Mower Repair Guy

unknown

My lawn mower was cutting out and I called this guy because he comes to your house to pick up the lawn mower and I am almost 70 so that sounded like a good deal. The bill was 81.87 and I paid 70.00 and said I would mail a check for the rest when he dropped it back off 2 weeks later. Had lawn mower 2 days and it kept cutting out just like it did before I had him fix it. I called and told him it still wasn't working. He came back and picked it up and had it for 3 weeks and I finally had to call him, and he said oh yeah, I couldn't find anything wrong with it. I said I would come get it before 5 but couldn't make it because my daughter in law had to go the hospital on an emergency basis (I can prove this!!) so I called him but he didn't answer. The next day I call him and say I will come and get it. I go to the shop and he is not there but the person in the shop tells me that the repair man says I owe for the missed appointment!! He had him on the phone so I talked to him and he said I could not pick up the mower without paying 30 dollars for a missed appointment!! His behavior was totally unprofessional (I called both other shops in town and they said they would never charge for a missed appointment). He was rude, belligerent and I would never ever go to him again and based on the condition of the mower, he is also incompetent. He will not return my mower without me giving him an extra 30 dollars for not picking it up the day before. I asked him to either give me my 70 dollars back or return my lawn mower and he will not. I called other mower repair folks and they said they never charge over 65 for the same service. NOW, here is the clincher: his website advertises thus: "Let's face it: getting your mower to the repair shop all by yourself isn't fun. That's why Mower Repair Guy comes to you. No more jerry-rigging lawn tractors into sedans. No more lifting heavy mowers into your truck. Relax. We'll come to you." Yet he wants to charge me for not coming to him!!!! Read his web page: http://www.mowerrepairguy.com/ He says "We repair small engines and power equipment such as mowers, tillers, blowers, trimmers, and the like. We are a mobile service so we come to you!" AND MORE: "We take a personal interest in seeing your needs serviced through to the end. You won't hear "We don't carry that" or "Sorry, we can't help you." We go out of our way to make sure you walk away satisfied." He certainly has not gone out of his way (Derek Cropp) to help me! Apparently I am out 70 dollars because I will not pay 30 dollars for a missed appointment when he is supposed to do the delivery. It is hard to answer all of your questions because it was weeks before I got it back and the work was not done at my home and I did not take it to the provider's location, initially he came to my house.