IN YOUR HOME

It went terribly. Please see the email chain below. This company asked us the home owner to do the original measurements (obviously so they would not have to hire an estimator.) We did and they showed up without material on the day the work was to start. They wanted to charge us to go back and get it. We said no. They pleaded for another chance at the work up to and including a one hour credit they referred to as a "remorse credit." We agreed and by this time a "journeyman" with their company had taken all measurements and provided a complete estimate (company owner tried to claim it was a "quick estimate" but I had evidence to the contrary in their email from the owner himself.) They came back out and the $1100 estimate turned out to be a bill for $2100. Their "journeyman" was at our house for 2 days and never said a word about doubling the bill nor did their office, in fact told me he was trying to bring it in less than the original $1100 quote which the owner never addressed. They found one additional 16 foot board that had to be replaced and I said ok to a reasonable estimate increase and was then taken advantage of with a bill that doubled. Do not use this company. Sadly - the physical work itself was fine - but as I told the owner - quality is more than just nails and boards it's communication, it's honesty, it's fairness, which we didn't experience. Sent: Wednesday, August 02, 2017 3:32 PM To: 'Brian Bartholomew' ; Cc: Michael Megahan ; Richard Griffiths ; Sue Bowman Subject: RE: Invoice 5849 from In Your Home Brian – we will pay the invoice in full but I have to tell you this is extremely disappointing. Couple comments. You refer to the $1100 as a “quick guestimate” which is not accurate. We have all of the correspondence from you and in part you previously said before the job started – copied and pasted from your e-mail: “If you are ready to proceed please advise and I will have a journeyman staff member swing by to confirm materials and dimensions.” Nothing was a surprise – we discussed it all with Rich – other than one $40 board that had carpenter ants that he had to go and get and replace that was not forseeable….in no way, shape or form did anyone communicate that the bill was going to more than double – nor was this a surprise or should it have been a “quick guestimate.” I don’t understand the ethics or the math of how the original estimate more than doubled minus a partial credit. We will pay the bill though. You mention being completely satisfied - work is much more than the way the siding looks when done – it’s a no surprise – no doubling of an estimate – no failure to communicate to the home owner when your personnel are on their property for several hours. From: Brian Bartholomew [mailto:brianb@pdx.iyhusa.com] Sent: Wednesday, August 02, 2017 2:45 PM To:>; Cc: Michael Megahan ; Richard Griffiths ; Sue Bowman Subject: RE: Invoice 5849 from In Your Home I did check in with our team and can share the following: • More clarity with communication would be helpful to head off misunderstandings and disappointments like this. From everything I have gathered, it sounds like Rich did a good job keeping you informed of what he was finding and that more would be required in order to get a quality result. And he stayed later on the first day trying to get things closed up and in better shape. Rich conveyed that he felt he had good alignment with you as to the required work and what was needed. It would have been smart had we calculated what those additional hours and materials were going to cost you and given you a dollar amount heads up so you could have had that $ verification before the second day’s work began. The very nature of time and materials project is to spend less time estimating and budgeting and more time just getting the work done. • I also understand that additional lineal footages and scope of work was added which also contributed to required work and budget spend. • Our initial $1100 reference was clearly indicated as a quick guestimate and that our terms of agreement were an hourly rate plus materials for a talented journeyman like Rich to make repairs to your home. And that you would only be billed for actual work performed… Hopefully you are completely satisfied with the quality of the work performed. I know Rich was in fact there working diligently on your behalf so only actual work hours are being billed. I will send separate email regarding your balcony project. Respectfully, Brian and Team

I pre paid for 8 hours of handyman service using an Angieslist special. The guy was only here 6 hours and left. No note, no call, no email - no explanation whatsoever. When I contacted the office, I was told that he would come back. I've repeatedly asked when this can be scheduled and receive no response. The guy did a good job power washing, but could not fix the toilet or repair the gutters. I still have a lot to finish and want to hire a handyman, but not this company. I can't believe they don't bother to give me the 8 hours I paid for. The whole point of Angieslist is to use contractors you can trust. Really disappointed.

In Your Home did a fantastic job! All employees were friendly, courteous, punctual, and respectful. All employees were skilled and reliable, thanks to Rich, Pat, Michael, Mike, Joe. I'd like to recognize Rich, he was amazing. He worked tirelessly every day, and his craftsmanship is top notch. There was water damage under the tub, the house is 1979 vintage. Once the bathroom was gutted, it became clear that the water damage affected the subfloor. The subfloor was 2x6+, not available off the shelf. Rich created, on the fly, tongue n groove replacement boards. Rich did all the elements of the remodel, added windows, carpentry, plumbing, dry wall, flooring, tiling, and all the finish work. We are very happy with both bathrooms. We recommend In Your Home to anyone looking for honest, competent, and reliable home improvement specialists. We, feel the $11,000 for both bathrooms was well worth the investment.

We had a tight time frame prior to painting and a new roof. The rot needed to be completed quickly. They were fantastic.

They did a great job and used excellent subcontractors when required.

We ended up having a very disappointing experience with In Your Home. We felt they over-promised and under-delivered on our smaller remodeling project. We stopped the project at the design stage due to poor responsiveness and unjustified ballooning of the project budget and scheduling. We had a very detailed and satisfying initial meeting 3/30/17 with them (2+ hours) where we discussed scope, design, and scheduling details. Brian was very thorough in collecting measurements, photos, etc. of our bathrooms and kitchen. Mary patiently listened to our design concerns and provided us with some example options. We asked for a rough estimate of the project costs at the end of the meeting, and Brian told us it would be 30-39k depending on material selection and that the work could be completed in 3-4 weeks and that they could start once material selections were finalized. We told them we had to have the work finished by July 2017 so this sounded very reasonable. We got a few bids but ended up choosing INY because of their lower price, scheduling availability, and experience with accessible design (the remodel was the home of my parents who are seniors) and working on projects in older condo buildings. One of the items we had discussed including was a step-less threshold for the shower enclosure. Brian said that the concrete floor of the condo building would prevent them from lowering the floor but that they could design a gradual ramped transition into and out of the shower (they had done this before), which sounded like a good solution to us. After the initial meeting, we decided we wanted to reduce costs so we took out several major items from the project scope (emailed Brian 4/3/17): we decided to just go with a traditional step threshold for the shower; we decided not to replace the kitchen ceiling lighting (also involving installing new sheetrock for the kitchen ceiling), and also removed installing shelving in the utility closet). We anticipated that this would allow our budget to remain in the lower/mid part of the 30-39k range. Brian replied that this would lower the the budget and also lowered the design fee. On 4/10/17 we accepted their design agreement so that they could start a detailed design review of the project. Over the next few weeks we emailed primarily with Mary to finalize material selections. On 5/4/17, we finished material selection - the process had taken much longer than expected - sometimes it would take a few days to receive a reply/info from Mary, and then we were away for the last week of April. We weren't overly concerned at this point since we still had nearly 2 months remaining in our schedule and Brian emailed confirming that the work would take 3-4 weeks. Throughout the process we had emphasized selecting materials with lower price points, and Mary assured us that the options she provided were reasonably priced. At no point did Mary or Brian indicate that any of our material selections would change the project budget. After another week, we received the detailed design agreement 5/11/17, indicating a new higher budget of $43k with increased timing for the actual work being 5-6 weeks. When we probed Mary and Brian 5/12/17 for the reason for the inflated costs they blamed the cost of the selected bathroom fixtures and jetted tub. The project scope had always included replacing an existing jetted tub (in fact we went to a showroom 3/31/17 and had already told Mary the model we selected). We also knew the cost of the jetted tub going in (provided quote by showroom). The fixture line we selected is in stock at home depot and the costs are not higher end. Regardless, the costs of the fixtures and tub cannot account for the bump in price of over $4k from the high cost range that they gave us. We also expressed our concern about the longer scheduling since it would put us near our hard deadline of 7/1. Based on our feedback Brian said they would review the design document and tighten up the budget. It took another week (after calling/emailing several times) before we received the revised budget 5/19 - from what we could see the project scope was not changed (perhaps reduced slightly to cut some corners) but the budget was now even higher $44+ k and the timing even longer 7-8 weeks. This was like a slap in the face to us - we felt like IYH knew we had time constraints and that we had no alternatives to get the project done on time and so were pressuring us by increasing costs and timing to accept their terms. Because we had a hard deadline of July 1st, because of the slow responsiveness to address our concerns, and because of the unjustified increase in costs and scheduling , we no longer trusted in In Your Home to complete the project on time and on budget so we decided not to continue with the project. When we communicated our dissatisfaction, Brian acknowledged and apologized for the slow responsiveness due to handling concurrent projects and a planned absence. In our opinion, knowing our schedule/timeline and being an experienced professional who specializes in managing remodeling projects, communication with us should have been much more responsive and open. Brian maintained that the rough cost estimates provided at our initial meeting were by no means limits. Perhaps, but we were never provided with proper justification for the increase in the pricing beyond that range. Furthermore, our remodeling project was small in scope and an experienced contractor (as In Your Home asserts to be) should be able to accurately provide a cost range for the project, certainly within a 20% range of 33-39K. Moreover, we significantly reduced the project scope to keep costs within this range. Overall we feel that we were mislead regarding budget and timing in order to secure the bid.

This was a small job, but Pat explained everything he did and was very professional and courteous.

They were very efficient and knowledgeable. They gave me extra details which were very helpful. They were also very well versed for "aging in home". Their proposal was clear and detailed. We have not gone ahead with the work yet but we would definitely consider going with them.

In all the job went smoothly. We'd hire them again for handymen work. We kept in mind this was a handyman job not a home stylist job. We have not had any problems with the floor since (there was a weird smell before from the moisture soaked sub-floor).

Mike was professional, competent, and knew what he was doing every step of the way. We could not be happier with the outcome. We recommend him highly.

Attar was fantastic and so was Joe. I will use IYH again and would highly recommend Attar and Joe to others. Attar proactively came up with excellent solutions to problems which were not included in the scope of work and also was conscious of my budget. Both being incredibly hard to come by with handymen in Portland!

IMPROVE YOUR MARRIAGE AND HIRE THESE GUYS. Their service was great. Very efficient. Quality work. Knowledgeable about a lot. Better, faster, cheaper, and safer to have these guys do the work as opposed to my husband.

They were really good and I was really happy. A smaller job which is hard to get people to come out and do but they were more than willing to help. Brad was excellent I like him a lot. Very satisfied.

They were professional and on time. Their work was excellent and their prices were good. I highly recommend them, we will continue to use them!

We had an excellent experience with this contractor. John and his team were diligent, and easy to communicate with. They also cleaned up their work at the end of each day, and treated our home with care. We found this contractor to be one of the most trustworthy and reliable contractors we have worked with, and we continue to call them for referrals or when we have random home repair questions, etc. I recommend this contractor to anyone looking to hire in the Portland metro area.

I had a complaint about their craftsmanship.

He had an add handyman for a day for $600. I had a door that needed to be replaced. I paid through Angies list--I would not recommand that. First, he clearly could not fit it into his schedule. Second, he began by telling me that what I wanted to have done was not covered by the $600 and it would cost X amount instead. Not at ALL what the add said. I decided to get a refund, which he did, but it took forever and several phone calls. Finally I had to call Angles list directly and they gave me the refund out of the goodness of their support services heart because it was past the allowable date for a refund. I found a contractor the old fashioned way and was able to get the work done almost emmediately for half of what this person wanted to charge me. I would absolutely not do this again. In fact, the number of times Angles list has worked well is starting to be so much less than the times it has worked well. I'm considering just closing this account and never doing this again.

Redid my window sills and showed me how to do it in future

their service is consistently good. They regularly send me an email to remind me when they'll be coming so that I can leave a lockbox outside fro them.

Great. Very responsible, professional and courteous.

The install, once it began, went as scheduled. Trying to get this company to respond is very difficult. The fence they installed summer before last is already deteriorating. I've left 2 phone messages and can not get them to respond. Today I sent an email through Angies list, hopefully they'll respond this time. I will not use this company in the future. The work was completed and the porch is in good condition. The fence was constructed using less than quality material and this company is not responding to my requests for assistance.

I had a lengthy list of things for this outfit to work on. I'm a landlord with steady work and looking for an ongoing handyman. I found scheduling with them to be very difficult, especially with having to coordinate with tenants. The first appointment was for 3 PM. We waited for two hours, finally I texted at 5 asking for an ETA. Got a call that he was stuck in traffic and couldn't make it. I expressed it would be nice to hear from them if they couldn't make the scheduled time rather than having to track them down. Next time he made it out as scheduled. Changing the tub spout went fine. The proceeding two or three times I tried to schedule again resulted in cancelled and missed appointments where again I had to track them down to find out where they were, answer: not at my house and not coming. The work I did get out of them was fine, working with them was difficult.

Arrived 15 minutes early. Turned off house water supply and replaced faucet washer in less than 15 minutes. He was very nice and friendly. Very Highly Recommended!

Initial contact with Bradley was excellent. Quick turnaround on the estimate and scheduling the tradesperson, Pat, to come out. Pat was on time and it seemed it would all go smoothly. Then, there were issues. It appeared the work was mostly done (windowsills and stabilizing a porch board or two), however the communication regarding the rotted porch boards and whether or not additional work would need to be done was poor. I was quite surprised to receive an invoice when there were still soft porch boards that I could push my big toe through. This delayed my ability to get timely bids on exterior painting work (still struggling to find a painter who can fit me in this summer, by the way). Made 3 phone calls and sent 2 e-mails and finally heard back when I requested that everything be done in writing from now on. The work was finished without additional charge, but extremely frustrating experience and I really hope I do manage to get a painter this summer, since that was the reason why I needed the other minor work done in the first place.

I received a response from Bradley quickly, requesting details and pictures, if possible. He initially had a spot right away, but I couldn't take it because it was a work day with important meetings. He offered 2 other choices, an upcoming Saturday and the following Friday. I asked for the Saturday, but never heard back. On Saturday I emailed early to find out if someone was coming, but didn't hear back. The following Monday he responded asking if I still wanted to try Friday. From there things went well. Pat called Thursday night confirming a time and my address. He arrived promptly Friday morning. He was very polite, friendly and efficient. He worked from 9:00 to 4:30. This included a trip to the hardware store for an adapter for the InstaHot. He also said I would be credited for the unused time. My only complaint with the whole process was that I didn't receive my requested estimated time/cost for each project from Bradley so I could prioritize what I wanted, and that I did not receive a reply for my request for the offered time slot on the Saturday, causing me to have to take a day off work.