Josh Lowe's Dr Energy Saver

outstanding service from the first contact to completion of the projects.

great made a difference on the heat bill

We are very please both with the results of our new insulation and the installation process. Brandon communicated with daily so we knew what to expect. He took photos of the project - both before and after - so we can see the changes under our house. We highly recommend this business.

Great experience working with Dr. Energy Saver on getting our crawl space encapsulated! Had numerous follow-up calls with the sales rep, Gregory Black, as we learned about the materials and components and compared several other quotes. Dr Energy Savers quote was on the higher end but was very thorough and thought out compared to everyone else. We are happy with our encapsulation system and I would recommend to other home owners. When it used to take 4-5 hours to heat our 1950’s 1200sqft home 5 degrees, it now just takes an hour.

This company (Dr. Energy) is fine if you don’t mind doing your own research, arguing with them over what was agreed to, and paying for extra charges after the fact. I almost didn’t write this review because they did ultimately take care of the crawl space encapsulation and repair of furnace ductwork. But when I found out they wanted to charge an increased fee again, I decided to share our experience. First, there was a lot of discussion and miscommunication about what was happening. They didn’t complete the project during their expected time period (despite just not showing up one Friday) so they wanted to schedule to finish more than a month later. They thought the sump pump was installed despite us telling us it wasn’t. Then were surprised when a different person came to our house and found out it wasn’t installed, as we were telling them. They told us they would install the encapsulation in a way that water would drain out of the enclosed plastic if there was a pipe leak (I asked them about this before selecting this company after a different company pointed out that it was important to assure the enclosed space does not become a swimming pool with leaking pipes). After many emails, calls, and threats, they finally sent a person who figured out how to do what was promised. They told us the heating ducts would be repaired under the cost but then wanted to charge us more to do this. Finally, although the project clearly doesn’t look like what was done by John’s Waterproofing (the cement and beams are completely covered in a friend’s home done by them), which may be fine, they didn’t cover the outside vents which are shown in their promotional material (and routinely done by others). When we called to ask about this, they said this wasn’t included, and we would be charged even more. Overall it was a very frustrating experience on so many levels.

They were professional and on-time for the estimate and should be providing the estimate shortly.

They did what they said there were going to do when they said they were going to do it for the price promised. The crew was easy to work with and readily expanded the scope of the project slightly at no additional cost to make sure all possible problems were addressed. I was impressed with the quality of the products used and with care with which they were installed. Other similar bids offered minimal trenching and piping with a new layer of 9 mil black plastic draped over over it all. By comparison, from Dr. Energy Saver I got a bright white 20 mil fiberglass reinforced plastic barrier on top of a heavy duty plastic protective layer. The piping, under these two layers directs any ground moisture to a sealed sump pump on its own electrical circuit. The top 20 mil layer is taped at all seams, secured to the foundation by fastens drilled into the concrete, and sealed with a heavy bead of caulk. The crawl space is completely sealed from moisture and it also looks great.

We signed our contract with Dr. Energy Saver on 6/22/17. Throughout the duration of the project crews arrived on time and ready to begin work immediately. The project was scheduled to be completed in two days. The first day of work was 7/5/17. At the end of the workday on 7/6/17 it was obvious that the task would take at least twice as long as originally scheduled. It eventually took 4 weeks for all work to be completed on 8/2/17. On the first day of work, the crew found that the soil under my house was made up of clay with scattered rock throughout. The first day of work they found that the clay was soaked with moisture and it was impossible for them to use shovels to dig the trench for the drain pipe. Each shovelful of clay would stick to the shovel and have to be scraped off before another shovelful could be dug out. The crew determined that it would be necessary to dry out the clay before continuing. They installed a temporary dehydrator and let it run for 1 week. After one week the crew came back and again attempted to dig the trench for the drain pipe. Again they were unable to use shovels to dig the trench, this time because the clay was dry and so hard that it could not be penetrated by shovels. They removed the dehydrator and allowed the clay to become moist once again. One week later they came back and finally were able to complete the trench for the drain pipe. But, again they ran out of time to complete the project. In the process it became obvious that a sump pump would be required to move the drain water around the fireplace foundation. This required the services of an electrician to install a power outlet to service the sump pump. One week later the electrician was able to do the electrical work, and one day after that the Dr. Energy Saver crew was able to finish their work. I relate all of this information to make it clear that the extended time needed for the completion of my crawl space project was no fault of Dr. Energy Saver. They worked in a very difficult environment to complete their work. This they did with great professionalism. The office staff and work crews of Dr. Energy Saver did a very commendable job of completing all phases of my crawl space project. Should I ever need further work of this type, I will call upon this business without hesitation. I would recommend them to others requiring this type of service.

The assessment was very thorough, and Bill provided me with pictures of my attic and crawl space to document the current state. However, the proposed, complete solution for insulating my attic is based on text-book recommendations from the national chain Dr. Energy Saver. While the proposed solution would have worked and probably been the best available, it missed a middle-of-the-road, budget-conscious solution. Replacing all existing insulation with newer technology is very expensive, for my average one-level house with 2,200 square feet it would have been $16,000. I requested three more estimates from Energy Trust-approved companies, and they all came in way lower, proposing to air-seal and improve/add to existing insulation. I selected the middle bid at $2,800. Dr. Energy Saver prides itself in recovering the cost of their services in reduced energy bills. For an investment of $16,000, given a conservative estimate, it would have taken me 10-15 years.

To start, please take the lack of poor reviews of this company with a grain of salt. The owner, Josh Lowe, said he required legal contracts preventing me from posting anything about him or his company online or on any social media before he would take any further steps. This means if there is a problem, you can't tell anyone about it, even if he does not fix it. I did not agree to sign anything. In addition, Josh Lowe DOES NOT GUARANTEE the work. There is only a 1 year limited warranty for “defects”, which the homeowner has to find and bring to their attention. Hope you are up to crawling around your attics with a flashlight! (I did and found an entire room they left un-insulated). From the contract: "We specifically disclaim all other warranties, express or implied, including, without limitation, the warranty of merchantability and fitness for a particular purpose." Which means, they do not even guarantee that the insulation will actually do what they claim. I have now had two summers with the insulation and my house now is as hot or hotter than outside. On a day that is 87 outside (6/19/17), my upstairs bedroom was 90 F. In addition, my winter bills are now higher. I consulted 4 other insulation companies, who all stated that the foam insulation was not appropriate and would contribute to the heating problem. I contacted the company and met with the Josh Lowe, who disputed that my house had been cooler before his work, implying I was lying. He said the insulation was working fine and instead of attempting to compromise or even listen to the solutions I had already researched, he refused to acknowledge any problem existed and that he "had fixed me uncomfortable home forever". But then said I had to get an air conditioner because it was my house that was the problem, even though the problem started after his company did their work. His explanation that the insulation was working was to show me random photos on his phone of temperature readings of ceilings, which he claimed was evidence he was right. He also said the other companies were liars and that Fiberglass didn't work. I can not stress enough how unbelievably arrogant and dismissive Josh Lowe was. I strongly recommend avoiding this company and do not fall for their high pressure sales tactics. Trusting this company has been the most costly and upsetting mistake I have ever made.

Very well. Their examination of the problems, the cleaning, restoration and correction of problems and the installation both of spray and blow materials were professionally handled. The crew were a friendly and courteous group.

My experience with Josh Lowe's Dr. Energy Saver was mixed. The good: The front office staff (Sharlie, Amy, Jason) were all very prompt and professional; my energy consultant, Jacob Bibeau, was extremely pleasant, professional, and fair in his assessment of my insulation needs; the foreman for the last day of installation, Greg Krenz, was very thorough and professional. Jacob took the time to walk me through my attic (literally) and lay out various insulation options. Greg made sure the job was done right. I would work with this company again if I could secure Greg as the foreman. The bad: the job was scheduled to be completed in two days but took three; my attic, garage, and driveway were a mess after day 2 (boards left in driveway, incomplete removal of old insulation in attic); I received different messages about job progress and status from the foreman on day 2, Eric Collicott, and the front office; due to slow progress on days 1 and 2, I had to wait four days after my old insulation was removed before the new insulation was added and the job was complete.

Went well. Crews arrived on time, were pleasant, and cleaned up satisfactorily. Asked them to come back after job was done to update a few things and they did so without any complaints. They also added several projects to our initial order and fit it in within their original schedule without having to come back later. Our basement crawl space was completely transformed from a dirt/wet rocky floor to a now useable space for storage. The attic insulation (cellulose) has made a big difference with heat/AC loss compared to the fiberglass we had and the spray foam underneath the kitchen has made the room smell better, no more temperature swings at night, and floors are no longer cold. It wasn't cheap by any means but we'll be saving on energy and overall comfort has improved indefinitely.

went great total use these guys again, best guest service ive seen in a long time. Thank you!!!!

Was just an estimate. Seems like a gimmick with the fancy book they send you and their props.

meh.....we opted to go with new windows elsewhere...and will ask others to do other additional work as needed.

The process was smooth with this vendor. The estimator came out and looked over the job, provided alternatives and suggested some "gotchas" in the selection of this kind of system, which were later confirmed through personal research. Installation was smooth as well, and the installation crew even routed the lines on a more desirable path on request.

Highly satisfied with all aspects of the work.

I had a good experience with them. They were very prompt and very thorough in explaining to me what the problem was. When they sent their invoice, it had everything set out as to what they were going to do and what needed to be done. I was just pleased. They're very professional. I didn't get another quote. I would say that the price was extremely fair just based on work that I had done quite a few years ago.

They took off their shoes, laid cloths down on the floors going to the Bedroom wher the door under the house is located. They left no mess and when they took the old insulation out from under the house they put it into plastic bags and carefully took it out of the house. Two men, very respectful and very efficient.

It was fantastic. They were great to work with. They were quick, efficient and professional. The pump works great and we love it!

From start to finish Josh and his crew did a FANTASTIC job. Communication was stellar and everything went along without a hitch. I highly recommend them!

We are cool and warm at appropriate times again. Very happy!

The bidding process was great, we received a bid from a gentleman at the company who seemed to know what he was doing and was pleasant. The bid was about the same as Discount Windows and Doors (it was actually $100 more) but we decided to go with them because they could also do the insulation at the same time. Before work started, we found out that the gentleman that did the bid was fired for giving quotes that were too low. We dealt with the owner from there on. The owner was not as responsive, not as cooperative, and acted like he was doing us a favor. The insulation guys did their work quickly and efficiently. Windows and doors were supposed to start the same day, but they gave some reason why they couldn't start until the next day (to which the insulation guys rolled their eyes and made a comment about the two window guys just not wanting to work under them doing insulation). The window/door guys came in the next day and it was only supposed to take two days. This was two days before Thanksgiving. The house is an older house and I don't think they expected the uneven walls. However, the complete installation still took four days total (two before Thanksgiving and two after) which meant my husband and I had to take turns taking time off work to be home for two extra days. They trampled my new plants in the front of the house and the owner listened to my complaint, but mostly just told me its raining, they have a hard job, and they're perennials so they'll grow back. The work the guys did is good, I won't deny them that. It was just the difficulties in getting it done that we didn't care for. It could have been a lot less of a headache.

They are efficient and thorough. They do a great job. We can tell a difference in our house since they have came. It is not as cold and drafty anymore. They were here for about three hours and they were very thorough.