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Carpet MD

Carpet Cleaning, Upholstery Cleaning, Air Duct Cleaning,

About us

Our mission is to provide our customers excellent customer service and a healthy indoor environment by removing many of the indoor contaminants. This includes dirt, grime, odors and irritants that trigger allergic reactions. Throughout our history we have developed superior technology and processes with one goal in mind – a healthy indoor environment! We have been in business for over 17 years and are currently the highest rated cleaning company in Washington and Yamhill County. We have 6 employees. No subs. Cost is determined by the job. No travel charges inside service area. http://www.carpetmdinfo.com

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Carpet & Upholstery Cleaning, Air Duct Cleaning, Pet Odor Removal, Stretching & Minor Repairs, Interior Auto Cleaning, Floor Tile & Grout Cleaning & Sealing, Water Extraction.

Services we don't offer

Hardwood Flooring Sales/Installation, Carpet Sales/Installation

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9674 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
7%
3
3%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 674 reviews

Larry R.
09/2023
5.0
carpet cleaners
  + -1 more
Excellent. Great job and great guarantee. (If it is not the best carpet cleaning you have had done, it is free.)
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara D.
09/2023
5.0
carpet cleaners
  + -1 more
They did a great job and the carpets looked amazing after finishing.
Description of Work: Carpet cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Kathy R.
09/2023
3.0
carpet cleaners
  + -1 more
They do a decent job with carpet cleaning, but they are VERY EXPENSIVE. I would not hire them again.
Description of Work: N/A
Rating CategoryRating out of 5

Response from Carpet MD
Hello [Member Name Removed], are you sure you left this review for the right company? I see it posted on September 1, 2023 but you have not used our service for well over 3 years. We did clean your carpets many times between 2015 and 2020, but we have not seen you since then.

Christine S.
09/2023
5.0
carpet cleaners
  + -1 more
Very well! Did a great job and the carpets looked great!! Would hire again
Description of Work: Carpet cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Sheri S.
09/2023
5.0
carpet cleaners
  + -1 more
Always do a good job and very professional and reasonable price!
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer D.
09/2023
5.0
carpet cleaners
  + -1 more
Professional, and they do an excellent job every time!
Description of Work: Carpet cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Paul J.
09/2023
5.0
carpet cleaners
  + -1 more
They did an amazing job. This is for a churches youth room/fellowship hall. The carpet gets a lot of traffic, food and drinks. It came out looking good.
Description of Work: Commercial carpet

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vicki N.
09/2023
1.0
carpet cleaners
  + -1 more
They guaranteed they could get out pet stains and pet smells, which they did neither. When I called to tell them they recleaned. When I called to say I wanted my money back they would not return my calls. They did not perform the work to make it right they did not return my money
Description of Work: Carpet cleaning
Rating CategoryRating out of 5

Response from Carpet MD
Hello [Member Name Removed], we have never ignored or not returned a call intentionally. Obviously, something happened to make you think that and for that I apologize. You indicated your self that we came back out to try again when the 1st cleaning did not work. Why would we then just ignore you? We do have a guarantee that if it's not the best cleaning you've ever had. It's free. So, of course we would have refunded your money. Our reputation is worth a lot more to us than the cost of a job. I apologize for any misunderstanding for what may have been said. we have never once in the history of Carpet MD guaranteed stains. That is impossible. No company can do that. There are too many variables. For example, many grocery store spotting agents are so harmful to carpet that they void manufacturer warranties. One of the reasons is they can set stains and make them permanent. This service was performed more than 2 years ago. And we would still be happy to refund your money! Admittedly, at this point I would require you to remove this review. I think that is more than fair.

John J.
04/2022
5.0
carpet cleaners, air duct cleaning, dryer vent cleaning
  + 1 more
Everyone At Carpet MD were great, from Chris the owner, who goes out and works with the crew, to the people at the office. They showed up on time were super nice and respectful. They went above and beyond. I can honestly say it was the best experience Ive had with a carpet cleaning business. They even had really good referrals for some other repairs my wife and I needed, that did not benefit them. I have paid less for carpet services and can now see why. because you get what you pay for, and their prices were actually less than a lot of the others. Highly recommend!
Description of Work: Carpets and Ducts cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet MD
Thank you [Member Name Removed]..we appreciate you!

Baylor R.
04/2022
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I just had a great experience with Carpet MD. It's true what they say, not all carpet cleaning companies are created equal. Two others companies I've used in the past did less than average. Carpet MD exceeded my expectations and went above and beyond what normal cleaning companies would do. I HIGHLY RECOMMEND this company.
Description of Work: Carpet Cleaning & Upholstery Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet MD
Thank you!!!

Bob J.
07/2021
5.0
carpet cleaners, air duct cleaning, dryer vent cleaning
  + 1 more
Excellent, Mitch did a very professional job and helped fix a computer problem at no extra charge. They are the best!
Description of Work: Carpet Cleaning, Air Duct Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet MD
Thank you [Member Name Removed]!

kimberly F.
01/2021
5.0
carpet cleaners
  + -1 more
Beautiful carpets and wonderful customer service.
Description of Work: Carpets and upholstery cleaned
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Carpet MD
Thank you so much for taking the time to leave this review

dana B.
12/2020
5.0
carpet cleaners
  + -1 more
Great service. Professiona.l. Job well done
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet MD
Thank you [Member Name Removed]!

Pamela S.
12/2020
5.0
carpet cleaners
  + -1 more
Everything was perfect--right on time, and thoroughly done.
Description of Work: Carpet Cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Carpet MD
Thank you so much for taking the time to leave this review. We look forward to serving you in the future.

dana B.
07/2020
5.0
carpet cleaners, air duct cleaning, dryer vent cleaning
  + 1 more
Technician arrived on time. Was polite, friendly and knowledgeable. Carpets, ducts and vent looks great.
Description of Work: clean carpet, ducts and dryer vent
Rating CategoryRating out of 5
Yes, I recommend this pro

JD H.
06/2020
5.0
carpet cleaners, air duct cleaning
  + 0 more
Professional and experienced. Probably as good as it gets.
Description of Work: Carpet and duct cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,077

Pamela S.
03/2020
5.0
carpet cleaners
  + -1 more
Excellent! The price was even lower than I expected. I'll definitely rely on them again.
Description of Work: Carpet cleaning of living room, bedroom, stairway, landing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Judy D.
03/2020
5.0
carpet cleaners
  + -1 more
Company responded quickly with timely service appointment and excellent communication. Our carpets were quite old and needed extra time and attention to get them completely clean, am very happy with the way they turned out!
Description of Work: Carpets in three rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from Carpet MD
[Member Name Removed], Thank you for taking the time to give us such a great review! We appreciate you. Christie

R.L. M.
10/2019
4.0
carpet cleaners, upholstery cleaning, air duct cleaning
  + 1 more
heat pipes and chair were fine. Carpet cleaning was fine except failed to rake carpet. Will return next week and do that.
Description of Work: clean heat pipes; clean carpet; and clean chair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Carpet MD
We did return and raked the carpet the following week.

Lynn C.
06/2019
5.0
carpet cleaners
  + -1 more
It went very well. The technician was very helpful and very professional. He arrived early and spent time conferring with me about my problems with carpet and the best way to deal with that. He was very thorough and I was very satisfied with the job performed. I haven't ever paid this much for carpet cleaning before but I had spots that we had been unable to remove with the rug doctor my husband rented. I would definitely use this service again.
Description of Work: They cleaned my carpet removing some large stains

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from Carpet MD
[Member Name Removed], Thank you so much for taking the time to write us such a glowing review. We really appreciate you!

Twila P.
05/2019
5.0
air duct cleaning
  + -1 more
John was punctual and polite. He took care to protect all corners in my house from the tube causing any damage and performed his job well. He was also interesting to chat with.
Description of Work: Whole house air duct cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$214

Response from Carpet MD
Thank you for such a great review.

Kathy B.
01/2019
5.0
carpet cleaners
  + -1 more
Carpet MD did a great job, even getting red wine and coffee stains out of a beige carpet. Communication was very good with the company. They were terrific to work with.
Description of Work: Carpet cleaning 4 rooms and hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Response from Carpet MD
Thank you!

Gordon U.
12/2018
3.0
carpet cleaners
  + -1 more
$99 for house, but did not include stairs, $2 per step and "special" cleaning fluid which was probably not necessary. Total became $200. There were a couple of areas where we thought they left spots that were not there before they came. They weren't bad enough for us to complain but we weren't ecstatic with them.
Description of Work: Carpet clean whole house

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$200

Response from Carpet MD
Dear Mr. [Member Name Removed], I believe you may have Carpet M.D. confused with another company. The only record we have of doing business with you was tile cleaning 2 bathroom floors on May 23, 2017 well over a year and a half ago. We do not have any "special" cleaning fluids that we charge extra for. And we have never charged $2.00 per step. Please check your records and remove this negative review as it can damage our stellar reputation. Please feel free to contact me directly if you have any questions. 503-357-8306 Respectfully, Chris Sutton, president Carpet M.D. Inc.

SUZY B.
12/2018
5.0
carpet installation
  + -1 more
The carpet in the upstairs was installed by a Home Depot contractor four years ago and was done incorrectly. It was stretched using the kick method that was incorrect for this heavy a carpet. Chris and his crew used the machine method to remove the waves and wrinkles that had developed over time. Unfortunately, I should have called them two years ago and had the job done because some of the wrinkles take on a more permanent characteristic over time. They did a good job for what they had to work with. I called on the Friday after Thanksgiving and he came out the following Monday. They looked over the job, gave me a price and it was done in four hours that day. I am very pleased with their work.
Description of Work: Stretched and repaired carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$269

Desiree P.
10/2018
5.0
carpet cleaners
  + -1 more
The did a great job getting all the spots out.
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from Carpet MD
Thank you!!

Contact information

PO Box 712, Forest Grove, OR 97116


Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Air Duct Cleaning,
Floor Cleaning and Waxing,
Dryer Vent Cleaning,
Oriental Rug Cleaning

FAQ

Carpet MD is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: Closed

Carpet MD accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Carpet MD offers free project estimates.
No, Carpet MD does not offer eco-friendly accreditations.
Yes, Carpet MD offers a 10% senior discount.
Yes, Carpet MD offers emergency services.
Yes, Carpet MD offers warranties.
Carpet MD offers the following services: Carpet & Upholstery Cleaning, Air Duct Cleaning, Pet Odor Removal, Stretching & Minor Repairs, Interior Auto Cleaning, Floor Tile & Grout Cleaning & Sealing, Water Extraction.
Hardwood Flooring Sales/Installation, Carpet Sales/Installation

Contact information

PO Box 712, Forest Grove, OR 97116


Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
Closed