was prompt in responding to the request for a chimney sweep. On time; he performed a thorough cleaning and spent more time to clean areas that were difficult to clean and reach. He did a fantastic job and was really reasonable on his price for the extra time he spent to clean, check on the condition of the chimney and give advice on maintaining a clean chimney. I would highly recommend Jason. He is honest and cares about the job he does for you.

Jason was professional from his first call. Followed up with me as requested. Called on his way just to let me know he was going to be a few minutes late. Performed the job and made some recommendations for future repairs and work that maybe needed. I will certainly recommend his business and continue using his services. A real professional!

Everything went great!! Jason was very friendly and helpful. He was very patient with all of the questions I had too. I would definitely recommend to anyone else and I’ll have him back to clean the chimney again!!

It went very well!!!! He’s very personable, professional and patient with our dog a very enthusiastic 5 month old. I used his being here as a training for the dog and he got on with his cleaning. It was a good experience.

The work was done professionally and in a timely manner. We are pleased with the results.

I had been wondering what kind of shape my wood fireplaces were in and wanted to get them cleaned. Jason was very professional, personable and even arrived a few minutes early. He went over the chimneys inside & out and was very thourough explaining the inner workings. He offered suggestions on things that could be changed to become more efficient but was not trying to up sell at all. I would highly recommend Master Sweep to anyone after the great job they did at our house.

They do a great job! We have them back annually for our well used fireplace. They have high integrity.

Jay was prompt and professional and provided the service we needed.

Always happy to have Jason inspect, repair and clean our fireplace and stove. We have yearly service. Ready for the nasty weather again this year!!!

Very helpful technician. He had some concern about one of the flues so will come back to recheck smoke chamber this summer - 6 months later, at no charge. Appreciated his integrity.

Jason (the owner) was amazing. I called on Monday, 12/12; he came out to assess the damage and gave me an estimate on Tuesday, 12/13. Damaged chimney, flashing and stovepipe were removed on Friday, 12/16 and the new chimney, flashing and stovepipe were installed on Saturday, 12/17. He treated my situation as an emergency job as he was concerned that the extent of the damage would cause leaking and potentially damage my attic and/or fireplace. Because of poor road conditions, he also had to give his assistant a ride, which meant driving from Milwaukie to Tualatin to Parkrose (NE Portland) and back again on two consecutive days.

Jason came out to clean our chimney and after he spent some time in the house he said he didn't bring the right brush and would call me that day to reschedule. I thought this was odd because he had done this chimney before. I didn't hear from him so almost 2 weeks later I emailed-didn't hear back. I called and he answered and we scheduled a day and time to come back. I stayed home and waited all day for a 9:30 appointment. He never showed up. I called a few times that day and a few times after that and he has never returned my calls. I didn't want to right a review until I heard from him in case there was a legitimate reason he couldn't make it but I gave up. I'm now concerned that he was in my house for a while alone the first visit when he said he needed to return with different equipment. I'll keep him in mind if I find anything missing!

Work was performed quickly and clean. They left no mess whatsoever. Speaking with him, it sounded like he takes pride in his work.

I think the initial work was done alright. However, after showing up with the wrong size cap, I have never heard from him again! Tried many times to contact, and have not received even a return phone call. He stole my $300. I would never trust this guy anywhere near my house of chimney again!

I purchased a pre-paid Chimney Sweep service in the Spring of 2015. I was never contacted about the dates I requested so I sent an email asking to schedule. I was told that there was an accident and the service provider had gotten hurt on a job and they would be at least 2 months out on scheduling. I was understanding and when 5 months went by I contacted company via Angie List, and it took them another month to respond. We had the service scheduled in October, then cancelled. In November I contacted the owner Jason again and we scheduled for today at 0900. He never showed up or answered his phone. At this point, I am not interested in rescheduling again. I do not even know how they still have an operating business. I tend to think that things happen for a reason, so maybe its best I lost the money because who knows if they would have even done a marginal job. I would not recommend this company, nor would I ever consider pre-paying on Angie's List again. Lesson has been learned.

It went well. Gave me a report of the chimney's structure and condition. He pointed out a few things that we needed to keep an eye out for. It had been a while since I lit a fireplace fire, he gave me a quick tutorial and some tips.

Very professional and punctual.

I am writing to file a formal complaint against Master Sweep Jason Doran, owner 2666 SE Walnut Street Milwaukie, OR 97267 CCB #147440 Jason@mastersweepportland.com On August 8, Mr. Doran estimated the work of tuck pointing the chimney and bricks, caulking windowsills, attaching the chimney rain cap, power washing and waterproofing the masonry at my house would cost $6,061.50. On August 20, I paid a $3,000 deposit. The job was expected to take four to five days with the waterproofing to follow thirty days later. Work began on Saturday, September 12. I arrived home in the afternoon to find half of chimney mortar removed and various tools and equipment. When Mr. Doran did not return the following Monday, I sent e-mails and left voice messages inquiring about the work schedule. Mr. Doran eventually sent an e-mail stating that he was in New York following the unexpected death of his brother. I spoke with Mr. Doran early in the week of September 21st. He stated that he needed time off due to the family situation and that he would resume work the following week. He came one day that week, did a little more work, and removed all his equipment. Mr. Doran has not returned; no more work has been performed. I sent several e-mails and left several voice messages. I?ve spoken with Mr. Doran twice. He initially promised to complete the work by October 2nd and on October 2nd he promised to have the work done by October 10th. I left a message on October 13th stating I believed he had abandoned the job and that I expected a refund. Mr. Doran has not responded. If other business or family obligations prevented Mr. Doran from fulfilling his responsibility, he should communicate that information and refund the balance of the deposit, which I estimate to be $2,500. I do not want Mr. Doran to complete the work. I am left with a chimney exposed to weather and two subsequent projects (replacing the deck, painting the trim) delayed. I am seeking a satisfactory monetary settlement. I have filed a complaint with the Better Business Bureau and am proceeding with a complaint through the Construction Contract Board.

Jason provided an estimate for services. We agreed on the work to be performed and a date for the work to be done . He said that he required half payment prior to starting the work and I foolishly sent him a check for $400 which he cashed. On the agreed upon date he never came nor did he call. I called his office phone and his cell phone several times with no response. I finally left a threat of legal action message. He called back and said we set another date for the work to be done. Again, he didn't show up and did not call. I have called and emailed him and have not received any response. Incidentally I got his name and contact information from the July Angie's List Monthly. To say that this is disappointing is an understatement.