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Nor-tek Computer Services

Computer Repair, Computer Sales

About us

- A+ Certified Technicians - On-site or Drop-off service available - All work is 100% guaranteed - Low Shop Rates, and Free Estimates w/ repair

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

Computer sales & repairs. Online shopping.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
PayPal
Visa

Reviews

3.23 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%


Rating CategoryRating out of 5
quality
3.0
value
4.5
professionalism
3.6
responsiveness
3.2
punctuality
3.2
Showing 1-3 of 3 reviews

Donald L.
03/2013
5.0
computer repair
  + -1 more
Great, nothing but positive things to say.
Description of Work: My computer was bogged down and running super slow. Michael took it on a Thursday evening and had it back to me Monday. Super fast, super nice guy, and quality work. He even picked it up and droppe it off. Can't say enough about this guy and his work. Give him a shot, you will not be sorry.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Donald L.
02/2013
5.0
computer repair
  + -1 more
Went very well would use him again. Nolan on it in fact.
Description of Work: This gentleman is no longer at his business location and is working out of his house. Smart move if you ask me. He was quick to respond and picked up the computer from my house. Was friendly and pleasant. The next day he called to inform me my hard drive was shot and gave a very reasonable price to install a new hard drive as well as upgrade the RAM. I think I will have him Look at my other computer first, the one that is still working. Hopefully it will be an easier fix for around $100.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Terry H.
07/2009
1.0
computer repair
  + -1 more
I had to repair the computer myself and had to have Carbonite restore the photos and other files they had for me.
Description of Work: We took our computer in for repair and to get an audio card installed. He kept the computer for a week after promising 3 day service. He said we had 185 viruses and he was going to take those off and clean the hard drive. My husband said please install an audio card as ours is burned out. When we got the computer back the programs we had on our computer were gone, no photos, no cd burner, no media center, no games, nothing that was there when we took the computer in.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$105

Response from Nor-tek Computer Services
This is not an accurate account of this repair. The customers audio card was out, but the computer was also so badly infected with viruses that it was not running. The viruses had to be removed for the computer to even boot properly. I called and explained the situation THOROUGHLY. We tried to just remove the viruses, but the computer was to badly infected that it could not be repaired and warrentied. So I called again and explained that it would need a clean install. We backed up all the old documents and files, and performed a clean install service. After a clean install, if there are any programs that need to be installed, the customer needs to provide the disk and proper serial numbers. If they are not provided, it is the customers responsibility to install those programs themselves. this is the opnly legal way to install programs from a shop. This customer didn't provide any disks and/or serial numbers, and so thats why addition programs were not installed. I tried to be as fair as possible for this customer (as with all my customers). What was supposed to be a simple Audio Card install, turned into a Virus Removal and clean install. I replaced the Audio Card and did several hours of repair work for $105 dollars and stuck to that price. What is really frustrating is that this customer didn't give me a chance to help them with any problems after the repair. They didnt call me. I am a certified technician that has helped 1000's of local customers. I stand by my service and my record of service. I am sorry that this customer didn't give me a chance to help them with any problems they had. I try to make all my customers happy no matter what it takes.

    Contact information

    4119 South Pacific Hwy, Medford, OR 97501

    http://www.nortekcs.com/

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales

    FAQ

    Nor-tek Computer Services is currently rated 3.2 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Nor-tek Computer Services accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
    No, Nor-tek Computer Services does not offer free project estimates.
    No, Nor-tek Computer Services does not offer eco-friendly accreditations.
    No, Nor-tek Computer Services does not offer a senior discount.
    Yes, Nor-tek Computer Services offers emergency services.
    Yes, Nor-tek Computer Services offers warranties.
    Nor-tek Computer Services offers the following services: Computer sales & repairs. Online shopping.

    Contact information

    4119 South Pacific Hwy, Medford, OR 97501

    http://www.nortekcs.com/

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM