Lumber Liquidators Inc

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After installing our wood we had 10 boxes leftover. We called and they said we could not return anything. We had talked to them during our purchase and they told us that we could return it although we would have to pay a restocking fee. They had also sold us a cutting tool for 79.99 that was supposed to make cutting the wood easy. This tool did not work for the size of the wood we had and I am sure that they knew this. This item is non refundable.

I waited 10 days and checked again, "No, it's not here yet, but should be in a day or so." 14 days, "No, sorry, but I verified it would be here Monday." Monday, "It's not on the truck, we don't know why, but I have sent an email to the person." Wednesday, "The person in charge might be on vacation, there is nothing we can do." Now, at this point, they had my money, I had no product, and they said they had no idea of where it was, AND they thought the person was on vacation, and there was nothing they could do. I asked if this person gets hit by a bus, do you just close the company? I decided to wait just a little more, so I gave them a few more days, and still nothing. So I did what any sensible person would do who had waited almost a month for something that was to take 1-2 weeks, I asked for a refund. "We don't give refunds." WHAT?!?! To get my money back, I was told that they had to send a request to the home office, after it was approved, they would mail me a check in...are you ready for this? "A week, two at the very most." Now, in all honesty, I do not think the problem lies with this particular store, or this particular manager. A search of Lumber Liquidator Complaints instantly showed over 50,000 pages, and on page after page there are dozens, if not hundreds of people complaining about this company. How they are still in business I have no idea. They have been in court, sued, and called to task over and over again, yet another quick search shows that the company is growing by leaps and bounds, even in this economy, and that they are still adding new stores left and right. Amazing when you think about it. Just think what they could do if they had good customer service! I have bought the product somewhere else now, it was in stock and is fine. Of course, at this point, I have paid for it twice until I see a refund. It has been a week...nothing yet. Buyer Beware.