INTEGRITY PAINTING INC

Oct 2013---We had a week delay in a start date, mostly due to weather, but partially due to the company working on a prior project and finishing that up. We were flexible and the job started in mid-October. We chose a brown color for house, black trim, and red doors. Initially, it took 4 days to complete. They did primer the house, but not the man doors. But, then we had issues with paint bubbling on our front doors. Small bubbles, widespread across the entire doors (we have 2 large front doors that open like french doors). The front doors are in full sun and exposed most of the day to all elements. They re-did the front doors. The doors themselves are 5 years old. Geoff, owner, believed a chalkiness might have been on the doors due to the age of the doors. Priming may have alleviated this issue. However, teh back door, also red has had no issue. It is not exposed to any elements (sun, rain, etc). They stripped off the 3 layers of paint, primed the doors this time around (2 coats). Then, 3 coats of paint. Primer was done on one day. The 3 coats of paint were done all on day 2. With 2 hours drying time on day 2 between coats. Product used was Sherwiin Williams Reslilience Paint. I don't know what primer was used. About 10 days after repainting our front doors, the same problem has reappeared. The bubbles are larger this time. I have been waiting to see what happens with the doors and now we are a month past when they were painted. The bubbles are worse. The paint even still feels a little tacky. Doors look terrible. Geoff said they would come back in the Spring to fix them due to current weather conditions at this time. A couple of other issues to note: Our door hardware is not working properly anymore. The interior door knob has fallen off. Tyler had issues putting the door hardware back on. It should be noted that the door hardware came off and on 3 different times during the job. Opening the lock sticks some how so requires a little extra effort to open. Needless to say, the doors just don't open and close as smoothly as they did once (or lock as smooth). And, we can't get one of the knobs to even stay on anymore. There is also a crack/split that has showed up in the last week right were the deadbolt is. I can call out a door expert, but that will cost me more $$. When Tyler repainted the doors the second time, he did not put any plastic on the interior side of the door to protect the inside of the house. There is red paint smeared on the inside of door (we told him our interior painter would fix it). My wood stairs and hanging light had pink dust all over them from when he sanded the doors down. I cleaned this up myself. There was red paint splattered on our front concrete landing. Tyler attempted to clean up but could not get it all off. We hope it will just wear off with time and use. Also, the black trim paint around our garage doors is also bubbling at this point in time. They are large blister-like bubbles. I have pictures of all this and will post on Angie's list. Overall, I'm disappointed and this is a difficult review to write. The guys were all super nice. I really liked them. The house itself turned out great, and is protected like Fort Knox. However, the door painting and door locks, and trim around garage leave a bad taste in my mouth. There is a one year warranty on the job. I'm concerned about trusting them in the spring to re-do the doors again. And, now we have a terrible looking door to live with right now, and the doors aren't functioning properly. We are trying not to use the doors anymore at this point in time and have our guests come through the garage. I don't know what to do or why we are even having this issue with bubbling paint. If I hire another painter to fix the doors, it voids my warranty. I feel stuck. Everytime I look at the doors it makes me upset. This is all just such a shame because we liked working with Geoff and his team. Maybe Geoff will refund part of our money so we can go another route with the doors. Not sure what else to ask for. 11/27/13---added photos 6/29/14---I wanted to update my review. In April 2014, Geoff came over to our house to figure out next steps with our doors. He brought a rep from Sherwin Williams with him. That guy took samples from the door and sent it to their lab in Ohio. We waited two weeks for the analysis to complete. All we really heard was that maybe the paint was on too thick in terms of why the bubbling happened. We heard back from Geoff and scheduled a time to have him take the doors to his shop and they would re-do them there. We were responsible for barricading our front door area. We agreed on a one week time frame to have the doors returned back to us. I was skeptical of that time frame thinking it would take longer. It did. We got the doors back in two weeks, but it was worth the wait. The doors had a lot of time to cure in a protected environment. The doors finally looked great and we have had no issues with them so far. We've had some really hot days and no bubbling paint. They ended up using a different SW product that was more of an industrial roofing paint. It did the trick. He sent Burt over the next day after the door delivery to fix our locks. Burt was great. Our door locks are finally work right again. He also corrected the bubbling paint on our black trim the same day. We are really happy with the doors now, and, the paint on the rest of the house is rock solid. We've been through a full winter now and a hot summer coming. I know our paint job will last a long time. All work was completed by the end of May 2014. I've improved the rating of this company from a 'C' to a 'B', but I would not go as far as an 'A' rating. On the positive side, Geoff stuck with us and was patient during the entire door ordeal. For that, I'm grateful. His customer service was very good. However, because we had to go through the door experience at all and it took 6 months (due to weather) to resolve, I cannot give a perfect score.

I had my house painted a few weeks ago. Everything went smoothly from start to finish. It took me awhile to find the right color and Geoff brought sample paints and painted strips on the wall of the house; he even went back to go get the right paint color after I selected it. The painting crew was very professional and hard working. They worked very well together and they did an excellent job. My neighbor had commented on how efficient they looked and she also really liked the paint job on my home. I cannot say enough good things about Integrity painting, and I will definitely refer them to family friends and neighbors!