True Green Carpet & Upholstery Solutions

carpet cleaning

The main Manager?, Owner? came into my foyer immediately complaining of how much pain he was in and stated he had medical issues and shouldn't even be there. He dramatically moaned and complained the entire time. He went to my pictures and was more curious about my family then finding out what I needed cleaned or problem stains on my carpet. When I tried to tell him about what was going to get moved and what I would like he refused to listen. I went upstairs to give directions about what wouldn't be moved and he held his arms out and barred me from going up my stairs telling me that I just needed to leave his "work space" and go relax while I sit back and be amazed, NOT! I just went to another room an he called me back adding "hun" to the end of my name even though I didn't know him. He referred to me as my name + hun the entire time as he asked for things he would have known if he let me explain at the beginning. He was in my daughter's room who had pictures of her pet rabbit that had passed 3 weeks prior. He made a comment about the rabbit and my daughter told him how much the rabbit meant to her and that he had just died and the guy's response was "did you eat him?" My daughter was very upset and mentioned how insensitive that was. We were met with a loud "well some people around here don't have a sense of humor" and " Yep that's me Mr. insensitive!" I just sit down and I would be called into his "work space" to show me how amazing the carpet was coming out. Once downstairs I tried to tell him that we needed the futon moved to clean the carpet underneath. He was about to leave the room when I mentioned he still hadn't yet moved the futon. I got a loud annoyed groan, and a very disgusted order to his assistant that "I guess we have to get the machine back out of the truck!" I got another moan about how he couldn't possible help move it because of his back and more name+hun I need some water it is way to hot in here. At this point I wanted to dump waetr on his head only he looked quite possibly like I would be calling 911 at any moment and never get this guy out. His attempt to make amends for comments regarding our dead pet was to say "I'm sorry about your rabbit...But i really do like rabbit...to eat I mean, no offense but they really are good." I couldn't get this guy out of my house fast enough. By the way the carpet looked okay but I was far from "amazed" by his supposedly superior machine and technique!

We are moving from a home we have lived in for 13 years and , of course, have had our white carpets cleaned a number of times. This is absolutely the best they have ever looked. Ryan and John use an eco-friendly, low moisture method of cleaning that dries very quickly. The method is a little hard to explain, but they first spray solvent on the carpet then use a machine with removable pads. The pads oscillate and pick up dirt as the machine is moved, and the pads are changed until the carpet is clean. Wonderful! Also, I was in a hurry and called on Friday morning. They were able to accommodate me by coming on Saturday morning at 8:00. Plus, I received some good tips on carpet care. I'd recommend them any time to anyone.