American Extermination Plus, Inc.

Terrible what a nightmare and I feel like I was robbed $1000 this company is unwilling to even work with me to solve the issues. I hired them I was led to believe that was $900 would cover a year of spray plus $50 to fix a tiny screen I feel like this is overpriced but I went ahead and did it to save the trouble of finding somebody else technician said I could make three payments initial payment I paid more than was agreed-upon he did his initial service I just trusted he was spraying my entire home and spraying for all of the insects that was listed in my contract come to find out he only sprayed for ants because I mentioned I had previously had an issue also they told me to call back in 30 days for a follow up I had shoulder surgery so it was after the 30 days that I had called maybe a week or two because I was recovering when I finally did call could not reach anybody nobody returned my messages I was already out $400 so I continued to call finally reached this woman who was beyond rude calling me telling me I didn't pay and that they were not going to come back out unless I paid the full amount I told her no problem but I didn't know how she expected me to pay before services were done why would she make such a fuss when they haven't even completed the job anyhow she sent the technician back out to do the 30 day follow up told him I was having issues with spiders and other insects that's when he told me they didn't spray for spiders initially I was confused I thought they were spraying for all the insects that I had paid for I paid the remaining balance and I had to ask him to do certain areas I thought they cover my entire home but I guess that's only if you request it anyhow he said to call if I have issues otherwise they come quarterly about a month later he shows up again with no notice no phone call nothing saying he's there to do the quarterly I was shocked what if I wasn't home anyhow again I had to ask him to spray certain areas and why wouldn't they spray for all the insects then he had an attitude when he was done he handed me a bill for $116 I said what is that for I said I thought I paid the entire contract for a year he said that was for the start up and that it's $116 for each quarter spray I was shocked not only was he rude and insisted I read my contract but when I called the office because he said he didn't handle the issues like that although he's the manager the office was extremely rude and unwilling to solve any issues so I wrote a letter no response I just feel like I was robbed for almost $1000 none of my issues were taken care of I still have the bugs I still have the mice droppings and I'm out a thousand dollars I highly recommend you go to a different company save yourself. I can't believe this companies is in business I myself as a business owner would never never treat my customers that way. And definitely not overcharge for a half assed job shame on them

This company was recommended to me by a friend. They sent out 2 techinicians, both of which seemed to lack experience. I'd had an earlier estimate where a company was able to locate the entry point that the rodents were using, which these techs missed. There was a lot of ambition shown and even an offer to get into the attic. The more senior of the two techs seemed more interested in signing me up for a long term service plan.

unknown

We have had them for quite a few years. It's been fine. They come out four times a year. They have been fine.

I have very good experience with them. Their price is reasonable. I am on a contract with them, so I will use them in the future.

We have been using this company for years, and love doing business with them. Their staff is reliable, professional, and courteous. I tried to manage my pest issues on my own, and have discovered that their services are effective and well worth the money. Any time I have a new issue, they are wonderful about making a visit to deal with the pest problem. Top quality company.

Well, but not quite finished. Easy to work with.

When I call them they come right out and spray for ants. If I see an ant between their visits they will come and spray for no charge. They are reasonable.

They are very personable, friendly and conscientious. They are very reliable and report everything to me. They do a good job.

The service is very good. We have been using them many years and they have always been reliable. The initial callout fee is on the high side but they do provide good work.

I love their service. It is worth the money. They provide a great services and I am very happy.

They come out on a quarterly basis. They've been very responsible and have done a good job. They're very reliable and knowledgeable. If I have a problem they will come back and try to help me with it. My overall experience with them has been excellent.

They are very reliable and have taken care of the pest problems that we had.

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I think this is my second year since I’ve been working with them. They’ve done a good job getting rid of yellow jackets and ants. They are professional and they do a good job. I had ants in my house one time, and for regular maintenance as well they came right out and took care of it. So they’ll come as you need them. I pay them $95 a quarter and that’s awesome. I will use their services again in the future. If I don’t like somebody I drop them right away.

See the description of the services performed. This young man was knowledgeable, prepared to clear my crawlspace and was thorough. He did find the source of the odor-thank God-sprayed to reduce or eliminate the residual odor. He was very polite, respectful and worked quickly.

They told us there was no guarantee, but they said if bats were able to get in the house within a year, to call them. We did have some problems, but they never returned our calls when we tried getting a hold of them.

Very professional and courteous.

This service in an annual contract basis with the $75 quarterly payment. Don't remember the up-front cost but it was several hundred dollars

Friendly, prompt, professional. Cost estimate accurate.

VERY PUNCTUAL IN THEIR QUARTERLY VISITS. THE REPORT CONTENT LISTING PROBLEM AREAS IS CONSISTENT FROM TECHNICIAN TO TECHNICIAN. THEY ARE ABLE TO COME EVEN WHEN NO ONE IS HOME, WHICH IS CONVENIENT. THEY LEAVE A BILL ON THE DOOR KNOB FOR PAYMENT.

AFTER AMERICAN EXTERMINATORS CAME OUT AND FOUND THE NEST OF ANTS, WE HAVE NOT HAD ANY MORE PROBLEMS. THEY WERE VERY CAREFUL SO THEY WOULD NOT HARM OUR OUTSIDE PETS BY USING CHEMICALS THAT WOULD COME INTO CONTACT WITH THEM.