Response from All Day Projects
Good afternoon Angie's List member, Seeing how All Day Projects came out on the date and time you requested, without being late, to give you a free estimate, it is unclear why we received an F rating without performing any work. Our records show that you did, in fact, purchase a Big Deal for $99 for up to 100 linear feet of our gutter cleaning services as stated on the coupon. Our records also show that your home has over 280 linear feet of gutters. During our scheduling phone conversation, we explained the we extend our Big Deal prices for homes that go over the coupon footage allotment. All Day Projects likes to give customers the best deal possible with the best service performance. When we went to your home to give a free estimate, we found that your home has triple the linear footage offered in the Big Deal coupon. So, we gladly extended our Big Deal coupon rates for the extra 180 linear feet. Our records show that Angie's List provided you with a 100% refund, and we are sorry you could not afford our services that day. Whenever a member purchases a Big Deal, we always extend the Big Deal prices to the extra footage that your home may need.We pride ourselves in telling our customers what the price is on our coupons, on the phone, and on our website before we come out and take measurements. This is so our customers know precisely what our outstanding services entail and how much they cost. All Day Projects likes to make everything as easy as possible, and empower the customer to make informed home improvement decisions.When customers do choose to use our services, we will always stand behind our work. I hope this response clarifies the details of Big Deal purchases for you and helps educate other members as they shop for services on Angie's List Big Deal program. We hope you keep our company in mind for future projects in your home. If you have any questions, or concerns, please feel free to call our office at anytime. Sincerely, Joseph Gaudio All Day Projects