Premium Spas & Stoves

The experience with Premium Spas & Stoves went extremely poorly almost from the start. The cost for the installation of the stove was based on a single story house,(like mine). This cost was pulled from their computer program. I paid for the stove, fittings, and installation prior to the actual delivery and installation. I was told their installer would contact me on Thursday and do an inspection on that day. No contact was made with me on Thursday, Friday, or Saturday. Monday I called P.S.S. to inquire. They had me initiate the call myself to their installer. I recieved delivery and installation of the stove almost three weeks later. After installation of the stove the city inspector denied approval. The installer had gaps in the silicone caulking that collapsed because of their size. I again called the installer and he refuted the inspectors findings, saying he wouldn't do that. Upon another visit from him he said he was going "90 miles per hour" and repaired his poor job. The installation was then approved. Several itemized expensive fittings weren't used on the installation. I later took my invoice in for$106.25 credit. Emerald Pool & Patio is the sister company that runs the service department.

I purchased a soap stone wood burning stove from these folks. It was to replace a smaller stove of the same type and brand. I was charged list price and $600 to merely swap out the stoves. Upon speaking with the sales manager (Pat) I was given no answer why I was being charged list price instead of retail. As far as the costly install I was told that it was because of the liability risk that the store was taking on in installing the stove and the insurance and paperwork involved. Upon installation the man knocked the install price down to $450. When my home was inspected it was discovered that this store did not pull a permit for the stove install. I was told that it was the store's job to pull the permit before the installation. My general contractor contacted Pat at Premium Spas and Stoves (also doing business as 'Emerald Pools and Spas') to rectify the situation. Pat then proceeded to tell my contractor that I specified that a permit not be pulled by them for this job. I was dumbfounded. Here are my legitimate gripes; 1. They over charged me on cost and install. 2. They did not do their job in pulling a permit. 3. They lied about it. Never again. I cannot recommend these folks to anyone.