Crown Carpets Inc

Crown Carpet has proven to me that they do not stand behind their independent contractors. We had all the floors redone in our house by the contractors they sublet. The first crew came and put in our Cortec.. while doing it the ruined part of a wall, tore up our molding and broke the door on our oven and did an incomplete sloppy job. They even cut the bottom of our pocket door and ruined it. They had us get a bid but wouldn’t cover the cost of our bid. They had someone else give us a much lower bid but then the guy wouldn’t replace it. He said he didn’t have time. Then the next crew came to put in the carpet. The people who did it used our bathrooms without asking and smelled up the house. One guy even laughed about how bad he stunk it up. They ate lunch in top of the rolled out carpet and made a mess. They brought in their own radio and plugged it in without permission and blared their music so loudly. When we complained about the job they did very little to rectify the situation. I had to buy a new stove and am still trying to find someone to replace the door for the price they credited us. No one will do it for that price. When we pulled out the stove to replace it we found that they had put new cortec flooring on half the floor under the stove and half is still our old floor. My suggestion is to get your own independent bids and not trust Crown Carpets sub contractors.

I was very satisfied with the service . Cliff was a great salesmen,.helpful but not pushy and the installers Trevor and Keith were fantastic .

Contracted installation and purchased carpet through Tigard store. Salesperson was very helpful and worked very well with us. The problem begins on the day of installation. We had been told by the salesperson that we did not need to empty any dressers, just to remove everything off the floor and to empty out our bookcases. We did that and more. On the day of installation their "super crew" of two installers advised that the dressers needed to be emptied because it was too heavy for them (even though the week before my son and I moved the dresser on our own to paint the room). Upon our return to the home after the installation, we noticed "dings" all along a newly painted baseboard, the furniture was not put back as promised (my family spent hours moving furniture back), and my son ends up stepping on a carpet nail (we found two left in the carpet). I contacted Crown Carpet with my dissatisfaction. After 13 days, we received a response from Crown Carpets stating "we have to declare a draw" and they will use our experience "as a teachable moment". Unbelievable!

Prompt, excellent service. Great product. Compared price to Home Depot (similar carpet) and was $600. Less at Crown for quick service and great experience.

they were very friendly and professional. The only issue was they didn't have enough samples when they came to the house.

They were easy to work with and they were clean and neat. They followed through and when they said they were going to be here, they were here and they were punctual. Their price was competitive. We were very pleased with them.

The sales people in the showroom are very friendly and knowledgeable. They were very patient as I learned what was necessary to make an informed decision. You can sign out samples. (Sometimes more than once) And they don't hassle you to rush them back. Because the logistics of moving a house full of furniture and cost, I decided to split the job into two different installations. They were several months apart. Matt came the for the first part of the job. He was prompt, and very professional. He did an outstanding job! His attention to detail was amazing. I know that there are several seems in the living room, but I can't find them. I am really pleased with his work. The second installation didn't go quite so well. Travis and Larry arrived on time. They were friendly and respectful. They were scheduled for a day and a half of work. The first day went ok. They spent quite a bit of time on the phone dealing with other jobs. I understand they need to earn a living, but I feel they were distracted. They arrived on time the second morning and got right to work. I could tell that they were rushed and were trying to finish very fast. They made several comments to each other about having to get to their next appointment. While cleaning up after their departure, I found several mistakes that were poorly patched and even a hole about the size of a half dollar. They did return the following week to fix the mistakes. The seems are generally ok. But just ok. Overall, I am disappointed in their workmanship. Crown did offer to send out a different installer. I declined. While the seems aren't great, they aren't bad enough to go through the hassle. My overall experience was ok. I am not sure yet if I would buy carpet from them again. One thing to keep in mind. The installers are not employees of Crown Carpet. They are subcontractors. It makes a difference!

I received very good service and the installation crew was fabulous. I will definitely use them again.

I found Sheila Penn at Crown Carpets, Gresham to be an invaluable asset in this process. She helped me choose the appropriate carpet, measured the areas to be re-carpeted and provided a very accurate estimate. The two men who removed the old carpet and laid the new carpet were very professional arriving on time, quickly finishing the job and taking the old carpet for recycling. The entire process was very stress free.

The Tigard store was very helpful in selecting the right carpet for our house. Joe was a very hard worker installing the carpet and he did a thorough and beautiful job.

It went well. The only thing I was disappointed about is that they said they couldn't honor a senior discount that someone else had mentioned in their Angie's List review. That's okay because they did a good job.

I worked with Cliff at the Tigard store. I was in a hurry to turn a former investment property and get it ready for sale. Crown had stock carpets that I found prettier than the stock carpets I found at other stores. More varied selection. Before I placed my order Cliff checked stock and found my 1st choice linoleum was 2 weeks out, so we re-selected. Everything was installed the next week and all work was done in 1 day. They left the house mostly clean and did a great job. A little black goo was dried on the toe kicks of my white cabinets, but I was able to easily scratch it off.

all started well. Looked at Angies List, Yelp and others. Mostly good reviews. nice sales folks, took time with us, suggested several carpets to meet our needs and various tiles and marmoleum to replace vinyl. We specifically asked for a carpet that was stain-resistant and could hold up to pets. we were told this stuff was tough on both. 1. first day was tile day. Went okay. Nice enough and punctual. showed me previous mistakes made by prior floor people. I notice contractors love to do this! Unfortunately, this guy left mess in our neighbor's driveway which we had to clean up (grout run-off and other muck). We later discovered that grout/gluey stuff was spread on a couple tiles and we could not remove. Mike, their spec guy, came out and used some very smelly solution to clean it up. Three months later we are discovered they had forgotten to grout one area. Simple mistake easily fixed. Requested that they just provide the grout and we could do it. That was two weeks ago and we haven't heard back. 2. carpet - in general, the installers were not impressive. One mentioned the carpet was cheap to another guy. I overheard this. Well, maybe cheap to him, but cost us a pretty penny! I did not appreciate hearing that. After they left, we noticed that one of the seams was buckling, bunching up in the hall. All borders were shedding, but we were told that this would happen for a bit then stop. It didn't stop. Finally, the seam was bunching so much it was both visible and we could feel it under our feet. Two others also very noticeable. Really looks bad. We had a mishap with our fish tank leaking water and ended up having to pull the carpet up in one corner. fortunately the water was clean and we got to it fast. got it dried out along with the pad and called asking them to come out. To be fair here, Mike was reasonable about scheduling. Worked around our work schedules. asked him to come so I could show him the seam problems. we now had a hole showing in a doorway where the carpet had pulled from the seam. He was surprised but said they'd fix it. Their fix took a while. Both seams were redone. they cut and restretched. This time they told me the carpet was cheap to my face. I asked them about that and they said it was just not good carpet and gave me some examples of other carpet they installed that "looked better". A month later, we are now experiencing pulling across the carpet from just walking and vacuuming. the carpet is literally pulling out thread by thread. we also have three seams pulling up and looking ugly. The carpet is matted down three months into its installation. Looks like it's years old instead of months. AS a comparison -- We had had our carpet in our business installed, much cheaper and seams don't show there. carpet looks much better and it was half the price a year into it. At the end of April, I went into Crown since we hadn't hear back from Mike or anyone. I asked the sales person to write a note to him. Also left with samples for our other rooms since we were still considering using Crown. Weirdly, we have not heard back from Crown on anything. Now, you'd think a sales guy might follow up to see if we were done with the samples or had made any decisions. You'd think that sales guy #1 might check back to see how things were going. This is the most disinterested bunch I've ever worked with on a major job. We're going to attempt to talk to the owners, but based on the recent reviews on Yelp, my guess is this won't go well.

The product is great. I was not very happy with the installers. They were professional. They were sloppy. I have glue on the wood flooring that I can't remove. The people at Crown were very nice and really helped me out with a difficult situation.

The sales person, estimator and installer were very professional and timely.

We removed the old carpet and pad ourselves and treated the subfloor for odors. Cirillo and his helper did a great job of installing the new carpet, which had a grid pattern. It was installed so the splices don't show and the pattern aligns parallel with the walls. After a month, the carpet is still as tight as when it was installed,

Great job, easy to work with and were very considerate of our schedule. Would definitely recommend to others.

The overall experience went great, they were very helpful, and I am very satisfied.

I work with a lot of the non-profit organizations in the area, and they donated a roll of carpet for a project. They are great!

After telling the salesman the details of what my situation was and what I was looking for he pointed me to the back corner and said that was where the laminates were. I had to ask him to go over with me and tell me about the different products. After several questions he did finally tell me that the individual strips look more like wood flooring and finally picked up one product that he said was quite popular. I liked it a lot and took the sample home. As I was leaving (he didn't ask if he could come out to give me an estimate) he said that I was probably looking at about $8 per square foot by the time it was all done. When I returned the sample I again spoke to the same salesman and asked him about that price. He said that yes when it was all done it would be about that and again didn't ask to come out for an estimate. I don't know how he could say that when he hadn't seen my room or ask me if furniture was to be moved or carpet removed and disposed of. I did purchase that exact flooring but from a competitor that came out the next day to see my room and gave me a quote that come out to $6 per square foot including repairing two broken tiles in another room.

They are the only ones I would use. They are very professional.

We think the price was $1600 for their services. Overall we were very pleased with their service. We will use their services again in the future and in fact we are planning to.

The salesperson who came to our house to measure the area to be carpeted was polite, seemed professional and efficient. A day or two after we placed our order with him he notified us that the carpet color we had selected was not available. We then chose another color. He placed the order but did not tell us until after the job was begun that he had forgotten to include carpeting for the stairs and that that would delay completion of the job. The installers were polite and seemed competent. However, they could not work on consecutive days to finish even the rooms for which carpet was available. They did half the job on a Thursday and returned the following week -- but, since the carpeting for the stairs had been ordered separately, they had to come back ten days later to finish the job. Altogether, the installation of about 1000 square feet of carpeting dragged out for more than two weeks. The installation job was only passable: in several places along the baseboards the fibers were broken and in a few places on the stairs the carpeting puckered up. After we complained, the salesman came out to the house and tried to explain away these problems.

Needed to buy replacement carpet for family room that was recently remodeled. Had looked at carpet choices at Home Depot and Lowe's but didn't like the idea of a subcontractor doing the install. Shopped at Crown on 6/13. We were looking for "chocolate brown" carpet but all they had was medium brown. So we agreed to buy it instead, along with the best underlayment they had. (Turned out to be a better color choice than what we originally wanted.) Rick Swor, the sales associate, offered to come install the carpet himself. Made appointment for him to come out the next week when we knew we'd be ready for him. Rick showed up on time and got directly to work. He removed the old carpet and padding, then the staples that had held the old padding in place. Put new tack strips down in the corner where the old fireplace had been. It took a little over 2 hours, I believe. I was impressed with his fast work, cleaning up after himself and leaving the leftover carpet pieces behind. He also removed the old carpet and padding.

They do a good job and I have known them for years. They are at the service of their customers always. I liked their services and will use the same in future.