TRINITY CARPET

Carpet installers were here until midnight as they said they got paid by the job and had to finish...inconvnient. Also we felt we were sold a carpet pile type which is not appropriate for the wear and tear of our home. Now with follow up issues, we called and they appear to be out of business. Both numbers are disconnected. Installers were very pleasant and hard working. We ended up feeding them dinnere because they had not planned on being here so long.

Overall experience was positive. Employees were knowledgeable of the products and very helpful. There was one negative. There were quite a few scheduling conflicts, despite the fact that we scheduled installation a month in advance. It took an extra week for everything to be installed because installers were double-booked or one installer (laminate) had to wait on another (tile) to arrive before the job could be completed. Part of the issue was beyond their control- waiting on ordered materials to arrive. However, there seemed to be internal communication problems, with different people providing us with different information regarding the installation schedule. This was a hassle because we had taken time off work so that someone could be at the house to let the installers in. The installation itself was done professionally, and the installers returned promptly when notified that a section of the kitchen had been missed when baseboards were installed.

Though the work was eventually completed (they had to come back a week later to replace the wrong color carpet...arrived with the SAME color...finally discovered it was a mislabeled roll from the distributor), the entire project was laden with headache after headache.

Sales people were helpful as were some of the office staff Management does not respond to phone calls, letters or faxes until we threatened them with the AG office and reversed a charge. I could not count the hours I spent on the phone trying to get this resolved or leaving work to meet someone at the house to inspect. The crew that installed the floors left a mess, didn't show up when they said they would, didn't finish the job and never told the office that the job was not completed. I would suggest you go somewhere else.

The person that installed my laminate flooring was named Scott and was very good and very organized. Two other guys came and did the carpet but also did a good job. I am very satisfied with the results.

INSTALLERS DID NOT SHOW UP WHEN SCHEDULED, WHEN THEY DID, THEY OFTEN LEFT WORK WHEN IT WAS UNFINISHED TO CONTINUE WEEKS LATER AS THEIR TIME ALLOWED, DELAYING OUR PROJECT BY SEVERAL WEEKS. CARPET NEEDED TO BE REINSTALLED UPSTAIRS, TILE WAS NOT LAID AS DESIGNED BY SALESMAN, AND CUSTOMER. WOOD FLOORING WAS THE WORST, INSTALLED WITH CRACKS IN THE BOARDS, SLOPPY JOB. THEY DID SEND REPAIR CREW OUT THAT REPAIRED HALF OF THE WOOD FLOORING PROBLEMS, BUT LEFT WORST OF THE CRACKED BOARDS UN-REPAIRED. THEY REFUSED TO SEND SOMEONE OUT AS REQUESTED TO RE-INSPECT JOB OF THE REPAIR CREW, AND PORTIONS OF THE WOOD FLOORING IS STILL CRACKED, BOARDS ARE CRACKED IN THE MIDDLE, PLUS SPLINTERED ON THE EDGES WHERE THEY USED A DULL SAW BLADE.

IT WAS GOOD. I THOUGHT THEY WERE VERY PROFESSIONAL. THE PRICE WAS GOOD. IT WAS KIND OF HARD TO COMMUNICATE WITH BECAUSE THEY ARE ALL SPANISH SPEAKING, BUT THE CARPET LOOKS BEAUTIFUL. THE INSTALLATION WAS AMAZING.

INSTALLERS DID A GOOD JOB AT INSTALLING FLOORING. THEY WERE PROMPT AND FRIENDLY. KEPT WORK AREA CLEAN OF DEBRIS AND HAULED AWAY EXCESS SCRAP AND OLD FLOORING.

WORKERS WERE ON TIME AND COURTEOUS. DID A GOOD JOB ON INSTALLING CARPET. THEY DID MEASURE WRONG AND HAD ONE TOO MANY SEAMS. THEY ADMITTED THAT IT SHOULDN'T BE THAT WAY, BUT STILL INSTALLED. WE COMPLAINED AND THEY HAD SOMEONE COME OUT AND INSPECT PROMPTLY BUT HE SAID THAT IT WAS OKAY.

I ENJOYED THE PROCESS. THE SALESMAN WERE HELPFUL, BEFORE AND AFTER THE SALE. THE INSTALLATION WAS SMOOTH AND VERY PROFESSIONAL. I WOULD RECOMMEND THEM AGAIN, FOR I FELT I GOT A GOOD VALUE FOR THE MONEY.

THE PRICE WAS REASONABLE GOING INTO THE TRANSACTION, BUT THE WRONG CARPET WAS ORDERED AND INSTALLED IN ONE ROOM, WALLS WERE SCUFFED AND THE QUALITY OF THE PRODUCT WAS LESS THAN REPRESENTED.