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"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"I had a 70 year old retaining wall next to the sidewalk that was failing - large cracks, leaning out. A serious hazard and potential liability. Previous owners planted large shrubs next to the wall, making things worse. Most of the professionals I talked to wanted "repair" this wall. Ricky Lemon said it would be a lot of work, and expensive, but he agreed with me that the wall had to go. He and his small crew tore out the wall and the shrubs, hauled off the debris, and installed French drains and a terraced block wall that looks great in about two weeks of really hard work. Mr Lemon and his crew were respectful, pleasant to interact with, always willing to explain what they were doing, considerate of me and my neighbors, and really a delight to have working on my property. The work was top notch. The crew worked hard in hot weather - and I like this about Ricky Lemon - he provided cold drinks for his crew, insisted that they take breaks, and did not work during the two hottest days (so far) in July. In the end, he added railings on both sides of the two flights of steps up to my front door. Since I am as old as that wall was, I am really grateful that he did the extra work to find good-looking, sturdy, safe railings for me. The whole thing looks great now - I need to plant some flowers in the terraces, but it is too hot for that just now. If you hire Ricky Lemon, you will get someone who is a really good worker, who produces a great result - someone who knows what he is doing and does it really, really well."

"Hired them for a basic residential addition foundation job and they completely screwed up every step of the process. They don’t know how to read plans or pour straight out flat foundations. They don’t pay their subs which is coming back on us now. They won't respond to any communications. A lien has now been filed on the project because of their lack of payment. Shocked at their ineptitude. Very friendly people, but they should not be construction business owners."

"It been a few years since they built my two retaining walls, but they did a great job. I originally hired someone through a friend and it didn't go well. I found Blackstone masonry and they started the job from scratch. Half way through my project I had to make some changes. They were very accommodating and finished the job within a great time frame. showed up when they said. The two walls are in excellent shape still. No problems."

"Maintenance visit was a win. Props to Cam, the technician that just spent two hours checking out and tuning up the two heads and one outdoor unit at my house. I did my best to simply stay out of his way, and when all was done, he gave me a brief report and kind but professional answers to two of my own questions. His service included taking care of a small issue with one of the heads. The service cost me less than I had thought. That's likely my own confusion, but it made me happy nonetheless!"