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Total Home Carpet Care

Carpet Cleaning, Upholstery Cleaning

About us

Total Home Carpet Care strives to provide an outstanding customer sevice experience. We pride ourselves on performing quality Carpet and Upholstery cleaning. We do everything we can to restore your carpet and upholstery to the best possible condition.

Business highlights

23 years of trusted experience

Services we offer

Carpet and Upholstery Cleaning, Outstanding customer service

Services we don't offer

Carpet Repair

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
PayPal

Reviews

4.84 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
5.0
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-4 of 4 reviews

Eric B.
07/2014
1.0
carpet cleaners
  + -1 more
We scheduled full house carpet cleaning as well as upholstery cleaning recently. My husband and I took 2 hours the evening before the cleaning to move things off the carpet that they had asked us to move in preparation for the cleaning. He took the morning off work as well so someone was home when they were cleaning. The following morning, the cleaner didn't show. After leaving several messages for them throughout the morning, my husband finally RECEIVED A TEXT from the owner saying that he was out of town and would not be doing the cleaning that day. No apology, only an explanation that he is turning the business over to his 18-year-old son, who he doesn't expect to stay with the business for long. Jeff Johnson, the owner, is training for a career in real estate sales and apparently no longer has time to invest in his business! I plan to write my experience on other local reviews so others don't get stuck with this very unprofessional outfit.
Description of Work: No show - owner shrugged it off

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$225

Pam F.
05/2011
5.0
carpet cleaners
  + -1 more
They arrived on time and checked the area that needed cleaning. Surprised that it was such a small area, he told me the minimum charge for coming to a house and cleaning the carpets was $85. We agreed and he set up quickly, treated the carpet for spots and began cleaning it. He was quick and the carpet is beautiful. It took a full day for the carpets to dry and when they were, it felt good and clean to walk on. I found this service to be professional from the first conversation to the last. They were prompt and the service was just as they described. When leaving, he gave me spot cleaner to use if I spilled anything on the carpet. This was a very good experience and service. I will use them again.
Description of Work: I have a small carpeted area in my home, 400 sq feet. They treated spots and used a hot water and extraction method to clean the carpets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

BURRLE E.
03/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The owner there does a very nice job on our carpets. We have used them before. He's careful and thorough. He is a very easy person to work with. He is very friendly. He was there when he said he would be, and done on time. He is experienced.
Description of Work: I use Total Home Carpet Care for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$451

Ann R.
07/2010
5.0
carpet cleaners
  + -1 more
The carpets were cleaned in just over an hour. Jeff was pleasant to work with and was very competent. I was delighted with the results.
Description of Work: I called Total Home Carpet Care late on Friday. On Saturday he arrived, verified his proposal estimate and l worked quickly and competenty. The rooms that needed carpet cleaning were living room, dining room, hallway and 3 bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$171

    Contact information

    1420 Adelman Loop, Eugene, OR 97402


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Upholstery Cleaning

    FAQ

    Total Home Carpet Care is currently rated 4.8 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Total Home Carpet Care accepts the following forms of payment: Check,PayPal
    Yes, Total Home Carpet Care offers free project estimates.
    No, Total Home Carpet Care does not offer eco-friendly accreditations.
    No, Total Home Carpet Care does not offer a senior discount.
    No, Total Home Carpet Care does not offer emergency services.
    Yes, Total Home Carpet Care offers warranties.
    Total Home Carpet Care offers the following services: Carpet and Upholstery Cleaning, Outstanding customer service
    Carpet Repair

    Contact information

    1420 Adelman Loop, Eugene, OR 97402


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM