Description of Work: My computer was bogged down and running super slow. Michael took it on a Thursday evening and had it back to me Monday. Super fast, super nice guy, and quality work. He even picked it up and droppe it off. Can't say enough about this guy and his work. Give him a shot, you will not be sorry.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Donald L.
02/2013
5.0
computer repair
+ -1 more
Went very well would use him again. Nolan on it in fact.
Description of Work: This gentleman is no longer at his business location and is working out of his house. Smart move if you ask me. He was quick to respond and picked up the computer from my house. Was friendly and pleasant. The next day he called to inform me my hard drive was shot and gave a very reasonable price to install a new hard drive as well as upgrade the RAM. I think I will have him Look at my other computer first, the one that is still working. Hopefully it will be an easier fix for around $100.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Terry H.
07/2009
1.0
computer repair
+ -1 more
I had to repair the computer myself and had to have Carbonite restore the photos and other files they had for me.
Description of Work: We took our computer in for repair and to get an audio card installed. He kept the computer for a week after promising 3 day service. He said we had 185 viruses and he was going to take those off and clean the hard drive. My husband said please install an audio card as ours is burned out. When we got the computer back the programs we had on our computer were gone, no photos, no cd burner, no media center, no games, nothing that was there when we took the computer in.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$105
Response from Nor-tek Computer Services
This is not an accurate account of this repair. The customers audio card was out, but the computer was also so badly infected with viruses that it was not running. The viruses had to be removed for the computer to even boot properly. I called and explained the situation THOROUGHLY. We tried to just remove the viruses, but the computer was to badly infected that it could not be repaired and warrentied. So I called again and explained that it would need a clean install. We backed up all the old documents and files, and performed a clean install service. After a clean install, if there are any programs that need to be installed, the customer needs to provide the disk and proper serial numbers. If they are not provided, it is the customers responsibility to install those programs themselves. this is the opnly legal way to install programs from a shop. This customer didn't provide any disks and/or serial numbers, and so thats why addition programs were not installed. I tried to be as fair as possible for this customer (as with all my customers). What was supposed to be a simple Audio Card install, turned into a Virus Removal and clean install. I replaced the Audio Card and did several hours of repair work for $105 dollars and stuck to that price. What is really frustrating is that this customer didn't give me a chance to help them with any problems after the repair. They didnt call me. I am a certified technician that has helped 1000's of local customers. I stand by my service and my record of service. I am sorry that this customer didn't give me a chance to help them with any problems they had. I try to make all my customers happy no matter what it takes.
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Service Categories
Computer Repair,
Computer Sales
FAQ
Nor-tek Computer Services is currently rated 3.2 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Nor-tek Computer Services accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
No, Nor-tek Computer Services does not offer free project estimates.
No, Nor-tek Computer Services does not offer eco-friendly accreditations.
No, Nor-tek Computer Services does not offer a senior discount.