Contractors Electric

Contractors review I purchased a house last year and Contractors Electric was recommended by my realtor to move the new house Electrical Panel due to location and the style of panel as advised by the home inspector. Contractors was brought in to proceed with the removal of the old panel and install the new panel, move existing wiring to new panel location, and provide a new utility service hook up despite other electrical contractor recommendations. I personally work in the electrical industry and recommended other shops due to first hand knowledge of Contractors poor quality installations. There has been some issues with receptacles and lighting in my new home and upon troubleshooting these issues I have concluded multiple issues that need to be resolved. Hots and Grounds are swapped. Hots and Neutrals are swapped. Poor Grounding. Wire nuts falling off when Junction Boxes are accessed and some Hots and Neutrals not safely capped off or tied into proper circuits. Junction Boxes not properly secured or closed. Wiring installations and wiring raceways not properly secured. Extremely disappointing and poorly installed installations of existing and new wiring in a fashion that is embarrassing. Their installation was not clean, not even a sense of quality was preformed in any part of the installation, and the complete lack of pride is easily observed in every aspect of Contractors installation. Outside of simply following, or lack of, the Electrical Code, Contractors carelessness in other parts of the electrical installation exhibits a disregard for basic and standard practices. When penetrating through the attic walls for an exterior installation (tying into a Junction Box, placed above new Panel), the penetrations were not sealed, at all. This is not just "seeing" daylight through a crack, it was (2) 2-1/2" holes drilled through my walls with absolutely nothing to prevent water, insects, or other pests working its way into my attic, let alone, any type of protection for the passing through wiring. When adding the Service Stand Pipe, Point-of-Connection, on top of my roof, Contractors just placed on top of my shingles rather than lifting the shingle above the Boot location and placing it under to prevent leakage. No matter the amount of roofing tar used, eventually water will find a way into my roof and attic. As for the old installation, here was Contractors solution: 1- Old Panel location: The panel "hole" and drilled wiring holes through the top plate were left and expected for the new home owner, me, to foot the repair, material and cost to complete Contractors job. 2- Old Point-of-Connection: Left penetrated through the roof, which I can understand, yet the existing wiring was left hanging out of the Weather Head, which were not safed off from potential shock hazard nor labeled as such. If i were not involved in the electrical profession I would have assumed this was all done properly and safely. Unfortunately, Contractors work and reputation makes me doubt my families wellbeing in our home, due to their negligence. 3- Old Meter Base: The opening was simply covered with a piece of cardboard. There is an actual abandoned meter base cover that should be installed. Contractors sub-par installation at my home is consistent with their residential service calls, commercial service calls, and new commercial installations throughout their coverage area. Contractors should pride themselves in a safer and better installation across all aspects of their electrical installations. Not only because they fail at basic knowledge and common sense, but also, because they have families, individuals, and businesses lives in their hands that they treat so carelessly. I will not be using Contractors, ever. Nor will I, or anyone I know, will ever recommend Contractors for any kind of electrical work, period. Their poor quality and lack of safe installations should be concerning to anyone who reads this review, if they don't delete it. Stay away from Contractors Electric! October 6, 2022 at 10:16am **Mr Kitter, if what you are saying is true, you have reason to be upset. My concern though is that I cannot find a client by your name, nor a job that is has a description of performed work that is similar to what you've described here. I see a LinkedIn profile for you as a heavy equipment operator in the eugene area but again, no one here has heard of you. I am perplexed as to why if this installation is as terrible as you have recounted here that you have not called us directly about it. You claim water damage but have never made a claim with us about it. There is so much wrong about what you've described here and we would like to be able to address it with you. You also say this is characteristic of all our work in the area but I'm not clear why you would think or claim to know this since we've never heard of you. Can you please call our office and help us identify the work you've described and help you resolve your concerns? October 10, 2022 at 7:38pm **Contractors Electric LLC Thank you for your reply to my review and your willingness to right your wrong, I appreciate it. Firstly, I did not claim water damage, please re-read my review. Secondly, it won't be under my name, for I am the buyer, therefore, the seller is the one it will be under. Lastly, if you were unwilling to provide quality work the first time around, and left an unsafe, poor installation; why would I have you come back out and attempt to do it better? Contractors should be, at the very least, meeting the standard of "do it right the first time", not the second, third, or forth time. As I plainly stated in my review, I will not be using, recommending, nor providing positive feedback for Contractors Electric. Good luck to you in your future, and here's hope to Contractors stepping up their game. October 14, 2022 at 5:10pm **Mr. Kitter, Since you refused to identify this job, nor allow us the courtesy of being able to personally address these issues on your new home I had to do some digging and finally found the sales transaction your home in the county records so that I could identify which job this was on Benson Lane which was performed nearly exactly one year ago. And, as I suspected, most of what you have complained about had literally nothing to do with us whatsoever. To your issue of the roof jack not being placed under the existing roofing tiles and instead tarred in place. Yes, this is something we'd prefer our guys not do but most electricians do not want to take the risk of damaging existing roofing materials by lifting them out of place and possibly damaging them to make room for the roof jack. When we find them doing this we normally request they do this the other way. Unfortunately since you refused to work with us on this or identify this potential problem in a timely manner we had no ability to address it with you. The written contract we had with Triple Oaks Realty was to do ONE thing and one thing ONLY.... provide a new service at a different location. The panel was left in place to act as a splice box in order to relocate the existing wiring to the panel. However, the rest of the switchgear including the meter box and mast through the roof along with the conductors in them were left as is at the request of the realty company as they did not want to pay for having them removed which would have resulted in additional costs to patch and repair the surfaces below them. This was a decision made beyond our control and has nothing to do with us. The cover over the existing meter hole was covered with cardboard because the realty company told us the new owner would probably be removing all that but they did not want us to spend additional money on it so we did not. But, some of the most damaging complaints you made against our company included the following comments: "issues with receptacles and lighting in my new home and upon troubleshooting these issues I have concluded multiple issues that need to be resolved. "Hots and Grounds are swapped. Hots and Neutrals are swapped. Poor Grounding. Wire nuts falling off when Junction Boxes are accessed and some Hots and Neutrals not safely capped off or tied into proper circuits. Junction Boxes not properly secured or closed. Wiring installations and wiring raceways not properly secured. "Extremely disappointing and poorly installed installations of existing and new wiring in a fashion that is embarrassing. Their installation was not clean, not even a sense of quality was preformed in any part of the installation, and the complete lack of pride is easily observed in every aspect of Contractors installation." Since you have posted this in a public forum on our FB site I want everyone to know that we provided NONE of the work you mention in these comments. We were aware that the house had other electrical issues but we were specifically requetsed by the realty company to ONLY address the replacement of the meter and panel which is ALL that we did. They did not want to spend money on the other items. Our work was inspected by the city of Eugene electrical inspector and found to meet not only code but all common practices for a sound electrical installation. You have further publicly maligned and besmirched our reputation by claiming, "Contractors sub-par installation at my home is consistent with their residential service calls, commercial service calls, and new commercial installations throughout their coverage area. Contractors should pride themselves in a safer and better installation across all aspects of their electrical installations. Not only because they fail at basic knowledge and common sense, but also, because they have families, individuals, and businesses lives in their hands that they treat so carelessly." October 14, 2022 at 5:16pm **I meant to continue my comment above but accidentally hit send. To conclude, the comments about the work you observed (not ours) is consistent with everything else we do is false, misleading and unfortunate. I looked into who you are and do not see that you actually work in the electrical industry except possibly only tangentially. You have NO knowledge whatsoever of the qualify in the rest of our installation. As you can tell, I have taken great offense to what you originally posted. I am always willing to stand by our work and do whatever we can to meet our client's needs and help them feel that they are satisfied with the work they have received. I believe you owe us an apology for what you posted about us. ALL of this could have been avoided if you simply called us and spoken to us person to person. We would have been willing to work with you and satisfy your concerns. Would have also been nice to have been timely rather than wait an entire year. It's almost as if you may have had another agenda here and I don't think I understand why you chose this route. October 14, 2022 at 6:06pm **Hi, Interesting approach you have on a public platform. Also, interesting tactic by attempting to discredit and point fingers rather than taking responsibility. If Contractors prides themselves as "professional", then this is definitely a poor attempt at being "professional". I acknowledge the fact that, as you stated, the work you did was not diving into the existing electrical of the house. The work I am referring to is the 24" x 24" Junction Box placed exterior of my house, above the new Panel. Upon removing the Cover, there were uncapped wires inside the Junction Box. The mentioned crossed wires were traced out from the original location to the installed Junction Box. The 4 Square boxes in the attic that Contractors spliced some circuits in, are not properly attached nor do they have covers on them and the splices are not within the enclosure. Even if these Junction Boxes were "existing", the thought of not placing covers on them or containing the spices within the enclosures is a fail, and is standard Service work that is provided by a "good" electrician. Prior to Contractors work on this house, electrical issues were not present, yet became an issue after completion of work. As I stated in my original review, I understand why the Point-of-Connection, from the existing utility feed, was left. Yet, the existing wiring was left, which was my concern, for they are not safed off nor are they labeled abandoned, which is standard practice for Service work. The penetrations into the back of the 24" x 24" Junction Box does not have threaded bushings, nylon bushings, grommets, connectors nor anything of the sense to "protect" the passing through wiring. A single bead of silicone around the Junction Box is a lazy electrician's way of "water proofing", which brings me back to my original review saying, the (2) 2.5" holes have no sealant nor anything to prevent water, bugs, or pests from entering my attic. Most service vans have Duct Seal, which would have been ideal in this situation. The complete disarray of the routing of circuits inside the panel and the splices made in the above Junction Box shows the lack of quality, care, professionalism, and knowledge that Contractors has when it comes to good, clean electrical work, which is embarrassing. One last point, right before we moved into our new home a lighting circuit wasn't working, my wife did call Contractors to come out. Contractors did come out, in a timely fashion. The electrician let himself in the house with no one there, "fixed" the issue and proceeded to tell my wife, "There was nothing wrong. Everything works fine, you must have been mistaken" Which indicates that Contractors made a mistake, corrected the mistake, did not take responsibility for it and proceeded to treat my wife with disrespect because she is a "woman" and doesn't know what she's talking about. Needless to say, after that interaction, calling Contractors for any further corrections was not an option. Thank you for your reply, I appreciate it and enjoy your weekend.

Amazing. Nathan was outstanding. He walked me through each step and explained all the issues as he worked them through. He was very knowledgeable and made sure that I understood what he was doing. Very polite as well asking if he could use my bathroom sink when he was completed as well as my trash to throw away a small package. Small things but that is what made him stand out.

Fast, efficient, and friendly. I had a very perplexing wiring problem that left three elements in my kitchen without power. Jeff D., the electrician Contractors sent out was fast, and clearly communicated everything he was doing at each step, and had everything working again in no time. They were highly recommended by friends of mine, and I will recommend them to anyone who asks. I will definitely use them again when I remodel in the Spring!

OUTSTANDING!! I could not be more pleased. Leslie was terrific to work with (she did most of the work) and John was instrumental in the tricky task of getting the dining room light properly wired and hung. Leslie worked quickly and efficiently, which was great. She did excellent work. I really appreciated that she tried to offer us options (i.e, possibly fixing the bad dining room fixture instead of us paying to replace it). We collaborated on decisions, which I really liked. (We both decided that it was safer to replace the faulty dining room fixture, and she advised me on how to purchase the new length of chain and wire so that we'd have enough to do the job). I wouldn't have known about how great the closet LED lights would be if she had not suggested it. I would have this company back in a split-second. Leslie and John were professional, friendly, and fun to have around. They showed up exactly on time and got right to work and finished sooner than I had anticipated. We are now thoroughly enjoying all our new lights!!

unknown

Put in generator transfer box outside and put in Interlock device on the panel. Great job...very professional and courteous. Will use them again.

Contractor's Electric was recommended to me by my contractor that built the shop. They were very professional on the phone, by email and in person. They began the work when they said they would, and worked everyday, at least one person, until the job was completed. They asked questions when something was not clear or when a decision needed to be made. They cleaned up after themselves. Everything went very well. I would recommend them without reservation.

Steven is a reliable, and in the world of contractors, that isn’t always the case. My clients and I appreciate your hard work and attention to all the details. Lynne Gately www.IntegrityWithaSmile.com