Service Now Inc. Heating & Cooling

They were very helpful. They identified apart I needed for the furnace.

We had this company out to do a service on the AC Paid the $103 Assured the system was fine after changing a air filter 6 days later the unit stops running and the tech comes back and diagnoses a faulty fan motor. Ok fine, this company orders the incorrect motor and calls me the next day to admit the error and wanted to reschedule for July 15th between 2 and 3 pm to install the corrected motor. The tech did not show. I called Kurt at 4 pm and he said oh I am sorry the motor didn't come in. I then told Kurt I would find a new contractor. He blew up on the phone and was irate I was switching because he ordered the motor and I was switching. If the company would have called and made the arrangements and not be rude to the customers I would not be here leaving a bad reply. UPDATE Went with another provider locally on angies list and they just finished the job Able Heating and Cooling in Tigard. The motor was in stock at the parts house locally and the job was completed way less then what Service Now quoted. From the time I called Able Heating and Air 72 hours later I have AC..... Not sure why SERVICE Now claims no motors in town what a bunch of BS.....

From the estimate to the installation to the city inspection everything went flawlessly. First Jason the owner came by to give the estimate and to discuss options as to size and efficiency of the new furnace. He did not try to over sell me, but truly allowed me to make my own choice. A couple of days after I received bids and information from other companies I decided to hire Service Now Inc. We arranged a date and two very nice workman came out, Bill and Kelly I think, and took the old furnace out and installed the new furnace. They did everything they promised including installing a new digital Honeywell programmable thermostat and giving me extra furnace filters to get me started.

I have used Service Now 4 or 5 times over the last several years to keep my 20 year old system heating and cooling. The Tech I have most frequently dealt with is Frank , he presents as extremely knowledgeable and skilled with HVAC. He also represents this company as being honest and genuinely concerned with doing a good job. During the seasons first heat spell my cooling system failed causing my house to get unbearably hot, they were able to get the job done quickly and efficiently at a fair price. On this job I initially spoke with Curt, who scheduled my job very quickly with short notice. Alex and Frank worked on the system. All were very responsive, very professional and courteous. I will most definetly use their services again.

Perfect. The technician explained everything that he did and even recommended a closer local company that could help me in an emergency.

I think it was fine. The price was fine. I would use them again.

We called and got a bid that day to install central AC into our house. Then that same week they were able to install the AC. We had used them to install the original gas furnace and all-new vents several years ago. Very prompt service. Very nice workers.

I now use this company whenever I need to tuen up my central AC/heater.

Very professional, straight talking, and thorough. Even checked for CO2 leaks.

didn't use the service- my house wasn't prepared for it, because of rat infestation

I paid for them to come over. My furnace worked fine when they came in. they were supposed to do the inspection. I think if I take care of something I will get more life out of it. I did not use the furnace for a while afterwards. The first time I needed the furnace and turned it on, it would not work. It would try to turn on, cycle for a bit and then turn off. It had only been maybe a month. I called them back and they gave me a whole pitch of what could have gone wrong, like it had broken between the time that they had been here and I turned it on. I said no, my furnace worked perfectly fine. They sent out a technician that said something was broken on it and it was going to be this big huge charge. I said no, my furnace worked before you guys put your hands on it and now it does not work. He said he was going to go out and call the owner and he left and never came back. I called the company and talked to the owner and he said that I had an old furnace and they break and told me that I needed to get a new furnace. I told him it was working when they showed up and that whatever you guys did; you broke my furnace. They sent out the tech that had done the original inspection, I had the receipt that said that everything was in working order. As soon as I told him that my friend was on his way from Salem, the tech showed me a piece of hose that had been cut. They are not only dishonest and frustrating. They did not sabatoge my air conditioner. They had every intension of getting a new furnace out of me. My furnace, after he had replaced the tiny hose that he had cut, worked fine. I got another two years out of my old furnace. They are awful and really bad. I got this company off of Angie’s List. I would not use them again.

I had a great experience. Frank was a great service rep who came out on both occassions and performed all services on my systems. He even installed a switch on my furnace to make sure that any extension chords didn't cause any problems. He was very thorough and gave me lots of great information to maintain my systems. He also gave me a lot of information about what he was actually doing to make my systems run properly and more efficiently. I would definitely use Service Now Inc in the future and will recommend them to others who may be having issues with their systems.

The worked turned out okay. I used their service two months after I purchased the “Big Deal”. They were quick and we felt that it was too quick but everything was okay.

The owner came to my home on May 31st for an estimate to replace our 21 year gas furnace. That visit was superb: professional, informative, friendly, everything one might hope. I'm still considering other bids, but it's clear to me they care about their customers: they were immediately responsive to my questions and moved quickly to remedy a technology hiccup that prevented the initial delivery of their estimate. Will update again about pricing and quality of work if I move forward with them. They have demonstrated excellent customer relations so far. I expect the grade to likely rise, too, as an earlier posting was based on a technology miscommunication.

Ontime,friendly, thorough great service.

I called because our usual service provider said they couldn't get the motor part until Monday. It would have been a LONG, HOT weekend, so I called Service Now for help. Kurt (Kirk?) took the make, model and serial numbers and called back within 15 minutes to give me a quote. Meanwhile, my usual A/C provider had shown up to do the work! But I told Kurt: if we ever need help FAST, I know who to call!

It went very well, service was performed in under 30 minutes, and the gentlemen was very polite.

It was really really cold out, but they delivered several portable furnaces to my house immediately to keep me warm until they could install a new furnace. They started work to tear down the old furnace and build a new platform for the new furnace. They worked every day until the new furnace was installed. And they even refunded the price of the initial Special for inspecting the furnace. I was very happy with the service provided, especially the space heaters. They even brought me a few more after delivering the first three because it was so cold. I was also happy that they worked on getting the new furnace installed as soon as possible. Robin Banks

Arrived promptly and checked the furnace, making a few adjustments as needed with the tuneup

We called Service Now because we needed a dryer vent pipe trimmed to fit a new, bigger dryer in the same space as the old. The Sears appliance installers wouldn't do it for us, and we did not want to take any chances trying to do it ourselves. We have used Service Now in the past for HVAC inspections/tune-ups, and they have always been great. The technician arrived within the agreed upon range and quickly accomplished the primary task of trimming the pipe. Since he had some extra time, he decided to take a look at the brand new furnace that had been installed a couple weeks before. He noticed that one of the emergency safeguards (forgive me, but I can't remember which one) was turned off for no good reason. He made sure the mechanism was set up properly and turned it on. We would have never noticed this if he hadn't decided to take a quick peak at the furnace. This is the kind of care that will keep us loyal to Service Now for our future HVAC needs.

Excellent job. Very knowledgeable.

After Jason came out we called to have them install our new furnace they came back put in the new furnace it works great and everyone at service now is so nice. We would use them again.

great experience from start to finish

Service technician arrived at agreed time & had with him a large assortment of parts to deal with whatever problems he found.. He appeared very knowledgeable, & politely explained everything he was doing or replacing. I'm always interested in what any service person is doing`to my appliances to repair them. This was a very favorable experience for me.

All in all, It went very well.