Haven Spa Pool & Hearth

I donâ t think the sale, delivery, or service could have been better. Every person I dealt with pleasant and willing to do everything possible to make sure quality was at all steps. The Nordic Warrior cedar tub was delivered ahead of Schedule, and the detail was impressive. Iâ m fussy but live over an hour from their store. I didnâ t go in, but bought from them online. (They didnâ t have the model on the floor that I wanted, so a long trip seemed unimportant.) Great business!

Fast and easy to work with know pool and spas great professional team

I have never had a problem after purchasing our 8 person tub. But today, I went to see about a new lid for our hot tub because on the ice storm, a limb punched a hole in the lid. When I arrived at the store an individual behind the counter and also a plexiglass shield asked if he could help, I started to explain the problem and asked what it would cost to replace the lid. He asked if I had a mask and I said no, now mind you he is behind this large plastic shield, he then refused to help me so I said fine. If this is the way they treat returning customers, there are other places to get a lid and on-going chemicals for the tub.

They came out, took my money. That is about it. They really did nothing to help sort out the issue or fix the problem. I have hired someone else to actually inform me what needs to happen to fix/rehab my hot tub. Very disappointed.

Jeff replaced the circulation pump for our outdoor hot tub back on March 17, 2020. They have also replaced the same circulation pump back in Feb. 2018. Then it stopped working, it worked for a while then it stopped working again, and with the same issue(no heating or power shut it off by itself), so I called on July 15th to have Jeff come back to see what is going on and the supposedly brand new circulation pump is still under a 1-year parts warranty. Kelly took the call and was sweet and nice and assured me the same Jeff as I have asked(their best technician according to Kelly) would come out on Aug. 5th to do the diagnose and repair it. I have had some very bad experience with another technician from their team back in 2018, (still paid for his time even though he just wasted his time and left the issue unfixed and left the job without notifying anybody at the house), so that is why I have always insisted to have Jeff to do the job. Then I received a call on Aug. 4th to notify me that exact bad technician, I have told them I want to avoid will be coming out on Aug. 5th for the job, of course, I was very disappointed, and asked to speak with Kelly why they are not honoring the promise. Kelly told me she put Jeff in the system for Aug. 5th job and, she will ensure Jeff will be assigned for the job on July 15th. Kelly answer is sometimes owner make some changes, and I asked why, who is the owner made the change, Kelly said she is one of the owners, then I asked why because she knew all the conversation between us, is my job too small or less important? or Jeff did not want to take the job? then she erupted suddenly as if she is a totally different personality from what I have known from our previous conversation on July 15th, and accused me verbally abusing her and told me they will not make the service call and they will refuse to serve me from that point on. I was not a happy customer, and I may have raised my voice a little bit, but I was definitely not loud and angry, so not sure why she got so agitated and angry, went total ballistic:-), and her anger comes out of nowhere, and all my questions are reasonable enough for her to answer. Of course, I do not have to use their service, but I have paid more than $300 for the new circulation pump, if I switch the service contractor I will not be able to get any of that money back. So I have asked my credit card bank to deal with them. Only under the pressure of the bank, they have agreed to send a technician for the check-up. They did come and fixed the issue which is unrelated to circulation pump.

To except much help with a warranty, they will run you in circles require a cc on file for them to warranty, but yet everything else I own does not seem to require a cc on a warranty issue. The supervisor for the service schedule is so rude, defensive, and tells you it is not how it works and DO NOT ARGUE WITH HER!

This business was very professional and efficient. Friendly and informative. Arrived when scheduled. I am extremely happy with their service and will call them for my hottub needs.

They did everything right. Called the day before with estimated time of arrival and called when on the way. Shawn was very professional and knows what he's doing. I'm very happy with our repairs.

Very cost effective solution to 3 broken fireplaces. Quite impressed about the quality and speed.

Kyle did a very professional repair.

The service guy was Shaun and he was excellent. So happy now that everything is fixed and working properly. Thanks Shaun

Good

Efficient, knowledgeable and pleasant technician. Price was reasinavle.

Both of the stove experts from Haven were courteous and very knowledgeable. Work was done extremely well and we even added a remote control! Highly recommend Haven Spa Pool & Hearth.

Was unable to meet my time frame. Willing to pass on my business rather than to try to get job done by my deadline.

The owner, Stephan, didn't measure the fireplace accurately and ordered us a fireplace that was too small for our space. The surround didn't even cover the opening. When I complained he refused to admit he made a mistake and actually said he thought that was the right size insert for the opening. When we ordered a replacement insert in a larger size we were charged a restocking fee. To reduce the cost of the second fireplace we decided to downgrade in gas inserts. At that time Stephan increased the restocking fees for the first fireplace. We ended up having to foot a bill for restocking fees for a fireplace that was clearly a mistake, as well as the time and labor cost and the cost of the new insert. Even though the new insert looks great, this experience has left me with a bitter taste in my mouth. This is a case of BUYER BEWARE. You cannot depend on Haven to measure your space accurately, nor order the unit you want. The first unit we had ordered didn't have a brick lining. We had wanted it to be black. Stephan thought the lining should be an upgraded brick. This clashed with the brick fireplace we have and looked horrible. And of course, we were stuck paying for this item we never wanted in the first place. Do yourself a favor and do your research and get multiple bids.

They installed a fireplace where the old log fireplace was. They replaced a wood burning stove with a gas stove. They installed gas lines throughout the home and a valve for the BBQ and they had a plumber come and install the water heater. Overall A+ from start to finish.

Tyler was very knowledgeable and fixed our problem in minutes. hint : If pump not running after installation check you fuse amps, we put the wrong amp fuse and blew it rite away . but these guys know what there doing

Very polite worker and repair was done quickly. Have had no further issues since repair.

Arrogant, refuse to fix what they broke.

Excellent work, Very prompt. Cleaned the area when finished. The repair was a good value.

Prompt, informative and efficient.

I couldn't believe how fast they got out here and an hour later it was fixed.A pump needed replaced and they had it on the van. I highly recommend this company.