World Wide Granite

The countertops were installed beautifully. The work was the quality you would do yourself if you were a skilled craftsman. Excellent help with deciding on both product, and design.

Bad craft, bad customer service. They finished work on time, but the seams looked horrible and were placed in bad spots (right over dishwasher). The details were sloppy and incorrect. They acknowledged their mistakes but refused to fix them. And they were very aggressive demanding payment despite all the errors.

Polite and informed phone help! I lucked out as they had repairs on the books for my area in a couple days and could fit me in the schedule. Showed on time and got the job done. A relief as I has searched for someone to do the job for 3 months to no avail.

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.We had a very pleasant experience there. We will return there again soon to shop more for granite counter tops.

This has been a horrible experience, we started off being very happy with them and then things changed. Delays, cancelled appointments, and the last straw. They measured incorrectly on one counter and also on 2 bathroom sinks. We tried working with them but only got charged more money, wouldn't work with us to correct issues. We are still waiting for them to complete the job. We will be filing complaints with the contractors board, locally and with the state as well as BBB. They are holding us up for final inspections.

The end result is great, the process was brutal. We got a quote in the spring, the tile had to come from Italy. Jessica told us to expect the tile as early as June 11, and that we should plan on having the bathroom torn out the first week of June so that we could jump on the work as soon as the tile arrive. We found out later (much later) that she and Lance knew that the tile guy (who confirmed this for us) was booked until mid-July and there was NO WAY the tile could go in before mid-July.... so why did they tell us to tear apart the bathroom a month early....??? ARRRGGGHHH..... They did go ahead with the granite (which could have waited until the week before the tile). Lance and his guys came in and measured and templated. It was during this process that we realized they were templating for a surface mount bathtub... we had been very clear that the tub was to be undermounted. In fact, we had two other quotes that all clearly called for an undermount tub. Jessical claimed that we never told her that, and that to change to an undermount would be a $2400 adder! We hit the roof. First of all, there was plenty of granite, so no extra material would be required, so we're only talking about the marginal extra labor to finish the granite edge to undermount instead of surface mount... $2400? Really? I told Jessica that our other quotes clearly called for undermount, so she must have missed it in her quote. Her reply was that this was the reason she asked to see the other quotes... so she could be sure she hadn't missed anything. Well, of course we didn't show her the other quotes... the whole idea of getting more than one is to compare pricing and features, not to make sure a contractor does his/her quoting job correctly! After we refused to accept her error for the cost of $2400, and pointing out that we weren't talking about additional material (they confirmed this) and only the additional labor, magically the price of the change order went down to $1100. We still argued with it. First, we clearly asked for this in our quote. The written quote made no mention either way (undermount or surface mount), and in any case... let's assume they pay their granite guy $50/hour to finish the edge of the tub... at $1100, that's 22 hours to do the tub edge..... Really? No way. We called Keystone (who had done our kitchen the year before and we regret not going to instead of Worldwide) and they said the charge should be and quot;no moreand quot; than $300.00. We refused to pay anything based on this constantly changing quote, and the fact that it was supposed to be part of the bid. We told Lance and Jessica that when our tile came in we would pick it up, we would pay the invoice cost for the granite, and take our entire job elsewhere. Lance called the next day and said they would undermount the tub for free if we would be willing to continue on with the job. We agreed. So, the tile comes in towards the end of June, the granite is installed, and the clock ticks and ticks and ticks, while we wait for the tile guys... who had LONG been scheduled on our job for mid-July, Worldwide Granite just chose to ignore that and let us live in chaos for a few weeks. Finally the big day arrives... the tile guys were to come in on Friday morning to prep the shower pan and do other preparatory things so the tile work could start Monday. I got a call from Worldwide's office saying that the tile guy couldn't get in the house because no one knew where the key was.... this was the same hidden key that Lance and his guys had been using since early June, and now suddenly no one knows where it is? Lance was nowhere to be found, and Jessica was and quot;out of cell rangeand quot;.. .could I please run home and get a key for them? I told them where the key was (again), and they supposedly got started. I came home a bit later, excited to see the progress, only to see that NOTHING had been done and no one was on the job site. Guess what? The shower drain was supposed to be a 2-part, and even though our own contractor had installed it back in June, Lance was responsible for making sure everything was ready for the tile guys when they got there. The tile job lead told us that he had told Lance more than once to make sure it was a 2-part drain, and Lance had been in there a dozen times since it had been installed, and he never bothered to make sure it was ready. This was a Friday, Lance and Jessica were completely unreachable. We were hamstrung (again). I called Jessica's cell and was disgusted to hear the message and quot;Worldwide Granite... where we leave no stone unturnedand quot; because they left darn near EVERY stone unturned on our job. Now we were hosed until the next week, so the preparatory work couldn't start until Monday, it needed some time to dry (which is why they wanted to start on Friday to have a weekend for that process) and we're ANOTHER week to wait. Lance and Jessica had gone camping for the weekend and were not at all available. I have no issue with a couple wanting to take a vacation, but when they had a job like ours, fraught with delays, frustrations, mistakes, you'd think they would make sure SOMEONE was left in the office who knew what was going on and what should be done in case they were needed. This is no way to run a business. Other frustrations included the original plan to have a step up to the tub. The tub is a big soaking tub now encased in tile, and the original plan was to have a long step running the entire long side, curved, like the edge of the tub. This was going to be some pretty intricate tile work. We eliminated it due to space. The savings Jessica gave us: $83. Really? It takes 22 hours at $50/hour to edge a granite tub deck, but eliminated hours of intricate tile work on a 6-foot long curved step only saves $83? Then there was the toe kick. The quote called for tile toe kick and quot;on all exposed wallsand quot;. But when they were done, Jessica charged us an extra $300 to put the tile (that we had already paid for) on the toe kick under the cabinets. Isn't that already an and quot;exposed walland quot;? And again... how does eliminating that intricate 6-foot long curved tile step reduce $83 but putting up tile along 9 feet of undercabinet cost $300? We opted for an upgraded grout on the tile that would not require resealing, and were happy to pay the additional cost of materials (something less than $100). But then Jessica charged us $300 for additional labor to work with that grout...! We check with the the tile guys and they said it was and quot;a littleand quot; harder to work with, but we still don't believe $300. We were there they day they did the grout... two guys were there for five hours, which included set-up and total clean up (for that was the final day), and even at $60/hour, there is NO WAY it took them an additional 5 hours to work that different grout. In the end we paid both of these astronomical charges, with the expectation that the upcharges for tile labor (toe kick and grout) were to be passed on to the tile guys who did the work and not retained by Worldwide Granite to line their own pockets. Whether they did that or not, we will never know. But we paid it, largely because we were SO DONE with our association with Worldwide Granite, and decided it was worth a few hundred bucks to get them out of our lives. The tile guys were great. They did an awesome job, were clean, conscientious, artistic and did a beautiful job. We would use them again (Northwest Tile and Marble out of Brownsville), but we would NEVER use Worldwide Granite again. We used Keystone (out of Salem) in our kitchen last year... they did a beautiful job and we should have used them again. We do NOT recommend Worldwide Granite. Although we are happy with the result (largely due to the materials choices we made and the great work of Northwest Tile and Marble), the process was agonizing, we felt that we were not treated fairly, and we believe that the upcharges were an ongoing effort by them to correct their mistakes on the original bid. If you decide to use them, be VERY careful and make sure you understand what they have included in their quote... but more importantly, understand what they have left out.

to look at cabinets for color and also to help choose tile backsplash with my dand eacute;cor. A really great experience overall, they gave me a great price and all were so personable, warm and easy. I would highly recommend WWG.

They did excellent walls. The geograpy of my kitchen is unique, and they did an excellent job navigating around my slanted walls and a large post that was in my kitchen. They were very helpful in selecting the color of my tile and coutnertop. They are very customer focused. Very professional and prompt.

went well. small amount of damage to floor from demo of existing countertop

On time high very good quality work

Overall, Lance was responsive and willing to work with us. His quality was good and the counters look great. He and his worker arrived on time and followed through on every aspect of the job. On the rough-cut slab, we had certain areas that we wanted in specific locations in the kitchen and he was able to deliver on that promise. At one point he expressed concern over brining into the house a section of counter we wanted as one piece. He cautioned that the necessary tilt of the L-shaped slab while enterting the doorway could result in cracking. As a result, the slab was cut in two pieces and his seam was very good. The only advice is to be more cautious with the knife while removing the old counter.

It started great-very personable over the phone. The kitchen island countertop was installed nicely (no seams), but the rest of the countertops have visible seam lines and imperfect joints. None are absolutely horrible, but also not as good as we expected. When we called to ask them to come back and take a look, they never did and we just stopped calling.

We're not quite finished yet, but there are several bad seams and joints that need to be repaired. We'll be asking them to take care of this over the course of the next couple of weeks. As of now, I'm disappointed in the quality of craftsmanship in several important places.