Kleen-Masters Inc

didn't perform, no call, no contact

had a hard time making and keeping appt. had it done...turned brown in some places...had trouble getting him out again...fixed the browning...then stayed wet a long time...asked to speak to boss,,,he was rude...when we spoke again, he was so busy that he was impossible to set appt.

I spoke with Tony directly prior to making the appointment to give the size of the home (1100 sq. ft.) and exactly which rooms I required cleaning service in; also informed him that there were 4-5 bad spots (dog regurgitation stains). Tony quoted me a price of $139 and told me he could fit me in over the next few days. I thought the price was a bit excessive but confirmed that I would like him to perform the work. True to his word, Tony called back two days later and was able to personally come by about an hour later. I was able to move most of the stuff off the floor and out of the way to give him the best possible access. He started the work and about half-an-hour later, two more of his crew showed up. Tony personally supervised cleaning two of the worst stains and then left one young man to finish the job. On the plus side, the carpets look a million times better and the two worst stains (as supervised by Tony before he left) came up and seem to be completely resolved. My issues are: (1) before leaving, Tony arbitrarily raised the price ... this after knowing from the phone call what was involved; after inspecting the area to be cleaned and the stains involved; and after commencing the work. Not cool. And (2) I asked if I could call him back if I had any problems afterwards and he wasn't very encouraging ... at all. So of course (3) now that the work is completed there are 2 spots which were apparently skipped and I don't feel comfortable with the idea of calling him back. I probably will not use them again only because when you quote a price, have ample opportunity to inspect the job beforehand and commence work, it seems very unprofessional to then raise the price of the job once it has begun.

unknown

.

.