Lam-Air Heating & Air Conditioning

Very dissapointed. Charged us $366 for a Honeywell T4 Thermostat. Just for part; not labor. They cost $65 on Amazon new in box. Bypassed toggle switch in attic without making appointment to replace it.

Great. They were prompt and very professional.

unknown

It was reassuring to recognize a familiar face; it seems that Lam-Air has found a way to retain some very talented employees. Jeremy is very personable, listened to all our concerns, and completed the maintenance in a timely manner. We would highly recommend this company. Glenn and Suzanne Tissue

We had a terrible experience with Lam-Air Heating & Air Conditioning in trying to get a heating/ac system we wanted. In all my years working with contractors it was the first time I’ve ever contacted the Oregon construction contractors board and I hope everyone steers clear of Lam-Air so they don’t have to go through the same thing. Problems with Lam-Air started after their install of a Daikin system. We soon found only one of the three indoor units had the specifically requested temperature programming capability. After several weeks and many calls it became clear office staff did not understand our concerns about the system not working as expected so we demanded to talk to the company owner. It appeared they didn’t know what units they’d installed and a technician was sent. The tech agreed that the units were not capable of the temperature settings and he left saying he’d get back to us on how to proceed. After two weeks of no response we called Lam-Air. We got the run around again with office staff and found them to be unwilling to honor the original agreement we’d had with their salesman. Finally the owner did call and leave a voicemail. Not only did he quote a different price from the office manager for how much more we’d have to pay to put in the units we’d wanted all along but he stated that the small unit was not capable of the programming so we’d have to live with that. (However, that unit, already in the house, was the only one that DID have the temperature programming as expected. Duh!!) As he didn’t actually hang up when he thought he had, the voicemail further recorded a conversation between him and staff which is unflattering to them and an insult to us. It became very clear that Lam-Air has no idea what they’re doing. They had no idea what units they installed, even after a technician visited and wrote down serial and model numbers, and they do not trouble to understand the capabilities of Daikin systems they sell to customers. Their proposals and invoices are vaguely written, almost as if on purpose, and they do not follow-up with tax rebate and tax incentive paperwork originally promised. Additionally, as I will not allow Lam-Air to step onto the property, we had another certified Daikin dealer out to review the work. They found 1) that the living room unit was improperly installed according to manufacturer guidelines as any condensation from using air conditioner setting would leak onto carpet instead of draining to outside and 2) since no insulation was placed around holes drilled in outside wall, the system ran nearly non-stop due to false temperature sensor readings on each indoor unit. This was reflected in nearly a doubling of electrical cost for this new “efficient” system. It’s now 7 months since the system was put in. Both parties did meet with the construction contractors board and the end result is that we had to pay an additional $1000 to fix all the problems with Lam-Air’s original install and to get the units we’d thought we’d paid for the first time. Overall, a very negative experience and a very stressful situation that was entirely unnecessary.

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It was ok. I wasn't here when the techs originally came out. I told the office person Rhonda what the issue was. I had a family member here while they worked. when I got home they said they fixed a couple minor things and we were good to go. I tried to turn on the heat and nothing happened or worked properly? So I called Rhonda back, she had the guys come back out. They showed up, answered my questions and concerns. Realized we had one other minor adjustment on the thermostat and after that we were good to go! The techs were friendly and personable. Rhonda was great!!

unknown

The work was very satisfactory and showed up when they said they would be here. They were honest and kept to the price they quoted me.

technician refused to come into house to view water leaking from ac unit on carpet. I made service request using home warranty online form. Tech found wires disconnected outside and fixed them but would not come in house to verify the rest of the problem. He required me to contact home warranty company again and request additional service. When they returned to fix it they wanted another $100 service fee, and they didnt fix it right. It required a 3rd visit by a totally different tech who fixed it properly. I am writing all this while on a 58 min phone call to warranty company disputing the additional service fee. So far no luck....American Home Shield and Lam Air are not on my "trusted provider" list.

unknown

I called and asked for a home check to see if I needed to get my H & A serviced. The salesman (?) showed up late having gone to Ashland, and then said I could get a service contract for $168 (approx) and he would have someone call. I'm STILL waiting. He walked around on my porch and looked at my Carrier, and then at the crawl space. Said I had a huge infestation of Black Widows and then he never called again. I have had the house fumigated twice since then to get rid of the spiders. Very disappointed.

These people don't care about your family not having heat or air. They will just fit you in whenever is convenient for them. They are not thorough, they make stupid mistakes and frequently have to "call headquarters" to ask questions. I had 5 different people in my house and had to miss numerous days of work to accommodate these people. They also tried to get me to pay for freon multiple times, while they kept screwing up and letting it leak out! Worse part though, one of them actually said they were "doing me a favor" by coming back for another one of the visits!

It was great, highest marks. They are very professional. They solved a unique problem.

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Replaced heat pump. Slow work. Damaged ducts. New unit didn't work properly

The price was a bit steep, but we have a 3300 sq ft house, and more vents than typical. The first thing the boys did was take apart the main air-conditioning unit. Upon inspection..... they found a water leak in the system, and some rust issues as well. They were thorough in bringing these issues to my attention, which I appreciate. They then went about their business finishing up the job. Overall..... Im very satisfied with the quality of their work, and would have them return for future cleanings when the time comes. Prior, I was having an excessive amount of dust build up around the house. Right now it is hard to tell if this is improved, as a nearby forest fire has the valley full of smoke. Even so, the airflow readings have been increased in every area of the house, so I'm hoping for the best.

No problems.

I bought a house and the furnace never worked. I got somebody who was not rated at all and I still can’t make up my mind on how good they were. They came out the next day like they said they would. They sent out the person they said they would and he was loud and boisterous and energetic. He had a hard time getting a new thermo for the furnace and getting it in. It worked for a week and stopped and at the time I kept telling them the new thermo couple was smaller than the old one and part of the problem with the old one was that part of the flame was not very up and my anticipated fix was to rearrange the flame. It was a healthy flame but it was missing more than it was in the beginning. He checked the thermo couple and he said it would not work. He had to put a magic trick to get it working. He said it works but after a week it sure enough stopped working. I called them and they did come out two hours later and the same guy came and they didn’t charge me. He did what I originally wanted which was to adjust things so that the flame was lower and more centered. They charged me $209 for a service but they came back the second time and didn’t charge me and so all in all I couldn’t complain too much. I whole heatedly can’t complain too much. They did fix it and it was really hard. They did come quickly and I don’t know if it was an exorbitant charge. I was a little disappointed with them and it did seem like a little rip off. These guys were fairly comprehensive and they were okay. I don’t know enough about them as well. He was here for 3 hours and I thought it was a little odd. It was not easy because it was a little old and rusty thing and it was hard to get the part because it was obsolete. He had to consult with his boss who was a more experienced guy. He didn’t listen to me otherwise he would have been able to rewind the flame. A week later he came back and did what I was trying to ask him to do. He did not charge for the second service and I thought that was good. The price was not low but it was not outrageous. The price was reasonable and that is based on my lack of knowledge and experience. I don’t know how to compare the price. I just have slight doubts if someone else might have been more efficient. They came back the same day when I called them a week later.

This is work was performed through a home warranty that came with the house we bought. Within an hour of submitting my request for service the company called me to set up an appointment between 10:00 and 2:00. I thought the service window was a little too long, but given the nature of service ant the geography of where we live, did not complain. I got a second call around 12:00 saying the technician was on his way. He showed shortly. Got right to work and found the problem, a blown capacitor and shorted wire, in a few minutes. He had the replacement parts on board and fixed the issue promptly. He then checked the freon charge and topped it off and was gone in a total time of 30 to 45 minutes. The technician was also helpful in explaining the workings of the heat pump as I had no previous experience with its operation. Very satisfied with the service.

I was very impressed. They were quick, reliable and knew what they were doing. We had another company come out 3 time wanting us to order unnessary parts. It seemed they were guessing what was wrong. Lam only had to come out once to make the repair.

Horrible!

First off, we had only owned our house for approximately 8 months, and therefore, we still had a home warranty and that is why we only had to pay $60. Because the home warranty company picked up the rest of the bill. Now, on to the problem. We noticed that our heat pump would run for hours and hours at a time, without ever heating our house. After their first visit, and their technician standing around watching the system run for only 20 minutes and then telling my wife that everything was fine, we had to re-schedule a second visit. The second visit was THREE-HOURS!!! After he had called is boss three or four times, and called his girlfriend twice or three time, and calling the home warranty company twice. He checked the freon and topped it off. Still nothing.... Then I suggested he check the ducting. Which is where he found the main duct work had come loose. Bottom line... I would never allow anyone from this company to work on my house ever again!