CM & Sons Roofing

Call numerous times to get a quote and estimate going. They called once and said an estimator will get in touch with me and never did. I called back to find the status and never hear back. Clearly they don't want new business. I would never recommend them to any one. Will use someone else to perform the work.

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The front man - the husband - showed up as pre-arranged, and we spent a nice hour discussing the job and chatting. He dropped a bunch of names of people he knew in town so we mentioned a name also. He claimed to know her. She later said she never heard of him. He left saying that the crew might show up later that day. If not, they'd be there by 1pm the next day. So, of course, we stayed home. No show. My husband called him, and he said they were running a little late and would be there by 3pm. No show. And, that was the last of him answering his phone or calling us back. When we called the office and spoke to the owner - the wife - she said he had received our messages and would get back to us soon. Summary: First he schmoozes us, then promises services, then no show and then no response. What was the problem? Who knows. Maybe they decided they didn't like us or maybe someone they know doesn't like us??? This is one of the problems with doing business in a small town with local small town people.

They did a really good job, I though he did few other things, some additional problems which I appreciate, they did a really good work, they're really nice.

It was done faily well. They were busy with other bigger projects but it was done before the winter set in. That was my goal.

Turned out to require all new decking and some support beams. Only charged for the materials not the extra labor.

Mark is very considerate and will make sure the finished job is up to YOUR standards!

I originally called CM out in Nov 2012 to fix my roof based on a friend's recommendation. Mark came out quickly, assessed the problem, and put in a temporary solution to stop a major leak in my garage. He wouldn't let me pay for the repair, asking me to only let him quote on replacing my roof in the Spring when the weather improved. I agreed. I called CM out again in Feb to quote a new roof. Mark took me into the attic to show me some issues, and quoted the job. The price was very competitive to 2 others I received (in the middle of 3 quotes - within $500 of each other). Then the issues started. Part of the payment was supposed to be my truck (his idea). He liked my truck, was used to having that make / model in his fleet, and knew I was selling it. He offered a very fair price, and was going to finance the balance through his company. We set a date for April to do the roof. As the time approached, delays starting to happen. He stated he was working on a large project, it had run over, and could I be a little more patient. I agreed. The delays continued, I had to keep calling to get any kind of update, and finally pinned down Mark to a date of June 18th. Since there had been previous no shows, I waited to make sure they showed up. To this day I have not heard back from CM. While Mark is a very friendly and engaging person, I am convinced they do not know how to run a business successfully. Promises Mark was making to me were discounted or disallowed by Cara. It was difficult to impossible to get a straight answer that both of them agreed to. I went out and got another quote from and quot;A New Image Exteriorsand quot;. Phil was very professional, showed up on time, did the work as promised, and was done by mid-July. I spoke to him of my previous issues, and he fast-tracked my project to get it completed before a scheduled vacation. A good ending to a nightmare with CM.

They showed up on a Saturday with two crews. They tore off the old roof and went down to the rafters. Installed new plywood, felt and shingles. They repaired some dry-rot around the gutters at no extra cost. Touched up around the roof and gutters with paint and cleaned up all the mess. All of this was completed by Sunday afternoon. I am very happy with the work, and professionalism.

Very well. Took about 2 1/2 days.

Went as they saided it would on time on budget

We like them a lot. They did a great job. The price was low and the quality of the work was high. When we had siding install on the house, the company that did it accidentally punched holes in the roof. This company was able to immediately come out to fix it.

We are very happy with the work completed. The only frustration was in the area of communication, although we had unusual family circumstances at the time which complicated matters. I had planned on being home, but wasn't able to be, we were very happy to come home and find the work done despite our unexpected absence. More upfront/clear communication would be helpful. Still, I would highly recommend CM and Sons Roofing. They really did a great job!

Estimate was twice what insurance would pay, but they were also supposed to cover a carport, and that was supposed to be included in the cost. Unfortunately I did not get this in writing. They never covered the carport. The outside of the sunroom looked good, but they left large nails hanging down inside, and the original wood was split in several places. They replaced the wood around the skylights and I have had some leakage from there. There is no leakage however from the main area of the roof, and for that I am thankful.

They were very good about the repairs and they came out promptly. They were fine. They were nice to work with. We had windstorm in December and it had blown a couple of shingles partially off. We had them replace those shingles and they did a walk around on the roof and discovered that the person who had rifted about 12 years had not put the correct kind of stuff. There were many soft parts on the roof and that was the reason why we needed a new roof. We had three people come out and replace the shingles and they were here for a couple of hours. My husband dealt with them primarily. He did complain a little bit about the cost because he thought for what they did $350 was a little too much, but otherwise he didn't have any issues. They didn't necessarily have the best prices, but that's a relative thing because we needed windows replaced too and they don’t do that. We got a combined bid from another company for roofing and windows and it was the best deal we could find. So, we think that they should get a bid that need not necessarily be the best priced. They were pretty quick in coming out and we had a couple of questions and they responded to those questions. We had a lot of workers and the supervisor came out and got the crew working and we saw that they were really competent and they didn't know we speak English and the supervisor left for a while to go check on a job that was somewhere else in the neighborhood and at that period of time (wasn't a real long time) there were some communication issues, but life in a 24th century, we don't think that it's something that the company needs to take responsibility for. They couldn't understand us and we couldn't understand them so we had to wait for the supervisor again. They were really prompt in getting on here, getting on the roof and getting it fixed.

This was the first time we had used their services. They did it because there was a leak and they put the new roof and and it did not fix the leak. They decided that it was the siding that was causing the leaking and replaced it for no extra charge. They even supplied the siding. It stopped the leak for several years and they came back and repaired it again at no charge. The siding job was not very good but they were very responsive and stood by their work.

He has gone the extra mile. He added a roof onto my back porch for no charge, and he is also going to replace a fan in my bathroom because there is a leak in there and for no charge. He also is going to replace my old stove pipe on the roof. He is a small town contractor and wants everyone to like him, and he does a great job. He is a really good guy. He also offered to come look at homes I'm going to look at to check the roofs. He is also very honest.