TRINITY CARPET

INSTALLERS DID NOT SHOW UP WHEN SCHEDULED, WHEN THEY DID, THEY OFTEN LEFT BEFORE THE PROJECT WAS COMPLETED TO RETURN AND CONTINUE WEEKS LATER AS THEIR TIME ALLOWED, DELAYING OUR PROJECT BY SEVERAL WEEKS. CARPET INSTALL WAS SLOPPY AND NEEDED TO BE REINSTALLED UPSTAIRS, TILE WAS NOT LAID AS DESIGNED BY SALESMAN, AND CUSTOMER. WOOD FLOORING WAS THE WORST, INSTALLED WITH CRACKS AND GAPS IN THE BOARDS, A VERY SLOPPY JOB. THEY DID SEND A REPAIR CREW OUT THAT REPAIRED HALF OF THE WOOD FLOORING PROBLEMS, BUT LEFT THE WORST OF THE CRACKED BOARDS UN-REPAIRED. THEY REFUSED TO SEND SOMEONE OUT AS REQUESTED TO RE-INSPECT JOB OF THE REPAIR CREW, AND PORTIONS OF THE WOOD FLOORING ARE STILL CRACKED, BOARDS ARE CRACKED IN THE MIDDLE, PLUS SPLINTERED ON THE EDGES WHERE THEY USED A DULL SAW BLADE. TRINITY SAID WORK WAS DONE TO "INDUSTRY STANDARDS" WHICH SAYS THAT OUR INDUSTRY STANDARDS ARE VERY LOW. -- CCB WAS CALLED IN TO INSPECT THE JOB, AND THEY AGREED THAT INSTALLATION WAS VERY SLOPPY.

I WAS NOT AT HOME WHEN THE WORK WAS PERFORMED AND SO I WASN'T ABLE TO OVERSEE THE INSTALLER'S CHOICE OF PLACING THE CUT SECTION IN THE MIDDLE OF THE FIREPLACE - I WAS DISAPPOINTED IN THE TILE SETTER'S DECISION OF WHERE TO PLACE THE CUT TILE SECTION.