Reynolds Electric

Communication was the main issue - arranging appointment times, work to be completed each day, etc. Info didn't seem to make it from one person to the next. Repeated trips were necessary, including scheduling inspection before work was complete. Workmanship was questionable so a different journeyman was requested and agreed to, but the same guy showed up. Personal belongings in home were gone through and used to complete work.

Very happy with Reynold's Electric! My tenant called on a Thursday night (a 20 degree night) to say there was no ceiling heat in one of the rooms. The tenant and I had a number of phone calls trouble shooting things like checking the circuit breakers before they finally 'mentioned' they had replaced one of the thermostats themselves based on advice from a DIY box store about how to save on their electric bill and when they opened the outlet up just then they see all the wires had burned through. Thank goodness for circuit breakers. I was concerned it would be an emergency call charge to get the heat repaired over the weekend but a message to Reynold's through Angie's List contact email resulted in a call first thing on Friday morning scheduling an electrician to be out there that same afternoon. The electrician was pretty amazed at the damage to the thermostat... the wires were toast, the end nuts completely melted, the dry wall scorched, the thermostat housing box charred black. It had been wired totally wrong. The tenants response: "I guess it wasn't as easy as the sales guy led me to believe." Once the electrician had investigated all the thermostats in the house we decided to replace all the old thermostats and upgrade to a programmable digital thermostats just in the bedrooms and living room even though it meant he had to have the special units brought over to the duplex from their warehouse right then. I was happy to spend the extra money to help make the fairly inefficient and expensive ceiling heat system work better for the tenant. Results... warmer house, lower heating bills, and most important... safer wiring. I was so glad Reynold's could respond so quickly and that they had a good suggestion for how to address the larger heating problem that led my tenant to be so reckless. The kicker.... the tenant was quite apologetic and understood he would pay for a portion of the electrician's bill out of his security deposit but then the tenant wanted me to credit him for the thermostat he had bought and installed incorrectly that almost burnt down the place. Not!

I wrote a prior review this month that was not good. A management fellow called me just now to review the problems, and we easily came to an agreement on my bill. The lights are fixed and every thing turned out just great. I most certainly will call them for anything re: electrical needs.

Don't know the details, I'm not an electrician.

The electrician showed up on time and completed the work quickly. Price was reasonable. I would use them again without hesitation.

Everything went as planned and as promised. They are quoting me next week to do work in my own home, so they were good enough to use again. Very polite, very professional job. So glad I didn't try it myself.

Terrific service. Reynolds Electric responded promptly to my call, and the work was completed in under two hours. I was very happy with their work and the price charged.

Above all, I appreciated the responsiveness of Reynolds to my problem. The electricians (journeyman and apprentice) came in, searched extensively for where the problem might be and concluded it was probably faulty wiring, possibly from critters under the house or damage from some other source. They concluded that replacing the wiring was the best solution, to which I agreed. During this process, I was kept informed as to what they were doing, their conclusions and the proposed resolution. I appreciated their professionalism and willingness to keep me informed. Once completed, they left the area clean...and I once again had electricity! Reynolds commitment to customer service is excellent...I was treated with respect from dispatch, office staff and the electricians...like my relatively small job really mattered.

They were on time for their appointment. They did a good job. They had to come out to finish the next day due to a mix up with color choice, however, they fixed it promptly and were back within a couple hours. I would recommend them to others. Mike, the man who did my estimate was excellent to work with.

I keep my house perfect but it was built in 1951. They were very efficient and polite. They will give me a senior discount. I would use them again in the future and will keep the card. The man that came out was very nice and explained everything he did. He knew exactly where the problem was and went above and beyond.

Jesse Lawson was on time, very nice/courteous and pleasant to work with. He answered questions I had about electrical while he did the job at hand. And he didn't mind my wacky Boston Terrier, Max, trying to help!

They are very prompt and friendly. They are very efficient and proficient. We have used them several times and always do such a great job.

It went well! Hard working, courteous, explained to me what was going on. They scheduled EWEB at timely points to turn off and on the electricity so the main entry point could be moved, scheduled the county inspection. What impressed me the most was that they got our electricity back on by early afternoon in spite of some difficult circumstances that were given to them. Finished up the job early the next day and provided a very comprehensive labeling of the circuits. Yes, I would definitely hire them again!

T.J. was excellent. He was very helpful, on time, and professional.

They were highly recommended on Angie's List and they are very available. They're here when they said they're is going to be here and didn't waste any time. They're pretty quick and know what they are doing.

After a couple of power surges the electric power throughout the center of my house went out. it was, evidently, a short in one of my outlets. Reynolds sent Shawn out to investigate. He worked for a couple of hours trying to trace out the problem. My attic rafters are a jumbled mess and full of insulation. He decided it would be more efficient to come back with an apprentice to help trace the problem, putting one person in the attic to inspect the canned lighting electrical and one at the power panel. Shawn and an apprentice came back a few days later and worked for a few more hours. They found and fixed the problem. I also had them replace two questionable breakers in my power panel. I received the bill in the mail about a week later. The cost was less than $500 , for a few parts and roughly five hours labor for one electrician and 2.5 hours with the apprentice. I would definitely recommend and call on Reynolds Electric again.

It went very well. I called in the morning and the service provider was at my home at 1:00. He was very professional and courteous. He worked diligently and resolved both issues. I was extremely pleased.

Their response was quick and the work was done well. The only problem encountered was when replacing the electrical panel they put a screw through a wire causing arcing when the power was restored by the power company later that day. I called an "after hours" number and they returned the next morning to correct the problem at no charge. The power had not been restored to my house until after Reynolds left the first day, so checking to see if there would be any problems was not possible at that time. They were professional, easy to deal with, prompt and courteous.

They provided lots of flexibility in how they could perform the work. Everyone was very helpful and knowledgeable. They answered all of my questions and helped me understand what my options were. The checked all of the circuits after completing their work to ensure they had completed their work satisfactorily. They changed a fair price and I am happy with the work that was done. They billed me for the work and did not require same day payment.

This is the second time they have done work for us. Very prompt and professional. Came back when we called because we were worried about the noise the fan on the fireplace was making. Came back to make sure there was no fire danger. Would definitely recommend them. Great customer service.

In every way it was wonderful. The persons estimating and doing the work were a pleasure to meet and completely trustworthy. Work was done well, and efficiently. They gave me advice regarding what was the most feasible and inexpensive ways to accomplish my objectives, at every stage from the initial consultation, to even changes in my plan as I saw how it was coming out and thought it through as they were doing the work. .

He showed up on time, was very polite, and did the work quickly. He seemed competent. The cost was what I expected - one hour of labor plus parts. I would use them again.

My experience was wonderful. Andy got someone out to our home in Lorane the same day I called! Shane was knowledgeable, friendly and considerate of our pets while going in and out of our home. Amanda, who works in their office was also friendly and courteous. We will definitely be using them again.

Excellent work and efficient as well. Andy/Dan was a great help to us and very nice.

Great service, Kept me informed and worked with manufacturer to ensure a well working system.