Old School Interiors, LLC

This is an outline of issues we had: Clarity At our first meeting, Jason Schrader stated that the cabinets would be constructed and installed onsite, therefore saving time. He told us that cabinets could be constructed and installed in one week. The fact is that cabinets were not constructed onsite – only the boxes. Communication We had no idea when crews might show up at our job unless I texted to ask first. Clear start and end times and completion dates were never given. Crews were often late or never showed up at all on days we were told to expect them. Crews always told us we had to ask Jason about any scheduling, progress, material issues or plans. He was frequently unavailable to ask. Pace of work Crews were mostly on-site for less than 2 hours at a time. In over four months, OSI was unable to construct cabinets for our small kitchen (approximately 600 square feet). Furthermore, we made the house accessible every working day at the expense of our own schedule. The cabinet boxes were on the walls for several weeks, during which time stain and seal could have been applied. Had the boxes been stained and sealed before the countertop/backsplash and flooring were installed, then OSI crew would not have had to use a whole extra day to tape and cover everything before staining and sealing. Honesty We were presented with a bill for an additional $1200 for the ceiling work. At the time we discussed this work, Jason did not provide a change order or any paperwork to justify the additional expense. He also promised to finish the job at least six times that we have documented in texts to us. It is obvious that OSI never intended to meet those deadlines, nor even did any work on our cabinets during those weeks, as Jason wrote he was doing in the texts.He also constantly contradicted his own words, texts and promises, which leads us to believe that he has a tenuous connection with the concept of truth. Professionalism Old School Interiors took advantage of our goodwill to delay and extend this job far beyond a reasonable timeframe. Jason made it clear in his text of August 16 that we should be grateful that crews showed up at all, when we paid for a job that should have been done in a timely manner. Jason Schrader failed to uphold an appropriate client to professional relationship and demanded that we follow decorum while at the same time disregarding our feelings of frustration and even going so far as to upbraid me for completely understandable dismay at the endless delays. He also used the excuse of taking offense at my words to abandon the jobsite for over three weeks. ‘Taking offense’ is not a valid reason to abandon a job, as well as a flimsy and thin-skinned excuse to delay doing contracted work. Attitude Jason Schrader was hostile to other contractors, especially our countertop/backsplash estimator, to the point that the contractor asked to return later when Jason was not on site. Jason sent inappropriate emails to my personal account and called me at home after working hours to demand I discuss a review I posted. His attitude has generally been one of petulance, arrogance and immaturity. Integrity It has been clear to us since early in the job that we are not a high priority for OSI. Although we were told initially that our job would be done quickly, this promise was completely abandoned and each time we asked for an update, we were given long lists of excuses. The reality is that this remodel is important to us and we are your clients. Every client should be treated with respect. We were not. Several emails we sent to Old School Interiors went unanswered. We tried several times to obtain updates and firm dates, and these requests were not answered. The dates OSI did give us were fictitious. Ultimately, OSI couldn’t even finish the job. Every other company we worked with during the remodel communicated clearly, gave us firm dates, showed up and performed their work quickly, efficiently, and well. The situation we encountered with Old School Interiors falls far below the standard of good business practices.

Jason and his crew were kind, honest, professional and easy to work. They completed my project beautifully and quickly. I highly recommend these guys.