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Al's Carpet Cleaning & Restoration

Carpet Cleaning, Mold Testing & Remediation, Marble and Granite,

About us

Additional service area - Cave Junction, Galice, Harbeck-Fruitdale, Kerby, Merlin, O'brien, Redwood, Selma, Sunny Valley, Takilma, Waldo & Wolf Creek, Jackson County, Ashland, Butte Falls, Central Point, Eagle Point, Gold Hill, Jacksonville, Medford, Phoenix, Rogue River, Shady Cove, Talent, Applegate, Lakecreek, Prospect, Rock Point, Ruch Trail, White City, & Wimer.

Business highlights

48 years of trusted experience
Emergency Services Offered

Services we offer

Carpet and upholstery cleaning, fire and water damage restoration services, sealing & grout repair, granite, marble, tile, window cleaning, oriental rug cleaning, leather cleaning, carpet repair and restretching, mold remediation, specialty odor control, home remodeling, and power washing of homes, rvs, sidewalks, and decks.

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

3.88 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
13%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
3.7
value
3.6
professionalism
3.8
responsiveness
3.9
punctuality
3.6
Showing 1-8 of 8 reviews

C G.
08/2016
1.0
carpet cleaners
  + -1 more
We experienced a sewage spill in our home. It was the weekend and my wife was home alone. She contacted Al's Carpet. She was presented a dense and confusing contract and was pressured into signing in order to begin work. The contract contained a small hidden clause establishing a minimum charge of more than $3000. We were billed $3202. The technician was there for less than 4 hours. The technician failed to remove plainly visible sewage from joists, crawlspace and insulation, failed to remove most of the contaminated wood and molding, failed to replace sewage-filled duct work, and rolled up and hid contaminated and sewage-filled vapor barrier in the crawlspace under our house. The work defined in the contract was not complete and was fraudulently handled. When we contested the bill and work, Al's would only consider sending a technician back which was unacceptable to us. Reasonable people don't re-employ fraudulent companies. We then offered to pay him $500 to resolve the matter. Al's declined and offered to "discount his charges" by aprx $175 (for a total of $3026.16) to cover "not replacing the vapor barrier". He followed that offer with, "we are too busy to talk to you. We'll get back to you when we can". In short, he took advantage of a distressed woman, failed to honor the terms of the contract, did not negotiate in good faith, performed unsatisfactory and fraudulent work (including hiding sewage-ridden visqueen under our house) and has remained unwilling to work with us to reasonably resolve the issue.
Description of Work: Clean up sewage/waste and remove contaminated material from downstairs 10' by 8' bathroom, including the subfloor, ductwork and crawlspace after a sewer pipe backed up.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Keith M.
01/2016
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: They came out reasonably fast and did a good job.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

Alex P.
12/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

Barbara C.
01/2014
5.0
carpet cleaners
  + -1 more
While there are still a few minor things to be done, overall I was very impressed with the professionalism of Al's (Nate in particular) and the subcontractors. The restoration involved moving a considerable amount of appliances and furniture, and all was replaced safely. I appreciated their handling the bulk of the insurance claim paperwork. While I indicated and quot;excellentand quot; on the price (above), I really have no way of knowing how it would compare with others, but my insurance company apparently agreed with their charges. I would definitely recommend them to others in need of similar services.
Description of Work: Repaired water damage in garage bathroom from burst pipe, and then repaired water damage to kitchen and laundry room vinyl which flooded as a result of the broken pipe. Old vinyl had to be removed, asbestos abated, and new vinyl installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

James & Nancy H.
11/2013
5.0
carpet cleaners
  + -1 more
Very well.
Description of Work: Clean carpets - in house and carpets cleaned out of the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Madeleine N.
09/2012
5.0
it went very well, couldn't ask for more.
Description of Work: Al was very nice, very well equipped to go under the house, covered all the carpeting, was fast and accurate in his diagnosis, plus gave good tips to avoid problems.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SHERMAN DON S.
07/2012
1.0
carpet cleaners
  + -1 more
I had a bad experience with them. They destroyed the pipes. They did only bathroom reflooring and the kitchen. They destroyed my living and the dining room. I will never use them again in the future.
Description of Work: I use tiles restoration services done by Al's Carpet Cleaning & Restoration. I used them in the month of March.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$10,000

Response from Al's Carpet Cleaning & Restoration
As per our signed contract with Member we removed flooring in part of the kitchen and bathroom to provide access for his plumber to repair drain plumbing. We don't perform plumbing since we are not licensed for that, his plumber did the work. Member picked out the floor covering and we installed it with trim. He asked us for a bid for cleaning the floors in the dining room and living room and I declined because the finish was worn through on the hardwood and I told him it needed to be sanded and refinished. He was insistent upon cleaning and was very unhappy that I declined to give a bid. If you try to clean bare wood with water you will raise the grain and possibly stain the wood. We did not do any work in those rooms. Due to job circumstances I took photographs before we started work and would be happy to share those with Member. I worked with his insurance company closely and they paid the bill in full with the exception of his deductible.

Tamara R.
08/2008
5.0
carpet cleaners
  + -1 more
The carpet gets very dirty from kids, dogs and cats in and out. In addition we have clay soil that is sticky mud in winter, and dust that tracks in the summer. The young man who cleans our carpets always asks what the stains are from and does his best to remove them. He is extremely professional and courteous - and kind to the kids and critters.
Description of Work: Complete house carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

    Contact information

    PO Box 1911, Grants Pass, OR 97528

    www.cleancarpet.us

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Mold Testing & Remediation,
    Marble and Granite,
    Pressure Washing,
    Deck Maintenance,
    Window Cleaning,
    Water & Smoke Damage,
    Upholstery Cleaning,
    General Remodeling,
    Ceramic Tile,
    Carpet Sales and Installation

    FAQ

    Al's Carpet Cleaning & Restoration is currently rated 3.8 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Al's Carpet Cleaning & Restoration accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Al's Carpet Cleaning & Restoration offers free project estimates.
    Yes, Al's Carpet Cleaning & Restoration offers eco-friendly accreditations.
    No, Al's Carpet Cleaning & Restoration does not offer a senior discount.
    Yes, Al's Carpet Cleaning & Restoration offers emergency services.
    No, Al's Carpet Cleaning & Restoration does not offer warranties.
    Al's Carpet Cleaning & Restoration offers the following services: Carpet and upholstery cleaning, fire and water damage restoration services, sealing & grout repair, granite, marble, tile, window cleaning, oriental rug cleaning, leather cleaning, carpet repair and restretching, mold remediation, specialty odor control, home remodeling, and power washing of homes, rvs, sidewalks, and decks.

    Contact information

    PO Box 1911, Grants Pass, OR 97528

    www.cleancarpet.us

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day