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Snibley's Carpet Cleaning & Water Damage

4.0(
5
)

Carpet Cleaning, Roofing, Mold Testing & Remediation,

... +5 more

About us

Snibley's Carpet Cleaning & Water Damage Restoration is family owned and operated. Our company was established in 1984 by Wesley Brown.Your call is important to us. We always do our best to connect your call to a person, not a machine. Even after 5:00 and on weekends. LICENSED BONDED CERTIFIED INSURED CCB #77491

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

A few of the services we provide are: Carpet cleaning, upholstery cleaning, emergency water extraction, water & mold damage restoration, locate the source of hard-to-find leaks and odor control such as urine, smoke and mildew.

Services we don't offer

Very sorry but Snibley's does not do leather cleaning, hardwood floor cleaning, tile cleaning, house cleaning or fire damage restoration.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

Check
MasterCard
Visa

Reviews

4.05 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
40%
3
0%
2
20%
1
0%
Rating CategoryRating out of 5
quality
4.2
value
3.6
professionalism
4.2
responsiveness
3.8
punctuality
4.4
Write a review
Showing 1-5 of 5 reviews
Suzan S.
12/2018
5.0
carpet cleaners, roofing
  + 0 more
Snibley’s is a consistent performer. I appreciate their attention to “old time” service values: they respond promptly to my inquiries; show up on time; let me know if/why they are delayed; communicate clearly what they can do; provide a legitimate estimate; patiently and respectfully answer my questions; and, if they spot a “problem” outside why I called them, they step up to help find a solution. I especially appreciate how the technicians use simple language to explain how their tools work and what the findings mean. I highly recommend Snibley’s and will continue to use their services going forward.
Description of Work: I have hired Snibley’s on several occasions: to clean carpet; dry out our basement after the water heater broke; search for and identify the origin of our roof leaking; and most recently to determine if our new windower where leaking.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathy B.
06/2015
4.0
carpet cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Debi H.
10/2013
5.0
carpet cleaners
  + -1 more
Snibleys does a good job, and will do some extras - like help move furniture. We have 3 vacation rentals and have been using them for 5 years. Their prices keep eeking up, which is why I am not grading and quot;Excellentand quot; across the the board, I have been especially impressed that they can deal with our erratic calendar and work themselves into our rental schedule. Very pleasant folks to work with.
Description of Work: Cleaned carpet in all living areas - tv room, dining room & living room.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Stephanie R.
11/2012
4.0
carpet cleaners
  + -1 more
OK
Description of Work: We had a renter who housebroke her dog at our house (unbeknownst to us) and Snibley's cleaned up after them including applying the "pet treatment". The carpet smelled clean after they were finished and looked nicer. The billing was a bit of a snafu- I asked for a scanned/emailed receipt and never got one. We got an estimate beforehand and the technician was late for the appointment. I would hire them again.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$250
June C.
04/2012
2.0
It went very poorly. I felt like I was charged way more than I should have been. I feel like I was taken advantage of. He said that it would not be more than $1,000 and that would include the $300.00 for the plumber.
Description of Work: They did some water cleanup for me.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
$1,195
Response from Snibley's Carpet Cleaning & Water Damage
When our technician first spoke with the client on the phone, he informed her that there will be a $165 emergency fee for consultation and services provided the same day. Within a few hours of being called, our technician arrived at her residence. The technician told the client what he recommended and the cost per equipment per day and per services. She agreed. The technician wrote his recommendations and cost on a work order. The client initialed by each equipment cost per day in addition to signing the work order. The tech then gave her a copy (her initials, signature, and our phone number are on her copy). Had she told the technician that she did not want to pay that price or use our services, the technician would have smiled, given her a business card and told her to give us a call if she changes her mind. Again, the technician told the client that he could start the work that day for an emergency call fee of $165. Had she not felt it was an emergency or not wanted to pay an emergency call fee, she could have declined and had our technician schedule the work to be done at our soonest opening. Our technician was very honest in telling her, prior to her authorizing him to begin work, that he was not sure how many days it would take to dry out. She was not “caught”. Had the client thought the carpet was dry on April 8th, she could have called our office (I personally answer the phone and/or respond to phone messages in a timely manner 24/7, even on holidays). The technician would have gone to her home that day. Had she requested that the tech remove the equipment or if the moisture meter indicated that the affected areas were dry, the technician would have removed the equipment on the 8th. She did not call and request removal of the equipment or let us know that she thought it was dry. The technician was pretty sure that it would not be dry on the 8th. Had the technician visited her home on the 8th and not removed the equipment, there would have been a $65 visit fee (as signed by the client on the work order). Had the technician visited her home on the 8th and the affected areas were dry or she requested him to remove the equipment, the tech would have removed the equipment with no visit fee. As she states under desired resolution; one trip out to her home is $65 (the technician came out three times). The technician only charged for one visit. When the affected areas were dry, the technician removed the equipment. The technician told the client that he would tack the carpet down for $125 or she could hire someone else to do it. She requested the technician tack the carpet down knowing it would be $125. During the five day dry out process, the client did not complain to the technician about our services. During the five day dry out process, the client did not call our office to complain about our services. When the technician gave her the work order with the total, she gave the tech a check and wrote “Done well” on the work order. It was after the job was completed and the technician left the job site that she called my office in addition to sending a letter requesting money back. In a letter that the client sent to our company after the work was completed she let us know that; she felt she should be refunded for some of the charges, she was not happy with our company, she will list our company on Angie’s List, she will send a letter to the BBB, she is considering contacting tv “help” and she will notify the residents in her area. In her paragraph following her threats listed above, the client indicated that her insurance company will not cover any of the charges. She also indicated she is a widow on a fixed income. Our company does not know what her insurance company covers. What her insurance company cover’s has no effect on our prices. Our company does understand that being a widow, disabled and/or a senior on a fixed income can be difficult when unexpected expenses occur. Had she let us know that her insurance was not going to cover the water damage charges or that she was a widow on a fixed income at the time of signing the work order, we would have worked out an affordable, no interest flex pay plan with her.

    Contact information

    unknown, Lincoln City, OR 97367

    http://www.SnibleysCarpetCleaning.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded
    Insured
    Licensed*
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Carpet Cleaning,
    Roofing,
    Mold Testing & Remediation,
    Basement Waterproofing,
    Water & Smoke Damage,
    Upholstery Cleaning,
    Limousine Service,
    Auto Detailing

    FAQ

    Snibley's Carpet Cleaning & Water Damage is currently rated 4 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Snibley's Carpet Cleaning & Water Damage accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Snibley's Carpet Cleaning & Water Damage offers free project estimates.
    Yes, Snibley's Carpet Cleaning & Water Damage offers eco-friendly accreditations.
    No, Snibley's Carpet Cleaning & Water Damage does not offer a senior discount.
    Yes, Snibley's Carpet Cleaning & Water Damage offers emergency services.
    No, Snibley's Carpet Cleaning & Water Damage does not offer warranties.
    Snibley's Carpet Cleaning & Water Damage offers the following services: A few of the services we provide are: Carpet cleaning, upholstery cleaning, emergency water extraction, water & mold damage restoration, locate the source of hard-to-find leaks and odor control such as urine, smoke and mildew.
    Very sorry but Snibley's does not do leather cleaning, hardwood floor cleaning, tile cleaning, house cleaning or fire damage restoration.

    Contact information

    unknown, Lincoln City, OR 97367

    http://www.SnibleysCarpetCleaning.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day