ROBERTS & SONS FINE CABINETRY

They followed up to make sure we were happy and they made extra trips to make sure that everything was gone. They were very thorough. They followed up to make sure that the finish and cabinets were installed great. The cabinets are phenomenal and they are beautiful. I have recommended them to people.

The interaction with ROBERTS & SONS FINE CABINETRY was by far the most negative experience I have ever had with a contractor or sub, and I have remodeled a lot of properties. I cannot emphasize strongly enough how stressful and unpleasant this was. ROBERTS & SONS FINE CABINETRY was a subcontractor to Discount Windows and Doors, which I have worked with successfully many times before, across numerous properties in the area. Discount Windows sold me the doors, and installed them. Because of a scheduling issue the doors needed clearcoated after installation, which isn't typical. So, a couple of weeks ago the Robert's crew took the doors after the doors had been installed in a guest house for about a week. The guesthouse was not t regularly used. The problems began with the ROBERTS & SONS FINE CABINETRY installation crew, when they returned to install the doors. They did nothing to prep the doors and so by clear coating with varnish, they embalmed smudges under the varnish on 4 of 7 doors (57% of the doors...). When they took the doors there was one small smudge on one door, and it had been pointed out in advance. At that time we were given assurances that they would be inspected and any smudges sanded first, before clearcoating. Once you varnish smudges in, they're preserved like flies in amber and to fix it requires sanding and re-coating of the entire affected panel. All other doors were new and smudge free when they left here.....and four returned with spots - and the one which did have a smudge came back with several. Now we have marks on four doors. We decided we could live with one of these doors because honestly this job has gone on for so long and that door is a exterior garage door which we need. Of the three other affected doors two were damaged in other ways, and one wasn't damaged but needed refinishing. About the damage: while the installers were fumbling with the door in one room, they first had the door upside down and so it wouldn't fit properly. Realizing their mistake they reoriented the door, and in doing so they dropped it on its corner (while I was in the room). When they went to the truck I looked to see if the floor was damaged, and not seeing anything I didn't mention it. I noticed the crack (pictured in this report) immediately after they left. The installation crew also overtightened the screws on one set of hinges on another door, cracking another door in three places (pictures below). When shown the cracks and fractured door corner, not only did Joey deny responsibility for any split wood caused by over-tightening hinges on one door (a cause which is reasonable and I think obvious to everyone else), he also claimed his installers didn't drop the closet door (even though I was in the room when it happened) and so according to him it couldn't have been damaged by his crew. We never even got to discussing the smudges on several doors which his painter embalmed with varnish. Despite Joey's refusal to acknowledge responsibility he said he would repair the split doors with glue. I told him I was paying full price and didn't want 'seconds' (repaired doors...especially when almost 60% of this job had problems), and regardless of how it was worked out between Discount Windows and ROBERTS & SONS FINE CABINETRY , I expected the proper, new doors which I ordered before I paid. He said that if I didn't pay and accept his repair solution 'I could always put a lien on your house' at which point I reached to his shoulder and said he needed to leave. I was feeling very upset: I was not expecting this. His response to me reaching to his shoulder was 'don't you push me!' (which I didn't and wouldn't) and he kept on talking, angrier than ever. I looked to the Discount Windows rep who was with him and again asked Joey to leave the property, and after several requests both parties left. The Discount Windows rep called me from the car to sincerely apologize and to tell me the doors were being ordered without involving Joey. He said he was shaken by the whole thing, too, so much so that he didn't think he should drive yet.

They did a great job overall! We were satisfied with the way the cabinets turned out. The project was completed on time. They were incredibly helpful during the design phase. They asked the right questions and offered options and helpful suggestions.