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Security Monster

Home Security Systems, Home Automation, Phone Wiring,

About us

Security Monster supports Residential and Commercial clients in the design and installation of security solutions such as Security Alarms, Fire Alarms, Video Surveillance, IP Surveillance, Central Managed Access Control, and much more.

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

We provide services such as Security Alarms, Fire Alarms, Video Surveillance, Home Theater, Central Vacuum, Distributed Audio, Home Automation, Intercom, Structured Wiring (Phone, Cable, Internet Jacks), Whole Home WiFi

Services we don't offer

We are NOT a high voltage service provider, so we cannot install such items as Security Motion Lights, etc. We can however assist in finding the right electrician in your area.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.48 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
25%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.3
responsiveness
4.5
punctuality
4.6
Showing 1-8 of 8 reviews

Mark C.
08/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: Security Monster was very responsive in producing a bid for a video security system with a remote door opening option. Work has not been commissioned as yet, but intend to use them based on other reference checks.
Rating CategoryRating out of 5
Yes, I recommend this pro

Nancy S.
05/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: They enstalled a home security system to my specifications. High quality system & workman. Since I live on Social Security they allowed me to pay in 3 installments. If you utilize this protocol, yourself, please honor the installment system so it will remain in force for others in my situation!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Cherry N.
02/2015
5.0
home security systems
  + -1 more
Very professional and on time installation. Price fit our budget monthly and can leave for work and vacation and feel safe. We can check on line and remote access. Great service! All around.
Description of Work: Security and fire alarms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Security Monster
Thanks [removed member name] for the nice review. Thanks for choosing Security Monster and we appreciate your business!

lisa L.
09/2014
5.0
home security systems
  + -1 more
They were personable, very nice, they've been extremely responsive and the price is good compared to other company. I would use them again in the future.
Description of Work: We have been with him now for two years next April. They came out and went through the whole house of Michael, look at all up on areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Security Monster
Thanks for the kind review. Its really important for us to hear the feedback, whether it was a good experience or if we need to improve anything. Thanks again for taking the time to review us, and we of course appreciate your business.

Richard H.
06/2014
5.0
home security systems
  + -1 more
They were very professional. This job took place at a new hangar and was a bit challenging but they had no problem with the installation. Very clean install. All features work as requested including remote arm/disarm of the security system via iPhone as well as remote viewing of the security cams. When the power went down briefly they contacted me immediately to let me know there was a problem with the system. Turned out the power was turned off briefly for some ongoing electrical work, but I was impressed by how fast they noticed the system down and informed me.
Description of Work: Install video surveillance cameras and basic security system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from Security Monster
Thanks for the feedback, we love happy customers and given we are contract free, its important to offer a top notch service. Thanks for taking the time to leave a review!

Amy S.
06/2014
2.0
home security systems
  + -1 more
The owner of the company and a (trainee) sales representative came out and surveyed our house to determine our security equipment and service needs. I will say that they were friendly and professional. Imagine my surprise when they NEVER got back to us with an estimate, EVER! There was never ANY follow-up. Now, I suppose I could have followed up myself, but that is not what I want in a security company. I want to know that they will follow up when an alarm sounds and not wait for me to follow up. That is NOT want I want in a security company. I had wanted to go local, but I ended up doing with a big, national company that followed through every step of the way.
Description of Work: We called this provider to give us an estimate for home security installation and services.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
2.0


Response from Security Monster
This was September of 2013 We met with the husband, it was a large house with multi stories. Spent quite a bit of time educating the client about security vulnerabilities with shrubs, trees, foliage around the house. 2nd story windows were a concern with kids as well. They mentioned they were taking bids and as a local company, we tried numerous times to find a time available for us to hand deliver and demonstrate our products/services. Its very common in our industry for folks to compare apples to oranges and not understand the differences. So our duty is to educate them on the differences of our local services and what others offer, especially given we use Non-Proprietary hardware and are contract free. I'm truly sorry we couldn't earn your business. We are not pushy and after a few times of trying to get a call back, we felt the ball was in your court and you would call if you needed us. If there is anything we can help with, or service your existing system, please let us know as I would be happy to offer discount.

Michael R.
08/2012
2.0
home security systems
  + -1 more
Hired them to put security system in our business and at my mother in laws residence. The whole process was a complete disaster from the start. Items that where removed disappeared. The quality of the work was poor the cameras that they used where not sealed correctly. had to replace the outdoor cameras after one year, water damage. Not sealed correctly. They would say one thing and do another. The whole process was a communication problem from the beginning. The representive they sent out to estimate and teach how to operate was more interested in selling the system. Did not teach us anything because I don't believe he knew anything. Would neve deal with this company again.
Description of Work: Install cameras and security system at our business and install a camera and security system at our familys house.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$7,000

Response from Security Monster
One of those customers! Multiple attempts at the drop of a hat and FREE I might add to fix problem. Most time issues related to existing wiring/hardware. Work was done Late 2010, Early 2011 and customer is just now reviewing? Have to wonder? We have installed thousands of these systems and don't require contracts, everything we do is month to month, obviously our customers continue to do business because of our quality of service and reliable products. Wish this client the best, but unfortunately just one of those unhappy people.

Joanne K.
01/2012
5.0
home security systems
  + -1 more
I have been using their services for about a year. I think they are very resonable priced. They are very quick to respond. When I called them, they were out the next day to give me a quote. I even referred them to a friend of mine who thought their quote was very good and competitive as well. I feel more at ease with the security in my home and I am very happy with their service.
Description of Work: I hired them to install my alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Security Monster
Thank you for taking the time to review Security Monster. Its very rewarding to hear from our satisfied clients and we appreciate your business.

    Contact information

    788 W 6th Ave, Eugene, OR 97402

    http://www.securitymonster.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    CCB 177268
    Trade License Locale
    Oregon

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems,
    Home Automation,
    Phone Wiring,
    Vacuum Cleaners,
    Stereo and Home Theater Systems

    FAQ

    Security Monster is currently rated 4.4 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Security Monster accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Security Monster offers free project estimates.
    Yes, Security Monster offers eco-friendly accreditations.
    No, Security Monster does not offer a senior discount.
    Yes, Security Monster offers emergency services.
    Yes, Security Monster offers warranties.
    Security Monster offers the following services: We provide services such as Security Alarms, Fire Alarms, Video Surveillance, Home Theater, Central Vacuum, Distributed Audio, Home Automation, Intercom, Structured Wiring (Phone, Cable, Internet Jacks), Whole Home WiFi
    We are NOT a high voltage service provider, so we cannot install such items as Security Motion Lights, etc. We can however assist in finding the right electrician in your area.

    Contact information

    788 W 6th Ave, Eugene, OR 97402

    http://www.securitymonster.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM