James Heating & Air Conditioning

Description of Work: Maintenance and installation.

Description of Work: They had to replace a valve. They also cleaned the system.

Description of Work: Sent me a reminder that it's time for maintenance on my furnace/heat-pump, so I call for an appointment.

Description of Work: The tech came out on a Saturday.He was incredibly helpful even after it turned out that it was not my air conditioning system that was the problem. He contacted an electrician while at the house and the issues with an outside power problem were fixed that day.

Description of Work: Maintenance for air conditioner and furnace.

Description of Work: Great service in the field. Accounting folks not that great. We had an excellent installation of our heat pump and furnace in 2001 & have been very happy with the techs who come for preventive maintenance visits. Getting the office folks to keep correct account of our payments for maint. visits has been awful. I always have to keep meticulous records of payments & visits. Last week the tech came for a maintenance visit which was pre-paid. He asked for money. I told him that it was a pre-paid visit. He called the office & confirmed that we owed the money. I wrote him a check. It wasn't his fault. I called the office the next day & asked for them to check their records. They said they'd check and call back. After three biz days I called back. They hadn't looked at the account. They looked while I was on the phone & discovered that I was right. The visit was in fact pre- paid. This is the last straw. We are switching companies for our maintenance. This a typical experience.

Description of Work: Diagnosed the problem with my furnace/thermostat.

Description of Work: I used JAMES HEATING AND AIR CONDITIONING.

Description of Work: A few weeks ago our 13 year old heat pump wouldn’t turn on. We had planned to replace it this year. We had a tech from James Heating come out and after finding and replacing a blown fuse which promptly blew again he said it could be a wiring issue and after about an hour he said it was the defrost board. Several hundred dollars to replace, labor included. If we replaced that part now and then replaced the pump that money would be gone. So we decided to replace the heat pump and air handler. I got 5 bids, one from James Heating. Normally 3 bids would be enough for me but there were code changes, refrigerant changes and the issue of using our old but still good pipes or re-piping. I wanted to see if there was a consensus among them. The other companies all seemed good, knowledgeable, reputable, good reviews on Angie’s List, references, warranties, guarantees, maintenance etc. While there may have been a tech or a salesman I liked more than another, I believe any one of them could have done the job. 2 bids were way above the others and I could not see, for me, where the value was in paying the additional $. All bids were for a 15 SEER heat pump with HSPF of 9.0 and a matching air handler. Every HVAC uses a different brand heat pump. The research I did didn’t show a clear winner by brand. There were as many positive as negative comments for the brands we’ve all heard of like Trane, Lennox, Carrier as well as other popular but not as well-known names as Goodman or American Standard. The minimum standard is now 13 SEER so a 15 is more efficient. Deciding which SEER is best depends on the needs and budget of the owner. At this point, even though we had had decent weather it had been 2 weeks and we needed to make a decision. I had asked a lot of questions so the delay was partially mine. But I was comfortable that any of the companies would do a good job so it came down to who could install the soonest. That was James Heating. They said they’d arrive at 9a and be done by 3p. They arrived a little before 9a and got right to work. They had to flush the lines and then install the heat pump and air handler and relocate the electrical disconnect box. They let me know they had to leave to go build a section of the air handler, and they’d be back in an hour and they were. They finished the heat pump, air handler and relocated the disconnect box. They installed the new thermostat and showed us how to use it and gave us the manual. All the HVAC companies I talked to except one, use the same model Honeywell thermostat. By 4p or so they were done after testing the ac and heat, showing me how to change the filter, cleaning up, going over the invoice, leaving us the equipment documentation/warranty paperwork and letting us know they stand behind their work and to give them a call with any issues. We have heat! It’s only been a few days but it seems that we don’t hear the heat pump turning on as much as the earlier one. The house seems more comfortable but that could just be the fact we’re not cold!

Description of Work: They replaced a motor in the heating unit in the house.

Description of Work: Our heat pump failed. They came out tested it and told us the pump could not be fixed. They replaced the pump on the outside of the house and the coils inside the garage that were part of the heating/cooling system.

Description of Work: Our furnace had quit working and we called James Heating & Air to repair it. The technition informed us that the unit could not be repaired and would need to be replaced.

Description of Work: This company completed a routine check up on my heating and air conditioning system.