The Ecowater representative informed me that one of my water filters, a filter that had been purchased from Ecowater within the last several years, was broken beyond repair. Further, I was advised that this broken filter was not suitable for its application (rust removal) and I should replace it with another filter for an additional cost of more than $3000.00. Although the filter was not repaired, I was still charged for the service call. Attempts to contact Roger for additional information were not successful. I no longer have any confidence in any of the products provided by this company. Although it has done a reasonable job with water filtration, it has proven very expensive to maintain and spending thousands of dollars every few years for new equipment is not sustainable. I am shopping for a different water filtration system provider.
Description of Work: My property has its own water well. The well water must be filtered because of high rust and debris content as well as low Ph. For approximately the last five years, EcoWater has provided the water filtration systems for this place as well as some repairs to my well equipment. This equipment must be serviced on an annual basis. The last visit from EcoWater was the annual service visit.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$276
JULIAN C.
10/2006
4.0
water softeners
+ -1 more
The completed work has been satisfactory. The installed filter systems appear to work without anything more than routine maintenance requirements. Maintenance is simple. Questions concerning these systems are also answered in a prompt and professional manner. Ecowater personnel are friendly and reliable. Minor complaints have been resolved without any problems. I have limited prior experience with this type of service so I cannot judge whether the cost is reasonable or not.
Description of Work: The water in this area is heavy in iron content so special filters are required for our well water. Ecowater has installed and maintains two different filter systems for our property. One system filters the water for the house and other living areas. The second system filters the water given to the horses in our pasture. Ecowater also replaced our well pump as well as the piping to the well pump about two years ago and our water pressure tanks.
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Service Categories
Water Filtration and Softening
FAQ
ECOWATER SYSTEMS INC is currently rated 3.5 overall out of 5.
No, ECOWATER SYSTEMS INC does not offer free project estimates.
No, ECOWATER SYSTEMS INC does not offer eco-friendly accreditations.
No, ECOWATER SYSTEMS INC does not offer a senior discount.
No, ECOWATER SYSTEMS INC does not offer emergency services.
No, ECOWATER SYSTEMS INC does not offer warranties.