Claxton's Inc.

I contacted Claxton’s Inc. to ask some questions about pellet stoves. I told the person I was calling from out of state and would not be a long time customer but they treated me like I was. Anna was very kind and recommended another business where I could buy a pellet stove for a great price. I was able to get a great deal because of her recommendation. Anna told me her husband Jeff could answer questions about installation. Jeff was very generous with his time and explained things very thoroughly. No one gives service this good. Claxton’s Inc. put people before profit. This is customer service like no other place. Friendly, knowledgeable, and not in a big hurry. It was a great experience.

It was excellent. I thought the igniter was broken, but the system was clogged. He took apart the stove and cleaned and tuned it. Works great now! I'd had another company do the maintenance last year, because they charged much less, but they didn't take it apart and thoroughly clean it the way Claxton's did. This is definitely a case of "you get what you pay for."

Mr. Claxton was running late, but his office (wife) did call to let me know. He arrived within the time indicated on the call. Upon arrival, he remembered his last service call and reminded me, my daughter, and my housemate several times throughout the repair session, that he installed an igniter "for free." Yes, that was why I remembered him and called him. After some extended small talk, he then proceeded to dis assemble, inspect and repair the unit itself. He began work on cleaning the stovepipe that runs through the chimney, and after he was done brushing the pipe out, he looked at the ashes and said, "unconscionable." I thought perhaps he meant there was some essential part in the stove's assembly that was missing, or a gross error in the original installation. But he motioned me over to look at the pile of ashes. I asked what was I looking for, and he wanted to complain to me about how dirty the chimney was. I knew it was dirty, that was why I called him to fix the stove and clean it. I tried to clean it after each use, but obviously I could not clean the stove pipe. He went on at length about the filthy stove pipe, and actually appeared angry about having to do the work. I found it to be beyond off-putting so I left the room. He then proceeded to call his wife on the phone, and complain that he would be running late because of the filthy chimney, that "this stove has never been cleaned." He, in fact, complained so long and so loud over his phone, that my daughter who was napping in the bedroom down the hall WITH THE DOOR CLOSED could still hear him and his complaining. When he began putting his tools away, he told me he was running late, and that I should make out his check for $329.00 so he could leave, since the job took him so long, since the chimney was so filthy. I told him I would pay him in cash, so make out a receipt, he asked if I had an email address, he would email my receipt. I said no, I would pay cash and get a receipt then and there or I would write a check. He gave me a receipt for $329.00 and I paid him $330 in cash. He left, the stove runs again, but will not stay lit on the low setting, the auger is making an awful noise, and I will not ever call that company again for repairs. Not recommended.

Highly recommended. Great integrity and commitment to doing a quality job. They were very responsive to our time-sensitive request for service. Very thorough. In fact, they even did a follow-up! I'd recommend Claxton's, Inc. without hesitation.

Jeff was attentive and on time which is harder and harder to find. He really did an excellent job reconditioning an old Whitfield pellet stove. Touched up the paint, new air wash, new gaskets. cleaned the glass and new bricks. Looks brand new! Installation was professional and on point. Will use Claxton Inc for all my pellet stove needs going forward.

unknown

They were prompt and did a really nice job. The technician was friendly. I would recommend them.

Great. Mr. Claxton arrived and set up his equipment and went right to work. About 2 hours or so later he was all finished, the living room was clean and tidy.

This was the best experience I've had with a service professional in many, many years. Jeff was scheduled to arrive between 2:00 and 3:00. Because his first job took longer than anticipated, I was called to let me know the new expected time of arrival. He arrived around 2:30, well within the time I had originally expected him. I should say that I am pretty much a pellet stove novice. While I have lived in my home for seven years, I had only occasionally used the stove. In December 2010, my heat pump and furnace died, and I began using it every day. So, the stove had not been cleaned for at least seven years, and I don't know if the previous owners had attended to the stove prior to my moving in. After a long conversation about my stove and much helpful information about my stove, Jeff began work. He carefully laid a path from my front door to my pellet stove to protect my floors. He also carefully covered all around the pellet stove. Even on my deck where the compressor was placed, Jeff first put down padding for the compressor to be placed on! Okay, I was already a fan, and Jeff had yet to begin the actual cleaning of the stove! Jeff was incredibly thorough. Each part of my stove was cleaned, including parts and places I didn't know existed. He quickly dealt with potential problems and was not at all perturbed that my stove was installed in a very tight space making cleaning more difficult. What I had thought was going to be done and what was actually done were miles and miles apart. Jeff did so much more than I ever would have anticipated, even topping it all off with some paint to the stove!! Despite the fact that Jeff was cleaning ashes from the stove, he left my house in exactly the same condition as when he arrived. I felt that Jeff treated my pellet stove as though his family would be using it. I had some fear of my pellet stove before he cleaned it, but now I will use it happily and without fear. Jeff is incredibly knowledgeable about pellet stoves, is generous with his knowledge, takes whatever time is needed to do the work correctly, and left me with a stove that looks almost new! If you have a pellet stove, he's your guy!

The people from Claxton Pellet Stove Spec were fantastic. It was a small family business. The owner cleaned up everything part by part and he touched up the paint on it. We clean it once a week instead of cleaning the stove every day.