Maid Brigade Of Multnomah County & East Metro

The price varies every week depending on what I have them do.

She does it every couple of weeks. There is at least to of them all the time and they stay exactly 2 hours. They are wonderful girls, there has been a couple of guys. We trust them in the home and don’t have any problems in that way. We’ve had them for 2 or 3 years now. I’ve met most of them now that I’m retired, I’m here usually when they get here. I’ve watched them and they work hard. I’m a pig, so they clean up all my messes. I’m like a hoarder and they get it all done. They just kind of know what to do, it’s weird. I was embarrassed at first, but now they’ve got clothes and they take everything and they put them in the washer. It’s just the weirdest thing. They just start the washer up, now finishing it is the only bad thing. They strip the beds and put those in a washer, or my stuff is more prominent. They put mine in and start it and I just finished it. It kind of gets me motivated. Then they scrub everything down, it is just so pretty when they leave. They act like it’s their home. It’s going to be like what they want it. Then they have all of my messes that I create all through the house, and they just put them away. Nothing is thrown away, some of the stuff could have been thrown away, but they didn’t know because I get real particular about stuff being thrown away. It’s a disease for sure. I like that.I think she was kind of upset about the price. Then this other gal was $45 or $50 dollars cheaper. These guys really clean the house as far as the tubs, the sinks, the kitchen area. That’s what she likes.

The cleaning service is great but the management of the company isn't. We have regular bi-weekly cleaning service. The week of the snow-in in January, there was no calling of cancellation with no show. They showed up the week after w/ out notifying us. This was fine as we were at home and didn't miss letting them in. They showed up again a week after, rather than adjusting the bi-weekly schedule, they showed two weeks in the roll, back-to-back, and again, no communication. On a separate incident, they maid couldn't be let in because the concierge was away from the front desk. Because the cleaning ladies do not speak English and didn't know how to buzz the second floor management office, they left without rendering the service and we were stuck with the bill in full amount. Needless to say, we are done with Maid Brigade.

They were great! They did an extremely good job. They didn’t miss anything that I needed to have done. I also liked that they had a man with them, who was stronger and who could move larger objects. 3 cleaners came out and they stayed for about 6 hours to do all the cleaning. They cleaned everything was visible. They brought their own supplies and they were able to get stains out of the bathroom sink counter that I have not been successful in getting out for years. I think the most impressive thing that I want Angie's List members to know is that they were able to get out of my sink counter top. They also move the couches and they vacuumed under and behind them. I also know that I can trust this company and I look forward to using them again in the future.

decent job, spent too much time on unimportant details while leaving some floors unscrubbed, pleasant folks, too expensive for regular use.

I described the type of cleaning services needed for 2 different clients and was given a well thought out and comprehensive plan for cleaning. My clients will most likely move forward with these proposals.

It was wonderful. They were professional. My house has never been cleaner and I am very picky, picky, picky. I liked them so much that I have booked them every week. The extra time that I have now with my family is priceless to me.

Very pleased with the customer service from first impression to follow through. Nice team and professional.

Team started day as two people and halfway through a third showed up. Seemed excessive for what I asked to be done, and seemed to take a long time. But cleaning was adequate and met my needs. A little on the expensive side, over 50 dollars an hour. Brought their own cleaning supplies which was nice, all earth friendly products.

My wife is disabled and not able to do much, so that leaves me responsible for everything around the house, from cooking, cleaning, maintenance, laundry, yardwork, grocery shopping, transportation to doctors appointments, picking up prescriptions, etc, etc. Consequently my housekeeping suffers so I called in the Maid Brigade. I called on Tuesday and we scheduled for Thursday, but they could not commit to a time right then. I was advised that based on my description of what I wanted done the price would be between $300 and $400, and they would call me on Wednesday afternoon to let me know when they had me scheduled on Thursday. Around 3:30 on Wednesday they called to let me know my appointment was scheduled for first thing Thursday morn, and that the cleaners would arrive between 8:15 and 8:30 am. I really would have preferred a bit more notice, but with a little effort we adjusted our morning routine to be ready for their arrival. The two housekeepers arrived right on time, moved all their equipment in promptly and got right to work. I asked them to clean the back bedroom first so that my wife could then lie down while they worked on the rest of the house, and they very graciously accommodated my request, and with both of them working had the room cleaned in record time. Once my wife was able to lie down, I told them to just go ahead and work where ever and how ever they pleased, and I just stayed out of their way as best I could. I have to give these gals a lot of credit - they worked non-stop from 8:30 am until about 12:45 pm, and they worked hard judging from how beautifully they cleaned everything. I offered them coffee or sodas, which they declined, and never saw them rest for a moment, although I didn't watch them closely and tried to make myself scarce around the house so as not to disturb their routines. When they were finished they vacuumed the house, and told me the charge would be $300, but then the second housekeeper approached, they conversed in Spanish, and told me the price was $339.00. Overall and bottom line is that they did a fantastic job and cleaned much more thoroughly than I expected, and I was glad that the price ended up being on the lower end of the price range I was quoted.

Too long ago ... don't have much memory of service other than it wasn't bad ... just satisfactory or better. I don't recall what the fee was.

I chose this company based on reviews from Angie's List. They did a complete deep cleaning of a downstairs apartment for rental preparation. The staff was prompt, did a good job and at the price quoted.

Good job, they showed up on time and did a good job.

They clean my house every 3 weeks. They offer discounts every once in a while like 30 extra minutes for being a good customer and that kind of stuff. It's been a while since I've used their coupons. There are no dislikes. They give me a 2 hour window. Only once did they not show up and couldn't make it because of the ice and snow on the road. They came the next day. Other than that they were always on time and do an excellent job. I always rate them excellent on their comment cards. I've used them for years.

We wanted to get our security deposit back so we wanted it cleaned really well. They were very nice and it was a positive experience. It was really expensive for cleaning a 2-bedroom apartment and we did get our security deposit back.

Great job. Place was spotless when done.

The deep cleaning went well; the team worked hard and cleaned my whole house, which had been neglected for some time due to my health issues. On the negative side, no one on the team was fluent in English, though I had been promised that someone fluent in English would always be there. When the twice-monthly cleanings started, again, difficulty in communicating with the team, and the members of the team were changing constantly, though I had been promised that I would eventually have the same team every time. That never happened. Within the first month of starting the twice-monthly cleanings, there were problems with instructions not being followed, sloppy work, etc. At first when I called the office they tried to remedy problems; as time went on the response was more negative - and yes, I did give compliments when I noticed a good job. When the team began cleaning off my desk, against my specific instructions, I became irate and complained. I got apologies but no remedy. They also refused to move anything, even furniture that could easily slide across a floor, to clean under it. There was no attempt made to clean in the edges of floors, especially in much-need areas like the kitchen and bathroom. I also think their "green cleaning" products were ineffective. Finally, because of my complaining, Greg Nicklaus came to my home with the team (again, none of the team spoke English well), and said he wanted to fix the problems. I explained to him my concerns with incomplete cleanings and that my desk was a forbidden area; Mr. Nicklaus (whose native language is English) assured me that my desk would not be touched and that everything would be cleaned properly. Unfortunately, when I arrived home that night, my desk had been cleaned and all the items re-arranged, and the cleaning was done sloppily. Mr. Nicklaus's response to my final set of complaints was to "fire" me as a client because I was so difficult, in his words. I wonder if Mr. Nicklaus would have been so cavalier if someone came into his office, went through his private papers and made it nearly impossible to find things in his office - I think not. I have since learned, when I began cleaning the house myself again after I fired them, that areas under furniture, in corners, etc., were filthy because the people I had paid to clean had not done so. Good riddance to them!

They do a good job. They could probably do a little better dusting than they do but overall the house looks clean. They never take anything that isn't theirs. They are professional and friendly.

Owner of the franchise came out and was very pleasant. We did not hear or see her again. The Manager, Greg was pleasant to deal with, however we felt that we were just a number to them, not a customer.

My house is less than 1200 square feet and I was charged over $400. The 10% discount I received because of Angie's List brought the total to the $371. I was given an estimate over the phone that the service would be anywhere from $180 to $400+. I should have asked for a more accurate estimate because of course, I was charged the maximum of the estimate. I was not given a detailed bill as to how long the workers actually were in the home so I don't really know if they spent one hour or four hours. We actually cleaned the day before in preparation of them coming in so the house was already in decent condition. I would only use them again if I were in a desperate situation. The quality of work was good but not affordable.

The first cleanings were so wonderful that we started to really look forward to "cleaning day". Walking into the house after a cleaning was a wonderful experience! However, after about 8 months, we definitely noted a decrease in the quality of the cleaning. The move-out clean that we requested was at the high level we had grown to expect. The only reason I am looking for a new service is because this service is REALLY expensive and our new house is much bigger than the house we rented when we first moved here.

From first contact with Maid Brigade's Sarah, it was a great experience. Three cleaners came, two women and a man, and though Spanish-speaking, clearly understood what was to be done. When I came back after lunch, I found one scrubbing around an electrical outlet with a toothbrush! A close inspection when done showed that they had done a wonderful job. I was particularly impressed by the absence of a single speck of dust on the mini blinds -- a chore I LOATHE! I'm sure I'll be using them again -- on this house and our two other small rentals, as well as our own house. Pricey but well worth it!

The two-person crew arrived and, after taking a short tour with us, went immediately to work. My wife had owned a house-cleaning business years ago and remarked that this crew's work demonstrated the same high quality and attention to detail that she once demanded. The entire job took six hours and everything was done expertly. We are planning on hiring this company again for a regular, monthly cleaning of our new home.

This is not the first time we have had this company clean our house. They arrived promptly and were very pleasant. The maids got right to work cleaning, and stayed focused on their work the whole time. I couldn't help but notice the care they took in replacing all items exactly as they had been. Even though the price for their service is a little higher then the competition, the value well exceeds the price difference. Anytime I utilize The Maid Brigade's services I am always satisfied, and feel that I have spent my money wisely.

I used to use another company who did a horrible job. My standards have been raised now that I have been using Maid Brigade. The team is always very professional and they do a very thorough job in cleaning. Even lifting rugs and cleaning under them weekly. I am very happy with this company.