Floor Solutions

We were looking for reasonably priced hardwood flooring and found Floor Solutions at Parr Lumber Cabinet Outlet in Hillsboro. Jason Adams appeared helpful if a bit disorganized. He had difficulty getting back to us when we left messages on the phone or via the email but was always apologetic and we were not too concerned by that at first. We looked at several samples at the showroom and took several home and finally selected Kentwood Originals - 3 1/2 inch Hickory Pecan Natural Studio, which was on sale because we were told it was in stock at the warehouse. We purchased 720 sq. ft of hardwood floors in addition to several custom made vents. As we had our own installer we were told that they do not deliver and we had to pick up the materials at the Paulson's in Tigard (we later found out that Floor Solutions is part of Paulsons). Our installer picked up all the material for us on Saturday as we were to have our floor installation start on Monday. When the material was delivered they looked to be the right number of boxes, but we did not check the flooring until the next day (Sunday). When we looked at the flooring on Sunday we realized that they did not look like the material we had selected based on a sample and paid for. We contacted Jason Adams on his cell , the Paulson's in Tigard and our contractor who was to install the floors and left messages with all three. We did not hear from anyone that day except for our floor installation contractor who emailed us the receipt of the material he had picked up that noted exactly what we paid for - Kentwood Originals - 31/2 in Hickory Pecan Natural Studio. We had to wait until the next day to hear back from Paulson's in Tigard, who assured us that we were wrong and that the material sent was exactly what we paid for even though the boxes were labeled differently and did not have either Kentwood Originals or Hickory Pecan on it. I went back to the Parr Lumber Showroom in Hillsboro to talk to Jason Adams as I had yet to hear from him, but he was not there. In fact we still haven't heard from him either to clarify or apologize, and to resolve our complaints we had to go through Paulson's directly. A salesman at Parr Lumber gave me a phone number to call the owner of Paulson's. I called him and left him a message. I also picked up the (Kentwood Originals Hickory Pecan Natural Studio) sample that we used to select the flooring and took it home to compare it to the flooring that was delivered. I spoke with a very helpful woman Sheryl at Paulson's who at first told me that the materials we had were Kentwood Originals and that I could go home to check but that it should be the same as they did not have anything else in stock at the warehouse. I did compare the sample to the materials and realized that they were not the same. The width was different, the color was different and most importantly the quality was inferior. I called her to confirm my findings. By then the owner of Paulson's had someone else help with this matter and we had both Sheryl and the other lady (whose name I forget) help with this. They asked me take the sample and some of the flooring material over to the Paulson's in Beaverton so that the store manager there could confirm my observations. On my way to Paulson's I got a call from Sheryl who confirmed that I was given the wrong material. She said the supplier who provided them with material made a mistake with the sample piece. However she said she did not have any Kentwood Originals in stock. Long story short Mike at Paulson's offered a $250 discount if we decided to keep the material we already had, or to give us the 5" wide Kentwood Originals Hickory Pecan delivered from Kent, WA at no extra cost. We went with the second option as the flooring material we were given originally was truly sub-par. The material was delivered the next day delaying our installation by two days. Overall we had a a very frustrating experience with Floor Solutions that we really hope was caused by a combination of unfortunate coincidences and incompetence. We do not recommend you deal with Floor Solutions.

They did a good job, and I was pleased. They were very professional and cleaned up well. They took away all the old material fast, and were very business-like.