DaBella - Eugene (Windows)

Jared was great! He came out and gave me all the information needed to make a great choice!

They were on time and worked literally nonstop for 13 hours. Unbelievable what they achieved in that time. Good communication and VERY careful w/ my yard & home. 2days to do what anyone else would do in 4. Extremely pleased w/ the product & DaBella as a company.

The salesman was very informative and walked me through the whole process. I felt very comfortable with the quality of the supplies as explained to me and the 50 year warranty. Great presentation. The only glitch was a delay in receiving and reviewing the electronic copy of the contract. Initially I was unable to open the contract document. It may have had something to do with the age of my computer. The crew showed up and they worked very hard until the job was finished and only took a short lunch, which was more like a break. They cleaned up the job site very well. Good job guys. The project foreman came the very next day and inspected the job site. Great follow up and information. Thumbs up to all involved.

Savana is a very sharp and knowledgeable of her duties in window. Very pleasant to work with. Highly recommend as someone to work with!! She is very pleasing to work with and kind. She should have a raise

We enjoyed Tyler coming to our home he was very respectful and though I was approved for the windows that I loved. I just felt it was best to wait until a later time.

We had many issues and working with the company to get them resolved. With the virus it is slow going but hope to get it all resolved.

Excellent experience with Shaun. He was professional and timely. The price was a little higher than we thought but the product is worth it.

Jared was awesome. He explained all different types of windows and help me decide on a window for my house. He also filled me in on the quality of my siding and interior trim of my house. Really helpful and knowledgeable. Havenâ t got my new windows yet but am really excited to have the done.

Working with DaBella has been a great experience. It was easy from the measuring of the bathroom, to the picking of the fixtures. Even the financing was a pleasure. Our salesman, Carson, was a great guy - he was friendly and easy to talk with. It was like visiting with an old friend!

The windows are fantastic. Ty is an amazing salesman; explaining everything about the windows. They have made a great improvement to my home. We love them. We are now having DaBella install a new roof. can't wait for that to be completed and expect to love it just as much. Dustin an Ty have been great to work with throughout this project.

Loved Breanne

Great job,

Sales team comes with the inspection, very friendly, want you to make your decision quickly. once I did, things really rolled, they actually did it before the scheduled time.

I feel I should have been given time to get some estimates, made it sound like they are the only ones with gaf but found there are others in area that use the gaf. Felt I could have gotten a better bid with someone else. The roof looks ok but due to cold they say it does not look fully flat and not curled. Workers did not talk much and worked, got it done in 2 days before the rain, left some of the stuff they moved out of place, not sure can find my lights posts they left in the ground when pulled out, already had lost one myself. had to ask for help to put things back on the porch for different worker helping. I think the problem was that one worker did not speak any English when we told this person what needed to be moved back. The roof looks good as we can tell since it is a 2 story house and can not really look it over to make sure pipes and all that had new covers put on. Time will tell if the venting will help with utilities.

They broke my front porch light did not report it to me. They did at least clean up the mess but still I'm the one that has to have a new light installed.

Kent was awesome explaining all of the process.

Kept their schedule and kept us informed as the project progressed. Courteous workers and the salesman, Richard was very professional and friendly. Reported damage but now found it to be the loss of some gutter helmet and the nailing of the end guard to the roof which destroys the function of the guard. The end piece was missing so instead to telling me they just nailed the end to the room instead of keeping with the functional design of the gutter. No satisfaction and a hassle when first reporting the initial problem as seen at that time.

Great people, from salesman to guy who measure & the installers!! VERY Pleased !!

Had some difficulties with the amount of time it took to complete the project. Part of the reason for this was the extreme amount of work needed in our city because of hail damage. The roof is beautiful.

Signed the contracts and loan paperwork in September of 2017. STILL waiting for the job to be complete. Windows took forever to arrive and one had a broken glass. Windows did not have the full screen that I paid for. Broken glass replaced finally last week. Still waiting on the screens. Yup 1 FEBUARY 2018! REVE is a organization that sub-contacts everything out to local contractors. REVE communication to said contractors appears to be just as bad as their communication to the customer. Initial the window and roof sales people told me that all this work would be done before November. I told them before I signed anything that I could wait until spring if they JOBS were not going to be complete by then. They both told me that they would be done! NOPE roof was put on 10 - 13 NOVEMBER which meant the contractor had to deal with an Ice covered roof. Windows went in DAMAGED in December. Constant calling them to get status. Had so many different supposed dedicated customer service reps.... Seems they all either got fired every 2 or 3 weeks or quit. Not sure which? Would not recommend this company to my worst enemy.

Reve was wonderful to work with! Kent Shannon took amazing care of us and our property. Every wrench that was thrown into the experience was handled graciously and professionally. Every question was answered quickly and gave us comfort in the amount of knowledge provided. We highly recommend this company and Kent especially!!

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Sales team is great and helps put you at ease through the process. Customer service and resolution to issues is painstaking!! No communication between sales rep and construction crew. When inquiries or communication needed the sales guy would just state-"tell the crew". For the money spent we did not want to "tell the crew" anything and expected sales guy to rise to the occasion since he wrote up bid and was in our home helping going through details of the job...Our air conditioning line was cut killing our air conditioner on the hottest day of summer in July 2016. We got an apology after calling customer service for over a week. Finally emailed sales guy copies and was going to take care of it....Kept up with customer service and providing copy of receipt and inquiries for status took weeks. Received reimbursement for the cut line for AC in December 2016. Rain this last week was beautiful. Our gutters for a year leak and are worst than the ones on the house for 20 years we replaced. Disappointed with the gutters and tons of regret. Roof is beautiful and seems to do what it needs to! Hoping if ever need to use the warranty it won't be as painful an experience as it was to get things done in other areas.