Washington Roofing Company

First appt missed. No call. Called again and asked for another appt. I was told I would be "first on the service list". Tech arrived 4 hours late because he stopped at 2 other properties first. I was told I would pay no drive time as the Tech would also gather info for a quote on a new roof and the fact that they had missed the first appt. Two days later it started to rain and the leak area continued dripping. Called and let them know and received ZERO response. I was overcharged on my invoice and never did receive a quote. This company has VERY poor customer service.

It was a simple and easy going appointment., completed by their professional staff. 2 thumbs up!

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During the last rain and wind storm (Saturday, Sept. 28), water started pouring down the inside of one of my windows. We covered the area of the roof with a tarp and waited for Monday. I called Washington Roofing just before 8 a.m. and left a message. They called me back at 8:40 a.m. (same day!) and had two men at my house by 9:45 a.m. that day. I couldn't have asked for better responsiveness. Monty and Keith were professional and courteous in their assessment of my leak and fixed it within two hours. And they cleaned up behind themselves!

I am giving up on this company, after several attempts to get a bid for a roofing job.I called and asked for an estimate to have my roof replaced, the estimater told me he would come out in the next week and give me a bid.I did not hear back after 2 weeks so I called back and was told that someone would come out in the next couple of days.I did not hear back after 10 days, so I called back and was told they had all the information they needed and would be getting back to me.Well it has now been 5 days and I still have not heard back, Enough is enough! I will be calling another company to see if I can get any better results.Wish me luck!I give Washington roofing 2 thumbs way down.

Washington Roofing was very professional and courteous every step of the way. They have never done overlays and their quote to do a tear-off for us came in at $6400, with the agreement that if we went with them, they wouldn't charge us for the repairs to the old roof they'd already done. We decided to go with Keystone Builders LLC, who contracted Mike's Construction and Roofing to do the job, for $5128. We are very pleased with Washington Roofing. Our contractor, Tim Wenger, told us they come in high relative to other roofers but their work is first-rate. Aaron Walker, who gave us Washington's quote, was comfortable with that assessment.

I also did not select Washington Roofing Co to do any work for me. When I called to request a free estimate I was told they do not do estimates. I was given the price for their service charge (what they would charge me regardless of the number of hours) and the cost per hour for labor (on top of the service charge). It would cost me this plus whatever supplies were needed depending upon what they thought needed to be done when they showed up. Really!? I'm just supposed to fork over my time and money for them to show up and arbitrarily decide what needs to be done? Sorry, I took my business elsewhere.

I can't comment on their actual work because I am not using them due to price and what I felt was pressure to comply with their recommendations.

They replaced our roof in a professional manner. Our roof is large with lots of hips and valleys. They provided a fair price and did a good job. No complaints.

They were the most professional of all the companies who came. I have got lower bids than them and I am probably not going with them because of my financial situation. I would go with them if I could because they offer an insurance program for $400 that provided complete coverage. He seemed very well informed and I liked him. They are a local company that has been here for many years. He was great, but his office staff who got the bid to me was a little bit slow.

I have a flat roof in Portland OR which receives plenty of rain. This was the third roof on the house since it was built in 1990. Until this roof every earlier roof leaked every winter. Rather than have it repaired again in 2009, I looked into a different system from the torch down roofs I had in the past. The bid on the Duro-Last was higher by $6000 or $7000 than another torch down roof, but I was tired of leaks and so got the more expensive roof. Washington Roofing removed the old roof, found the under layment questionable and put in another layer of plywood and then the new roof. Our house is three stories tall from the area where vehicles could be driven so the materials had to be put on the roof with a large lift. The old roof was off and enough of the new roof installed to be watertight in 2 days. All mess was cleaned up and the entire roof was installed quickly. I waited for a year to make this report to see if leaks would develop. No leaks.

Overall, it could have gone a little smoother. First, they were about a month late in starting the one day job. Second, it took them three tries to get the job done right. They added the new gutters where requested, but installed one of the down spouts right smack down against the driveway leaving no room for any run off device. The hole they repaired in one gutter was not completely patched, with a 1/4 inch hole still existing. They left nails, screw and shards of gutter around the driveway, yard and front steps. And they left the old gutter hardware on the house. I called back and they apologized promising to come back out and raise the one down spout, clean up the debris, patch the hole and remove the old hardware. They came back and raised the gutter and patched the hole but failed to clean any of the debris or remove the old hardware. I called back, they agreed to come back out and take care of these remaining two items. They did. And now everything is in order.

The entire job was done in 2 days. Each day, the nails and other debris was cleaned off our driveway. The work was done on time, and the workmanship was excellent. The job foreman was professional and courteous.

The price was excellent, and they were on time(actually performed the job ahead of schedule). This was a very professional crew. The clean-up was performed each day to impeccable level.

FOR THE GUTTER PART, WE ASKED HIM TO DO THE JOB ON A MONDAY MORNING AND WHEN WE CAME HOME ON MONDAY EVENING IT WAS DONE. IT WAS QUICK AND PAINLESS. WE HAD USED HIM PRIOR TO THAT WHEN WE HAD REMODELED. HE HAD DONE SOME WORK ON OUR ROOF AND HE TORE OFF THE ROOF. HE DIDN'T PUT DOWN TARPS AND WE CLEANED UP NAILS FOREVER.