DTSInfoTech

I own a small business. I am an entrepreneur with a small staff who relies on the support of technology to compesate for manpower. Just one day without the benefit of my computers can set me back significanntly in a single month. That is why I have to have the right technology support team. Recently my systems "froze" and the repair work that I got from my previous provider was less than satisfactory. My next move was to go looking for the team to replace them. That is when I found Wally and DTSInfoTech. I knew exactly what I was looking for. I wanted a group that specialized in my business size (1-2 servers) and that would be very responsive to my call. I wanted them to know enough about me and my business before I had a problem. Wally evaluated my business carefully and in his review of his findings I knew he would be ready. He also had a long list of seasoned and satisfied clients that he was willing to share with me to give me comfort. I find their fees to be well within competive range and Wally gives great customer service. In today's marketplace the right technology and the technicians to keep that tecnology running to full capacity and efficiency give me the competitive edge I need. That results in more profit and more income. Thanks Wally and DTSInfoTech. You are my team. I know I can count on your to be my full time technololgy department.

I met with Wally recently to discuss support for our office computer systems, including computer back-up options for my personal PC. I have met with others in the industry, but Wally was by far the most professional, personable, and knowledgeable of the bunch. He listened carefully about my business and its technical support needs. He made some excellent recommendations, which we will follow. I will definitely call Wally if any further PC issues arise. He really seems to care about my business success, which is invaluable these days!

Last summer a virus got in my personal email account and sent infected links to everyone in my contact list. I received a frantic phone call from a good friend who made the mistake of opening the email that he thought was sent from me. His computer froze up, he couldn’t reboot and was getting progressively more frustrated because he also tried to fix it himself, only to cause more damage. He didn’t know who to call, but we did! We had found DTS Infotech earlier in the year when we needed a DVD drive replaced and were so impressed with their responsiveness, technical skills and great pricing that we offered to call on behalf of our friend to make the connection. We made the call to Wally with a plea for help get in touch with our friend and get rid of the malicious worm that crippled his ability to get any work done. Shortly after our call, Dan, one of their key technicians, contacted our friend and scheduled a time to make a house call the very next day. In only two short hours after he arrived, not only was our friend’s computer in top working order and running 5X faster than it had before, he had a much better (and Free!) anti-virus tool installed. Dan also went a step beyond and took the time to share internet safety tips and what to do in the event they receive a similar suspicious email in the future. Wally and Dan saved our friendship with their swift, courteous, skilled and effective

I consulted with Wally Moore, and he provided several suggestions in how to maximize everything from our website's visibility to my sister's business computer set-up.

Wally Moore of DTS Infotech impressed upon me how important it is to keep your computer running well and to back up everything important regularly, and how to do it right. He is super prompt, professional, friendly and I highly recommend his company to anyone looking to improve the functionality of their personal computer or computer network system. He is just so personable, too, that it makes something that I otherwise find quite dry and boring, much more tolerable! He is awesome.

Wally Moore is an expert at solving computer and network issues, moreover; his passion and commitment far exceeds what I have encountered with some others in his industry. I have on numerous occasions posed general computer and IT questions and, in every case, Wally has come back to me with a detailed and thoughtful response. When I chose Wally and DTSInfoTech to set up my new computer network, I knew I was getting more than technical expertise. I was also getting the best possible support from someone who genuinely cares about my business success. I wholeheartedly recommend Wally Moore for all of your IT and computer needs. He’s simply the best!

Dan the Trouble Shooter is a highly professional business. I am set up on a quarterly maintenance plan. We selected what day would work best each quarter, and they send us a reminder around a week or two before the schedule time. If I have any issues between the scheduled times, Dan is more than helpful and prompt to get them resolved. My personal favorite time Dan stepped it up for me, I was on a trip to Uganda, Africa with a 10 hour time difference, and he remotely repaired my machine and it was 11pm or midnight here in the States. Now that's service.

HIS SERVICE HAS BEEN RELIABLE EACH TIME WE HAVE USED HIM. HE IS VERY FAST AT THE WORK HE DOES. HE IS KNOWLEDGEABLE AND ABLE TO COMMUNICATE WITH THE CUSTOMER AS TO WHAT IS WRONG WITH THE COMPUTER.