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"Their certified tech Jim was so professional and kind. He was fast and efficient."

"Keith has been excellent to work with. I have added many small jobs to the original list and he has been very good about doing them too. He even anticipates other things that pop up the he knows I will need fixed and lets me know about them and sometimes if they are small enough, he will go ahead and do them knowing I will approve it. He worked with a plumber to repair my bathroom. The plumber's fee were wo much higher they worked as a team. Keith did the prep work and Frank Plummer installed new bathtub/surround at his rates. Keiith finished the project."

"We had a refrigerator quit working two days before Christmas, Dylan Hamilton did respond, he went to the home, determined that he could get the parts and fix the refrigerator. He asked me for a check of 350. before he did the work, I thought this odd, he said he would get parts and go the next day, which was Christmas, I told him I needed this done quickly, because the home is a rental, and a refrigerator is necessary. He tried to make an appointment to do the work on Christmas, my tenants had someone visiting, they wanted to be extra careful during covid. so they did not want a repairman in the house on Christmas. For some reason Dylan did not try to do the repair on Saturday or Sunday. On Monday we were expecting him all day, then he told us he got in a car accident. I waited all day on Tuesday not hearing from Dylan, no phone calls. By Wednesday my tenants were very upset, no refrigerator for a week. i have asked Dylan for a refund, he said i should be getting one, but i have not received my refund. I did not receive the services, and i need a refund. I am very unhappy with the company for no service and no refund. It was an extremly stressful time, waiting for him to call and do the work for many days, and getting no phone calls."

"Avoid Parr lumber entirely, Parr lumber company has always had the worst service possible, I am a larger company that has been in this industry for 38 years. There is not enough space here for me to explain how bad Parr is. From flat out rude at the counter to yard workers telling our guys to load their own material, answering the phone with a "What the F do you want!! Telling us that we are unreasonable for expecting Parr to give us exactly what we paid for, example we ordered black window and doors on a project, they sent white with many pieces broken, their esponse was we can paint them for you and give you a small credit for the broken windows and when I declined that ridiculous offer they got mad and tried blaming us for their mistake, weeks later we still do not have the very expensive windows and doors that I have paid for and Parr is not trying to be helpful at all in Fact they are going out of their way to be overly rude and refusing to give us information on the reorder of product that we paid for long ago. I buy approx. 400K in windows a year although I do not buy lumber Parr I gave them a shot at our window and door business and it was a huge mistake. Our company and our employees will never ever do business with Parr. Parr acts like a bully and their management backs that up, An area manager name Levi told me personally they could care less about our business, he was upset that I told him about their bad service and that we spend a million plus dollars at the best lumber company in town - Pacific Lumber Co. These facts are not something new this has been Parr's MO for the past 20 years and unfortunately it has gotten worse. Levi the Manager reminded me that Parr is a giant in this area without apology which was more of a threat then a fact. Parr does not exemplify the NW well at all. Stop shopping at Parr Lumber, notable mention for the absolute worst attitude and service is Jim Noblet at the 185th Parr store along with area manager Levi who refused to give his last name which is always a bad sign."

"It went smoothly. They always kept in touch with email's & phone calls. They called 1/2 hour before scheduled time to say they were on their way. The laid down mats to protect my floors. The cleaned out the insert and vacuumed all around so not to spill any debris into the room. They were worth every penny. They said the stove was about 600 lbs. They carefully explained about the EPA needed proof that the stove was removed & destroyed which I had no idea it was needed."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."