Shiloh Water Systems

Great price, professional service, great communication and education and wonderful company. Would recommend all day long!

Professional and courteous service representative.

Equipment, which is hard to come by these days was set aside for my job once contract was signed. Schedule and arrival was a very smooth process with plenty of communication in between. Sales/estimator was professional as was the installer. Left both work area’s clean.

Sonic speed response to my plea for help. Teri of Shiloh Water Systems was contacting me in moments after i posted on Angie's List. It was late-afternoon and she found a technician that came to Sublimity, met my renter, and tested out the pump. He replaced the pressure switch on our very antiquated pump and explained what else might be going on and what to watch for. It has been over a week now, and the system is working well. Thanks to you all.

They are excellent. Our water is very hard and it normally corrodes things. We are already noticing a big difference in our water quality. We are pleasantly surprised and we would highly recommend them to anyone.

I would use them again.

The rep came to our house and tested our water, which was found to be really good water. We still wanted an RO system and he explained our options. He did not upsell us on the highest end products, but educated us on our choices and we chose a system that worked for us. The follow up service over time has been outstanding. They even came to repair a part we had broken and only charged us for the part. Outstanding company with employees who go above and beyond.

Mike came gave estimate. Said if they open it and it's more money they would call us so there was no surprises. He guessed it would be $650 ish. He called after checking parts the it would be $835. After work was done the egg smell was still there, I called them two weeks later and they said they didn't change filter because they ran out. And that it was $964. I'm very upset I have emailed them three times and not gotten a response from them. A guy went and changed the filter but still water smells bad. Their communication is HORRIBLE and I will never use them again. I feel ripped off and like I was taken advantage of since I don't know anything about pumps. I have the whole conversion on video because I was hoping to learn how to work the system. In reviewing the video Mike was grabbing about how great he is and he doesn't like surprising the customer. I'm super unhappy and they got their money and haven't gotten back in touch with us, which is down right shady!!! Also my husband took two hours off of work to meet the guy at 9am and the repairmen showed up at 9:40am he called to stay he was running late at 9:10am. So lame and unprofessional.

I'm very happy with the installation and service from Judah and his crew. They arrived promptly and finished early. The work site was left completely clean and Judah spent time fully explaining the maintenance required with the unit. Highly recommended.

From start to finish everyone at Shiloh Water systems were very helpful with information about the system and the actual install of the unit. The install took about an hour and now I have excellent clean drinking water.

The system is working great and appears to be just what we needed. It's new, so I can't really determine how it will preform long term - but comes highly recommended. We have nothing but good things to say about the responsiveness and professionalism of everyone we dealt with a Shiloh (i.e. the customer service person on the phone when you call, Misti, The owner of Shiloh, Mike, the salesman, Nathan and the installer, Judah). Two recommendations I would make. 1. If you agree on a system - request it in writing. The system we had installed is the top of the line system - but we had agreed upon a mid tier system to save $$. Shiloh made it right with us and charged us the agreed upon price - but it would have been easier for them, and us, to have the system we agreed upon. In the long run, the system installed will be a better product as it has a longer warranty and a few more bells and whistles. 2. If you have new construction - have the installer come out and assess the place where it will go. Nathan, the salesman is great and I am sure there is no one on the planet more passionate about the Kinetico system than Nathan. However, our house was not quite finished and the tile was already installed and Nathan was a bit perplexed about where and how the system would be installed in our home. The owner of Shiloh (Mike) actually came out and took a look and made the final determination. The install went perfectly and was super easy and efficient. Judah gave a thorough demonstration after install and answered all of our questions. 2 days after install - Nathan came out and flushed the drinking water system for us and tested the water again. Very very professional and would really recommend Shiloh.

We were collecting quotes from various local vendors of water softeners, due to some long-standing issues with our water. Nathan from Shiloh came out to look at our water and location and make recommendations. We were looking for a full install (we did not previously have a water loop to hook up to so needed that also.) He ran what looked like a comprehensive group of tests, from a branded kit (Shiloh are a Kinetico brand dealer), on our kitchen faucet water. We received the results as part of our quote, at the end of the visit. He did look around the property, especially the garage where the unit would be installed. The visit concluded with two recommendations (one higher, one slightly lower cost) in the region of $4,500, to include the softener, a reverse osmosis system and installation (including the loop). I received an email a few days later saying that they would not do the loop installation as they were not qualified and that I needed to have my own plumber to do the loop. Having to gather new quotes for this aspect highlighted the fact that it would be a further few hundred dollars to get the loop in and I was surprised that Shiloh would only make minor discounts from their original bill, despite no longer doing a major part of the install (the loop). While I figured out getting the loop installed, I contacted other vendors during the pause. By the time I had spoken with other water professionals, I had learned a lot more about the industry and had a rough idea of the true costs of water softeners. I won't speak too much on the brand Shiloh sell but they are the most expensive and promote features that were (in our case) available for less elsewhere or unnecessary (twin tanks, water-powered). I also did what everyone getting water treatment must do before ever talking to a vendor - namely, have the water tested by a professional, independent lab. This proved very interesting as just about every vendor I dealt with had completely different results to the lab test and this can make a huge difference in what equipment or settings you would need. Shiloh's results were definitely wrong on the iron content and pH. These are important - in fact, when I mentioned their pH result to the lab, they thought I would be lucky to have any faucets left as it would have been highly acidic! Shiloh are probably no different to the other vendors and they likely can't match the test results of a professional laboratory on a home visit but remember not to put too much stock in these vendor tests. In the end, I told Shiloh I would not be doing business with them. I went with a local, independent water treatment company who had installed the community well and knew our water very well. They also put it in for half the price of the Kinetico system and their original quote had even included installing the loop which Shiloh would not do. As it happened, we already had the loop put in by our plumber and so the installer discounted the bill accordingly - again something Shiloh reluctantly did by a fraction in their quote. Nathan seemed surprised when we said we were not interested in dealing with them any more. He requested feedback on why and seemed to think it was just because they would not put the loop in. Really that part was the beginning of me learning more about the science, business and practices and once I could see how all the vendors stacked up, Shiloh were out of the running because their units were too expensive, yet virtually did the same as units half their price or had features that were superfluous or not as impressive as marketed. Additionally, Nathan attempted to tack on things like "mileage fee" to the original quote which is something we don't stand for and for that alone, we would have ceased dealing with Shiloh. Shiloh are not alone in selling high priced water treatment equipment but if you truly compare systems and don't fall for the glossy brochures and slick advertising, there are equivalent systems out there which will do the same job for much less. Remember to get several quotes and include an independent dealer who can assemble a unit from common (not proprietary) parts so you can see the wide range of prices. Most of all, get your water independently tested and compare it to the vendor tests. 01/07/14 I've amended my review and changed the overall rating from a D to a C. Shiloh had recommended an iron filter and my installer didn't think one necessary. However, their softener did little to change the yellow tinted water. Fast forward to the end of 2013 and our Homeowners Association offered to buy everyone iron filters if the homeowners paid to have them installed. We did this as we had little to lose and much to gain and the yellow water is gone - therefore, Shiloh were correct and I respect this point. However, I stand by the rest of my review.

Was able to reserve on a holiday weekend, because the actual guy in the field (who really did do the work) was in the office answering phones. He came out when he said he would, did the work in a professional manner and returned the results as expected. However, there was some slight miscommunication as to when I could expect the results. They seemed later than I expected and then when I called the office about what was happening, was told it would still be another few days before they would be in. However, once I gave them my email address, the results arrived immediately. There was no problem with the staff and they even seemed to recognize who I was when I called - just a little hiccup with the timing of the results.

It's great, they are professional, knowledgeable and friendly. I would recommend them for sure, they are very much about customer satisfaction which is great and they seem knowledgeable in their field which is awesome.

We recently moved to Salem and have a water softener for the first time. We needed to disconnect and clean out the brine tank and were unsure of what to do, despite reading the manual and how-to's online. I found Shiloh Water Systems with 8 great reviews on Angie's List and gave them a call. Mike answered the phone, spent a number of minutes patiently answering my questions and asking a few pertinent ones of his own. When I asked if I should have him come out and look at our softener, he said, "No, you're doing great, you don't need me. But give me another call if you have a problem." Music to my ears! Thanks to his guidance, we were able to replace a few small parts at a nearby hardware store, reconnect the brine tank to the softener, and knew exactly what to do to get it up and running again. He'll definitely get our business should we need him in the future!

Perfect - couldn't ask for anything more -

The whole process worked very well.

Same day service!!!! Called in and they got the technician to come out that afternoon, there was an initial phone call from the tech and we talked about the issues we were experiencing. They replaced my malfunctioning water tank and fixed a small leak in some piping. They were fast, efficient and explained all they were doing. I highly recommend them and will use them for any future pump needs

We noticed water coming from under the concrete slab surrounding the well. Having used Shilo Water Systems in the past and plesed with their service, we called them to see if they could find the prolem. They determined the area of the leak and proceeded to dig around the area. They carefully removed the plants and found a broken pipe. They repaired the pipe and put the proper rock/gravel in the area to prevent this from happening again. During this repair, they discovered we had a problem with the pressure tank which we replaced.

I did as told as it worked! I could easily have been told to schedule a service call and pay a fee and would have been none the wiser. Instead i was pleasantly surprised to be treated as though I could follow directions and complete the steps myself. Wow! That's it? That's all it took? Wow!

The company was friendly and the guy who came out to do the work was great. It's a lot of money to spend...but so far we are happy.

They did the job quite well. They returned my phone calls as they said they would. They showed up on time. I will use them in the future.

It was very professional. They did what they said they were going to do at the price. They have good follow up and everything is working perfectly.

The technican was very professional and very knowledgable. The system that I have dates back to the early 80's and not all technicans know how to service this type of system.

OUR EXPERIENCE WITH SHILOH WATER SYSTEMS WAS SUCCESSFUL AND PLEASANT. THEY DID QUALITY WORK WITH QUALITY PRODUCTS. THE RESULT HAS BEEN OUTSTANDING. I WOULD RECOMMEND THEM.