Cascade Carpet Cleaning

john was easy to work with,stored our rugs for a period of time in his warehouse after cleaning and was very pleasant to work with.would recommend him.

Never talked to anyone from the business

I called Jon several times to set up an initial appointment but had difficulty connecting with him. He would call me back at the end of the day but we often got a very bad connection with his cell phone. When we finally did connect he seemed like a very nice person and we set up a date for him to come to my house. I had to reschedule one appointment but several were also cancelled by Jon. He was finally suppose to come to my house on a particular day when he phoned and left a message that he was sick and needed to reschedule (and left a referral for another carpet cleaning company). I was surprised about the referral and tried to call him back on both his cell phone and business phone to reschedule. The mailboxes were full on both phone numbers. I then looked in my phone and saw he had called me from a different number so I called that number and left a message. At the end of the day he phoned and set up an appointment for the next day. The next morning he texted me saying he was sick and wouldn't be coming out and left a referral for another business. He did not mention anything about rescheduling. I don't blame him for being sick but I felt like he didn't want to give me his business. I believe the other reviewers that he did a good job but for some reason I was not meant to use his service.

John arrived a couple minutes early with an assistant. They set up quickly and efficiently. Worked quickly. The carpet looked great when they were finished. They took care of general dirt and troublesome spots from pets and spills. Looked refreshed. The carpet dried surprisingly quickly. John and his assistant disposable booties when walking on cleaned carpet and left a pair for me.

Perfectly! Integrity and work ethic were outstanding. The carpets have never looked cleaner and the chair & ottoman they cleaned look like new. Punctual and wonderful to work with. Very reasonable for all the work they did.

Very well. Excellent detail work, including individual cleaning of fringes.

He was on time and worked at a good pace. All the work was excellent. He also was very easy to work with I highly recommend Jon.

Jon was very responsive to our needs. Our house is on the market, he was very careful locking up after carpet cleaning. Next day, called us to make sure we were happy with his service, and we were happy with the result.

Amazing! John was quick, professional, thurough and explained everywhere he found a spot. He also said that is the spots came back that we could call him and he would come back so he could touch them up again. I have used his services many times and each time I have never been dissapointed and always have had an outstanding outcome. John has outstanding customer service skills ( a rarity for around hear) and his communication is very beneficial to his cost, which is the cheapest prices I have ever paid. I sometimes almost feel guilty for what he charges me because he does a lot of workfor very little cost. I will only use Cascade Carpet Cleaning for anything carpet or upolstery related for as lonf as he is in business.

Actually used Flying Carpet Cleaners of Cave Junction, OR who took the rug to Cascade Carpet since he did not have the facilities to do it himself. The whole thing took only one week and the carpet looked like new.

John showed up on-time. I am a woman who was home alone at the time. He made me feel very comfortable. He looked at all the carpet, found stains I did not even notice myself. He vacuumed all the carpets, corners and edges especially. All furniture that could not be moved he lifted and placed Styrofoam squares under the legs. The pieces he could move, he moved and when he replaced them he put them on Styrofoam squares to protect both the carpet and furniture. My new doggie had piddled on two corners of my sofa and John cleaned that. He then cleaned all the carpets and removed every single stain. There were a couple that were especially deep. John put a cleaner on those areas and assured me it was non-toxic. He told me if I found any stains I could just call him and he would come right back out. When he left the carpet was already just about dry and the house smelled great. I will use him again and recommend him highly. He gave me a phone quote and it was right on. No overcharge for having to do the extra cleaning he did.

Did a great job, better than other big-name carpet cleaners we've used. Easy to work with, punctual, and responsive!

iswept carpets, spot cleaned , and finally vacumned put pads under chair and table legs. Was very fast and thorough.

They were very friendly on the phone, prompt in their service. the carpet looks great and dried really fast.

We were satisfied with him. It was the first time I had my furniture cleaned. It was better than average I would say. He was very reliable when he showed up and offered to come back if there was anything we found.

It went wonderfully. We moved in the house a year and half ago and had all the carpet replaced at that time. I called Jon last week to schedule carpet cleaning. He remembered the house and our property manager and the interesting cleaning challenges. (in adddition to pet urine, we had one tenant who cleaned his motorcycle parts in the house!) Our property manager raved about Jon and how he saved our carpet from having to be replaced until we moved in. I wanted to have the carpets cleaned by this upcoming July 4th weekend since we are having a lot of company then. Well, I waited too long because he is so good he is booked well in advance (lesson learned). Jon felt really bad and gave me the names and recommendations of other carpet cleaners he respected. I was able to schedule with another in time for July 4th. Now, how is that for professionalism? A+ all the way.

It was a very positive time. The representative arrived on time, examined the rooms and stairway and cleaned three rooms and a 14 stem set of stairs with a large landing in the center. He was very vigilant and really fast. I had no idea he'd be done so soon. The carpets dried when he said. On top of his wonderful work he really was a complete pleasure to be with, was a great conversationalist. If he did other work I certainly would consider hiring him again. Wonderful experience.

They came to clean the carpet on time and vacumed the carpet prior to cleaning. Furniture wasn't moved that we didn't move despite saying they would move everything.We were assured the carpet would be dry in about 4 hours and it was wet into the next day. I won't ask this company to clean my carpets again. Some stains returned.

Left message on email. Called back same day. Couple of days and he was here to pick up the rugs. They were brought back in 10 days. They vacuumed and combed the fringes after laying them out and the rugs looked brand new. Great company.

This carpet cleaning company did a great job. The worker was friendly and thorough, and he cleaned 2 1/4 bedrooms and a long set of stairs.

Called Jon and l left a message on his machine. He returned my call in 10 minutes. I explaned that I had a rental unit that had come vacant and need the carpets cleaned asap. He had time available the next day. Jon arrived early and got right to work. Jon used a machine with a large circular brush to steam clean the carpets. Not just one of those wands you see on TV. I couldn't belive the junk that was cleaned out of the carpets. Double hand fulls of pet hair and other junk. The water looked like chocolate milk. And I thought that the carpet were pretty clean, and the previous tenant had done a good job of cleaning the apt. Now I know! The final bill was right between the high and low of Jon's telephone estimate. Jon is the best I've found anywhere I lived. He cares.

My original call was answered promptly and courteously. An appointment was made for the following week and Jon arrived on time and ready to go. We discussed what we would like done and were then presented a price which we agreed to. Jon pre-vacuumed the whole house, pre-treated stains and proceeded to steam clean. He worked very fast and gave our carpets a thorough cleaning taking special care with the pet stain and applying Teflon to the heavy traffic areas. He moved furniture and placed blocks under all the feet. Jon was very pleasant and gave great satisfaction. Our carpet looks great and we plan to use him for our rental.

Overall, I was very pleased with this company

Tech arrived exactly on time, and cleaned my rental unit. I was afraid that the carpet was too dirty to salvage, bjut he did a beautiful job of cleaning. He was very professional, and knowledgable, My new renters were very happy.

Mr. Nelson is extremely professional, and very easy to work with. He arrived promptly on time, and was extremely thorough. He did all of the work himself. He is a very detail-oriented man, andit is obvious that he takes pride in the work that he does. He was able to clean my carpet better than I ever imagined possible. I have had my carpets cleaned prior to this, but I actually believed that I would need to replace my carpet this year. Turns out that it may be good for a few more years with this kind of cleaning. I won't go to anyone else for my carpet cleaning needs.