Virtue Professional Maintenance Services

I used a special deal with this company, they called and scheduled quickly, did the work well and made it all easy.

Virtue has been cleaning my gutters since I purchased the home in 2008. Scheduling and payment are easily done over the phone or via email. I don't have to be home to receive services, and I wouldn't even know they'd been there except my gutters are clean. They are friendly, responsive, quick and clean. This company provides excellent customer service.

Chaba and his helper, Robert, did an outstanding job cleaning my roof. They arrived on time both days, were very professional, courteous, and pleasant. They wasted no time and actually took few breaks all day long. They cleaned up after removing a lot of moss that was especially dense on the north side and under the overhanging trees. I definitely will hire them again.

I would have him back the next time we need the gutters cleaned.

The initial application did not fully kill all the roof moss. After 6 weeks, called them and they agreed to return and re-spray. The 2nd application did the trick. After 1 year the has not returned and the roof looks good. (though we had an exceptionally dry winter)

Virtue did a wonderful job. They were running behind schedule but still got to me on the day promised. Their price was excellent. Almost half of the highest bid. Great price for a great job.

I would rate them "A" in all categories and I would definitely use them again. He was just suppose to come and treat the roof for moss where the moss prevented it and he ended up cleaning the roof and treating it and cleaning the shed roofs and treating them and he was very cordial and very very professional. He did an excellent job. I would definitely hire him again.

Took advantage of a special. Everything went fine durring the service. Arived as scheduled, work seemed to go well, kept me informed, offered advice on future maintenance needs. B rating is due to untreated areas that I discovered months later. No to using this provider again because there are quite a few of these providers and I would try another one.

I purchased the Big Deal yesterday in hopes of having the work done quickly. The company came out this morning to give an estimate. He stated that he had remembered coming out to my home previously but I hadn't recalled that. I asked him to email me the copies of those estimates. He said that, due to the weather, he would not be able to do the work today, that they were "closing shop" and would not be servicing any homes today. I waited until later in the afternoon for him to send an email with the previous estimates, but never received them. I finally called him, and I missed the call. When I listened to his voicemail, he said that he wasn't able to get me the copies of the old estimates because he was working on someone else's roof! He had just told me this morning that he was unable to do any work today because of the weather. This was very fishy to me. I called him back and he hung up on me. I'm really unsure as to why did didn't offer to do the work at another time. He still never sent an estimate. He was polite, but he started seeming very fishy to me, like he was trying to get out of the work. He was not being truthful. He sent me an email just now saying "We would like to politely ask you to refrain from calling our office. We cannot be of service any longer." He did not give an explanation. I feel like I have been a complete inconvenience to him. I am asking Angie's List to find another company that would be willing to do the work for me.

I wouldn't use them again. When I asked them how much it'd be to do the manual removal of the moss on the roof, they wanted more than $680. I'd recommend asking in advance for an estimate of how much they'll charge for both the chemical application + manual moss removal at the same time. We found a different company who charged less for doing both.

A lot of communication with them was via email and they were very fast with responding to emails sometimes even within an hour. They rescheduled once for the appointment due to weather. They did a fantastic job and even went above and beyond by cleaning out some of the gutters.

Please read above....NO SERVICE WAS PROVIDED!!!

The moss treatment was just fine, all the moss on my roof is now dead. My only concern was that the chemicals used sprayed my back deck, including potted plants I had back there. It was easy to wash of my deck with a hose, so it's not a big deal.

I am very pleased. The service was prompt, thorough, and the cleanup was impressive, especially in view of the fact that a lot of moss had to be scraped off and then cleaned up. I'll use them again!

they were prompt in letting me know they were out of my area. I was able to get a refund right away.

We purchased this deal after realizing we had a significant moss problem. The company was very responsive, but told us it would be almost a month before they could get to us. Since we're talking about moss, a month is really not that big a deal, but it seems like maybe they could get to us sooner. Anyway, about two days before they were due to arrive, I sent a note asking if they were still coming and got a quick response - yes, coming as planned. I appreciated that. They came and did the treatment and left during the day - unnoticed. A week later, I was not sure they had come, but now, a month and a half later, it is clear they did and that moss is turning brown and dying. It looks like they had consistent coverage of the chemicals, as the moss is uniformly brown. Overall, this worked out fine.

That turned out great. The roof looks terrific afterward. Chava came out was a great guy; a nice guy. He did all the work himself and there were 2 visits. The first one was for a moss treatment on Feb 26th and he mentioned that they never power wash a roof and that was good advice. Then he came out on April 22nd to clean and brush that off. After he brushed it off, he also did a re-treatment. Also, another UN-related company that we are using made a comment on how clean/great the roof looked.

He arrived promptly and courteously introduced himself. The job was finished in about 30mins and he left everything as neat as when he arrived. I would recommend his services to others.

My C grade for Responsiveness refers to the fact that Virtual does not schedule appointments. They call you the day they are in your area and tell you the time window they will show up. Maybe this is SOP, but I've not had it happen to me before, thus the grade. Professionalism grade was an "A" for the technician and an "F" for the office staff - thus a "C." And I wish I could leave the question about whether I would use this service again blank. It's more gray than black and white. I personally will not, but don't want to give the impression that the service provided was inferior. The roof technician was absolutely wonderful and I would have no problem hiring Virtual again for the same service. Everything you would expect I received. He even showed me how to hand remove the dead moss from my roof so it wouldn't come back, although I've decided to contract out that service also. I had already received two quotes previously but was so pleased with him, I requested another quote from Virtual. He asked me how much I'd been quoted and I said the bids were in excess of $500, although it didn't cross my mind to mention that they also included application of the zinc oxide. He said he'd take the info back to his office and they would email me a bid. Virtual uses a software that provides an online estimate. The quote came quickly and after I opened it, I was asked to sign for what I thought was additional information. I did, but no other screen appeared so I closed out. The quote was $500 and I didn't give it much thought. A couple of days later their office gal called to schedule the appointment. I said I hadn't requested one. She said I'd signed the estimate which was a contract. We argued over that a bit during which she stated that people who know computers would have no trouble understanding how their software. That remark, and that alone, is why I would not use them again. After I got off the phone, I went back over what I'd done and saw that I had in fact autosigned what amounted to a contract. However, the text was so small I needed a magnifying glass to read it once printed. Concerned that I might be bound to their estimate, I called her back to see where we stood and she said "I told you you don't have to have the work done!" Perhaps she had, but the words were flying so much during our earlier conversation, I must have missed it. All I know is that I've been using computers continually for almost 30 years. All I can hope is that my unwilingness to use the company for additional work will help her to understand that when a customer is having a problem, insulting them is probably not the best way toward resolution.

Exactly as advertised. They came by when they said they would and I didn't have to be home

We were not here when they came out to do the work. We came home and saw a white solution on the roof. They seemed to not get the entire roof; it looks like they did not get to the back of the house. We communicated through email and they kept us informed periodically of our appointment date.

Not well. I ordered this, and he told me that no one needed to be home. That he would complete the service and leave a confirmation on the front door. I thought that meant that he would access the roof from the driveway, complete the service and be done. I was going to have them clean the gutters too, but I never actually talked to anyone - just got messages on Angie's list. Anyway, the day came and went and no note on the front door. He then sent me an email and told me that there was no hose bib out front, so then they went to the back yard, but my dog was there. I didn't know they needed a hose bib (no one ever told me that), and certainly didn't know that anyone would be going into my back yard. To have him reschedule, it was going to be a second, nearly two month wait. Not interested. The only good thing from the experience is that he did offer a refund, which I quickly took.

They measured first to make sure how large an area they were going to cover. Then sprayed. Then explained what to expect over the next few weeks as the moss died.

I purchased the Angies list $139 special for Moss treatment on my roof. This company did everything I expected of them....promptly contacted me, set appt time, and showed up to perform the work when they said they would. Its only been a week and a half, but I can already see the moss dying! Very satisfied, would definitely use them again.

He applied moss treatment to roof and glued a shingle back for me. He was nice and professional. The cost of additional services, moss removal etc. were too much for my budget, but I get the feeling they do a good job.